RiskBites: You’ve received a complaint – where did you go wrong?
13 min
In the first episode of RiskBites, Dr Mike Rutherford and Dr Annalene Weston provide advice about what to do when you receive a patient complaint.

Further Resources
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/handling-dissatisfied-patients-and-their-complaints
https://www.dentalprotection.org/australia/publications-resources/dentolegal-articles/articles/the-key-to-handling-patient-complaints
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This episode is part of our podcast series, RiskBites, which provides short, bite-sized guidance around some of the key issues impacting the dental profession right now.
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