CXOTalk
Michael Krigsman
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Conversations on leadership, technology, and managing change with the world's top business leaders. Hosted by well-known Industry Analyst Michael Krigsman.
See our free video library: https://www.cxotalk.com
Available episodes
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2 days ago
Practical Advice on Enterprise AI from CEO of Box
#enterpriseai #generativeai #enterprisearchitecture How can enterprises adopt AI responsibly and effectively? In this interview, Box CEO Aaron Levie shares insider strategies on CXOTalk episode 805.
Levie has a unique vantage point on enterprise AI gained from working closely with Fortune 500 customers. He sees enthusiasm to implement AI, but open questions remain around risks, architecture, and use cases.
In this wide-ranging discussion, Levie offers practical advice to help leaders:
► Build flexible architectures to swap AI components as tech advances
► Encourage decentralized testing of use cases to find high-value applications
► Form committees to develop standards and identify opportunities
► Ensure data security and access controls are in place before deploying AI
► Maintain human accountability and oversight of AI systems
► Levie covers key issues like potential AI inaccuracies, copyright challenges, and the need for thoughtful governance. He remains optimistic about AI’s potential to boost productivity and creativity but emphasizes this transformation is still in the early stages.
With insider recommendations, Levie helps leaders develop strategies to adopt AI successfully.
Don’t miss this timely conversation on the real-world opportunities and obstacles impacting enterprise AI today.
Read the full transcript: www.cxotalk.com/episode/practical-advice-on-enterprise-ai-from-ceo-of-box
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Aaron Levie is Chief Executive Officer, Cofounder and Chairman at Box, which he launched in 2005 with CFO and cofounder Dylan Smith. He is the visionary behind the Box product and platform strategy, incorporating the best of secure content collaboration with an intuitive user experience suited to the way people work today. Aaron leads the company in its mission to transform the way people and businesses work so they can achieve their greatest ambitions. He has served on the Board of Directors since April 2005.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
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3 days ago
Enterprise AI: Data Democratization and Cloud Computing
#enterpriseai #database #cloudcomputing Technology veteran Bob Muglia discusses the transformative impact of data management and cloud computing on today's business.
As the influence of AI grows, it brings a set of complexities and opportunities that are deeply entangled with corporate culture and organizational structure. Bob provides an expert viewpoint on navigating this complex terrain, including the essential role of the cloud in driving AI and the looming era of robotics.
Full transcript: www.cxotalk.com/episode/ai-foundations-data-democratization-and-cloud-computing
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From the democratization of data to the unpredictability of AI outcomes, this interview sheds light on the critical elements shaping the future of technology and business. Be sure to watch this essential dialogue for insights on leveraging the modern data stack, AI, and the cloud to achieve your organization's strategic goals.
Our guest co-host is QuHarrison Terry, Chief Growth Offer for the Mark Cuban Companies.
Watch CXOTalk episode 804 for a substantive discussion on the future of AI, cloud computing, and data.
Bob Muglia is a data technology investor and business executive, former CEO of Snowflake and past President of Microsoft's Server and Tools Division. As a leader, Bob focuses on how innovation and ethical values can merge to shape the Data Economy's future in the era of AI. He serves as a board director for emerging companies which seek to maximize the power of data to help solve some of the world's most challenging problems. Bob is also the author of the book The Datapreneurs.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
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Sep 11, 2023
Harvard Business School Professor: How to Lead Enterprise AI
#enterpriseai #generativeai #aiethics
Harvard Business School professor Iavor Bojinov explains how to make enterprise AI projects successful, given their high rate of failure.
Here are his key points:
► Prioritize Projects: Focus on AI initiatives that align with your business goals and are feasible to implement.
►Leadership and Culture: Make sure your company culture is open to AI, with leaders who grasp both the technical and commercial dimensions.
►Scalable Systems: Develop an 'AI factory' to streamline and scale AI development.
►Vendor Flexibility: When working with outside partners, don't lock yourself into one platform. Be ready to switch if necessary.
►Trust: Ensure that AI systems are transparent, audit for bias, and establish clear lines of accountability for failures.
Bojinov stresses that each stage of an AI project, from conception to ongoing management, needs expertise, adaptability, a receptive culture, and trust. With a well-thought-out strategy, companies can navigate typical challenges and harness AI's full potential.
Our guest co-host for this episode is QuHarrison Terry.
