Customer Service Secrets by Kustomer
The Power of Marketing and the Customer Experience | Dan Gingiss
Feb 21, 2020 · 19 min
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In this episode, Gabe chats with Dan Gingiss, who has held marketing and customer service roles at Fortune 300 companies including McDonald’s, Discover, and Cubana. Dan discusses why these two functions — marketing and customer experience — will become more intertwined within successful businesses. By reevaluating company organization and customer communication methods, brands will be able to create remarkable experiences that customers can't resist sharing.

Intersection of Customer Service and Marketing 2:02
Turning Customers Into Brand Advocates 4:22
Affordable Tips and Tricks 11:42
The Importance of Words 13:57
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