IT Services Management (ITSM) started as a set of best practices to deliver better IT. However, the execution touches almost every area of business. Isn't it time that we exploit ITSM's potential beyond IT?
Guest 1: David Cannon, President, itSMF USA Board. Co-author, Service Operation book for ITIL v3. ITSM Practice Principal, HP
Guest 2: John Foley, Director — IT Governance, Alcatel-Lucent
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