Read the complete transcript and see more of CXOTalk: www.cxotalk.com/episode/harvard-business-school-professor-how-to-lead-enterprise-ai
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Iavor Bojinov is an Assistant Professor of Business Administration and the Richard Hodgson Fellow at Harvard Business School. He is the co-PI of the AI and Data Science Operations Lab and a faculty affiliate in the Department of Statistics at Harvard University and the Harvard Data Science Initiative. His research and writings center on data science strategy and operations, aiming to understand how companies should overcome the methodological and operational challenges presented by the novel applications of AI. His work has been published in top academic journals such as Annals of Applied Statistics, Biometrika, The Journal of the American Statistical Association, Quantitative Economics, Management Science, and Science, and has been cited in Forbes, The New York Times, The Washingon Post, and Reuters, among other outlets. Before joining Harvard Business School, Professor Bojinov worked as a data scientist leading the causal inference effort within the Applied Research Group at LinkedIn. He holds a Ph.D. and an MA in Statistics from Harvard and an MSci in Mathematics from King’s College London.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
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Aug 30, 2023
Disruptive Automotive Transformation: A CEO Conversation
#automotive #automotiveindustry #mobility #digitaltransformation
In Episode #801 of CXOTalk, we host Swamy Kotagiri, CEO of Magna International, a behemoth in the automotive manufacturing sector with $40 billion in revenue and 174,000 employees. The conversation sheds light on the rapidly evolving landscape of the automotive industry.
This 45-minute dialogue explores the core of technology-driven disruption in the automotive space, including:
►The New Frontier of Mobility: The industry is evolving to meet shifts in consumer preferences and regulatory mandates. Electrification is emerging as more than just a compliance requirement.
►Strategic Balancing in Innovation: Kotagiri discusses Magna's approach to staying relevant through technological advancements, focusing particularly on the transition from traditional to electric drive systems.
►The Integral Role of Data: How Magna utilizes data for both product and process innovation. The conversation highlights the potential for new business models and efficiencies enabled by AI and machine learning.
Tune in for a comprehensive look at the ongoing transformations in automotive technology, making this episode a must-watch for executives and professionals invested in the future of mobility.
Read the full transcript: www.cxotalk.com/episode/disruptive-automotive-tech-ai-data-and-more-a-ceo-conversation
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Swamy Kotagiri is the Chief Executive Officer of Magna International and is Management’s sole representative on the Board. With over 30 years of industry experience, including 21 years with Magna, he brings extensive knowledge and understanding of the automotive industry, as well as the company’s culture, operations, key personnel, customers, suppliers and the complex drivers of its success. He previously served as Magna International Inc.’s President (2020) and Chief Technology Officer (2014 2019). Other Magna roles have included: President of Magna Electronics (2016 2018); President of Magna Power and Vision (2018 2020); President of Magna Powertrain Inc. (2017 2019); and various engineering leadership positions at Cosma International (2000 2013).
Prior to joining Cosma International, Mr. Kotagiri was a Structural Engineer at General Motors. Mr. Kotagiri has been featured in Business Insider’s 100 People Transforming Business and was named by Automotive News as a 2021 all star in the category CEO, Global supplier. He is currently a member of the Business Council of Canada and the MIT Presidential CEO Advisory Board.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
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Aug 24, 2023
How to Build Customer Loyalty and Retention, with Zoho and Shiji Group
#customerloyalty #customerexperience #zoho #shiji In the dynamic world of hospitality, creating and maintaining customer relationships and loyalty is both an art and a science. In this exclusive CXOTalk interview, Michael Krigsman sits down with Sergio Teixeira, director of global operations at the Shiji Group, a company at the forefront of redefining customer experiences in the hospitality industry.
Key themes of this conversation include:
► Digital Transformation in Hospitality: Teixeira explains important shifts in the industry, especially post-pandemic, and how technology has become essential to transforming the entire guest experience.
► Data-Driven Decision Making: The conversation explores how Shiji leverages data and analytics tools like Zoho to anticipate customer needs, understand patterns, and enhance efficiency across various segments of the hospitality industry.
► Human-Centric Approach: Despite the heavy reliance on technology, Teixeira emphasizes the vital importance of empathy, collaboration, and a human touch in both understanding customers and shaping how the company provides service.
With a global presence and local touch, Shiji provides software solutions across the hospitality industry, from high-end restaurants to golf courses. Technology underlies their commitment to guests and delivering products and services.
Read the full transcript: https://www.cxotalk.com/episode/how-to-build-customer-loyalty-and-retention-with-zoho-and-shiji-group
Watch this conversation to learn about digital transformation in the hospitality industry, the art of scaling, and the critical role data plays in shaping the guest experience. Whether you're in hospitality or any customer-centric industry, this conversation offers valuable lessons on forging meaningful connections and adapting to change.
Sergio Teixeira is a Global CRM Manager of Shiji Group.
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Aug 24, 2023
Empowering AI and Customer Experiences Through Digital Transformation
#digitaltransformation #artificialintelligence #customerexperience Mojgan Lefebvre, Executive Vice President and Chief Technology & Operations Officer for Travelers, a leading insurance company, explains how the company is making big changes to stay current in today's tech-driven world.
