Agency Spark
Agency Spark
Jul 6, 2022
The Hidden Dangers of Complacency
Play • 13 min

In this episode of the Agency Spark Podcast, Sara talks with Len Herstein on the hidden dangers of complacency.

Len Herstein has over 30 years of experience in business and brand marketing.

Prior to founding his marketing and events company (ManageCamp Inc.), Len innovated, managed, and grew brands for major consumer packaged goods marketers, including Campbell Soup Company, Coca-Cola, and Nabisco.

Since 2015, Len has served as a reserve deputy sheriff with the Douglas County Sheriff’s Office in Colorado. Learn more at

Key topics:
  • why complacency has more to do with being overconfident than lazy
  • the difference between vigilance and paranoia
  • 2 vigilant strategies to stop complacency, improve performance, and safeguard success
More from Len Herstein:



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