The discussion covers a wide range of topics that are key to understanding how technology and culture are coming together to reshape the way insurance companies operate. Our guest co-host for this episode is QuHarrison Terry, the Chief Growth Officer for the Mark Cuban Companies
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Read the complete transcript: https://www.cxotalk.com/episode/empowering-ai-and-customer-experiences-through-digital-transformation
Key points from this episode include:
► Digital transformation and customer experience: How Travelers is using new technology to improve how they connect with customers
► Using AI and data: The role of artificial intelligence and data analysis in driving innovation at Travelers
► Talent and culture: The importance of managing change and supporting team members while the company is transforming
► Looking ahead: A look at the long-term impact of modern technologies on the insurance business, and how Travelers is working to build trust with customers while addressing new challenges
Mojgan Lefebvre is Executive Vice President and Chief Technology & Operations Officer for Travelers, a company with $32 billion in revenues and the only property casualty insurer on the Dow Jones Industrial Average. Prior to Travelers, Lefebvre was CIO for Liberty Mutual’s Global Risk Solutions. She also held a variety of senior business and technology leadership roles across the financial, high-tech and biomedical industries, including strategy consulting firm Bain, technology provider EMC and medical device provider bioMérieux.
An Iranian American who immigrated to the U.S. in 1985, Lefebvre has lived in six countries and speaks three languages. She earned her MBA from Harvard Business School and her undergraduate degree in computer science from the Georgia Institute of Technology.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
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Aug 8, 2023
Enterprise AI: The Leadership Lessons
#enterpriseai Artificial intelligence promises great opportunities for the enterprise but realizing that potential requires strong leadership and a strategic approach. On episode 799 of CXOTalk, we spoke with Sunil Senan, Global Head of Data, Analytics and AI at Infosys, about the leadership lessons around enterprise AI adoption.
While interest in enterprise AI is high, companies still have more questions than answers, especially around how to translate the potential of AI into practical benefits and outcomes.
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Read the complete transcript: https://www.cxotalk.com/episode/leadership-lessons-for-enterprise-ai-success
Among the topics discussed are:
► There is heightened enterprise interest in AI but more questions than answers on how to apply it. ► Companies want help translating AI's potential into business impact.
► AI adoption differs from past "big bang" software rollouts. It requires continuous, iterative development and learning.
► AI success depends on envisioning goals, preparing for organizational change, and responsible design. Ethics and compliance can't be an afterthought.
► AI offers opportunities like accelerated growth, operational efficiencies, and connected ecosystems through data sharing.
► Realizing AI's benefits takes thoughtful leadership, cultural change, and aligning AI to solve specific business problems vs "AI for AI's sake."
Sunil Senan is Senior Vice President and Global Head of Data, Analytics, and AI at Infosys. In this role, he works closely with Infosys’ strategic clients on their data & analytics led digital transformation initiatives. He is passionate about how data & analytics is creating economic impact in the society and how enterprises and governments can engage in driving this transformation. He has written the “Data economy in Digital times” paper articulating how the new data economy presents a set of new possibilities for enterprises, governments to serve their citizens and consumers. Sunil holds a bachelor of engineering degree with a specialization in computer science and has completed his master’s in business administration (executive-MBA) from prestigious Indian Institute of Management, (IIM) Bangalore.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
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Aug 1, 2023
Responsible AI, Public Policy, and Social Impact: A Conversation from the House of Lords
#responsibleai #aiethics #publicpolicy As AI and other emerging technologies race ahead at lightning speed, establishing ethical guardrails has become urgent. In this forward-looking episode of CXOTalk, Lord Tim Clement-Jones of the UK House of Lords offers a thoughtful perspective on navigating this complex landscape.
With an eye toward practical solutions, he discusses how to assess risks and shape regulations to enable innovation. He advocates bringing together diverse voices internationally to find common ground on AI safety standards. Lord Clement-Jones stresses tackling online harms thoughtfully and avoiding regulatory overreach. Throughout the wide-ranging conversation, his level-headed advice provides direction for policymakers and technologists alike. Ultimately, Lord Clement-Jones aims to balance rapid progress with collaborative, proactive efforts to ensure AI and related technologies benefit humanity.
Our guest co-host for this episode is QuHarrison Terry.
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See all episode details: https://www.cxotalk.com/episode/ai-public-policy-and-social-impact-a-conversation-from-the-house-of-lords
The topics covered in this conversation include:
► Opening discussion on regulating emerging technologies
► Balancing AI innovation and regulation
► The “black box, autonomous” nature of AI is hard to regulate
► Importance of regulatory standards for AI
► High-risk AI applications like facial recognition
► UK Online Safety Bill aims to balance harms and expression
► Regulating platforms and content risk assessments
► Responsible AI and technology industry consolidation of power
► AI regulation and impact on competition with China
► Can the UK Online Harms Bill be used as a template for AI regulation?
► How to balance risk against innovation
► Applying responsible AI and ethics to autonomous weapon systems
► Impact of Brexit on attracting AI companies and talent
► Tackling misinformation and disinformation
► Advice for policymakers - Convene and collaborate
► Advice for business and technology leaders on responsible AI
Lord Clement-Jones was made CBE for political services in 1988 and a life peer in 1998. He is Liberal Democrat House of Lords spokesperson for Science, Innovation and Technology; a member of the AI in Weapons Systems Select Committee; former Chair of [the very first] House of Lords Select Committee on AI which sat from 2017-18; Co-Chair and founder of the All-Party Parliamentary Group on AI; a founding member of OECD’s Parliamentary Group on AI and a Consultant on AI Policy and Regulation to global law firm, DLA Piper.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
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Jul 24, 2023
What Is People Analytics? (with Workday)
#hranalytics #workday #employeeexperience People analytics is a crucial part of the HR toolset, because it leverages data-driven insights to optimize workforce strategies, enhance employee performance, and improve organizational outcomes.
To explore this topic, Michael Krigsman hosts a CXOTalk discussion with Caroline O'Reilly, GM of Analytics at Workday, and a leading expert in leveraging people data strategically.
Key topics covered:
► The challenges of fragmented, siloed people data and the need for AI/ML to surface insights.
► Understanding the value of people analytics for accelerating decisions and solving complex business questions.
► Key strategic questions answered by people analytics, from hybrid work models to skills gaps.
► The types of data used, from surveys to performance metrics and more.
► How people analytics improves employee experience through listening tools and answering questions.
► The growing importance of skills data for hiring, mentoring, and reskilling.
► Practical examples of people analytics use cases at Workday and LeasePlan.
► Ensuring data security and privacy when leveraging people data.
► The role of AI and machine learning in automating people analytics.
► Advice for HR leaders on driving organizational adoption and building a data-centric culture.
► Best practices for implementing people analytics, from aligning with business strategy to utilizing AI/ML.
Read the complete transcript: https://www.cxotalk.com/episode/what-is-people-analytics-with-workday
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Jul 24, 2023
Accenture and Generative AI: Advice for Business Leaders
#generativeai #enterpriseai #cto Join host Michael Krigsman and co-host QuHarrison Terry as they dive deep into the world of generative AI with Paul Daugherty, Group Chief Executive of Accenture Technology. As an acclaimed author with broad experience advising Fortune 500 companies, Daugherty shares insights into AI's potential and offers guidelines for its responsible adoption. This episode is essential for business leaders navigating the AI-driven economy, shedding light on topics including:
► The intricacies of diagnostic, predictive, and generative AI.
► Surprising trends in AI advancements.
► Best practices for adopting AI responsibly.
► The influence of AI across various industries.
► Insights on explainable AI and assessing organizational AI maturity.
► Investment strategies in the face of tech ambiguities.
► A glimpse into the future: from science fiction to transhumanism timelines.
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Read the full transcript: https://www.cxotalk.com/episode/accenture-and-generative-ai-advice-for-business-leaders
Nominate a guest for CXOTalk: www.cxotalk.com/nominate
Stay ahead in the tech landscape with insights from one of AI's leading minds. Perfect for professionals aiming for an edge in the AI era.🔗🚀
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Jul 19, 2023
Navigating Remote Work: Insider Strategies from Verizon
#hybridwork #remotework #futureofwork In this insightful CXOTalk interview, Mark Custodio, Director of Enterprise Sales at Verizon, unpacks the key trends, challenges, and solutions shaping the future of remote and hybrid work.
Drawing from extensive on-the-ground experience, Custodio offers practical guidance on using technology to enable seamless collaboration, connectivity, security, and exceptional employee experiences across distributed teams.
Tune in to hear Custodio's perspectives on:
► The latest trends in remote and hybrid work models
► Common pain points organizations face in supporting distributed teams
► Solutions for remote work challenges related to technology, compliance, and security
► Best practices for selecting the right tools and technologies
► The employee experience imperative - how to engage and retain top talent
► Employee training and awareness around phishing and security risks
► Implementation and change management best practices
► The future of work - how 5G, fiber, and other advances will shape remote collaboration
Don't miss Custodio's practical insights and guidance, reflecting years of working with Verizon’s largest customers. This interview provides invaluable perspective for any organization navigating the new world of flexible work arrangements.
Learn more about remote and hybrid work from Verizon: https://bit.ly/4491jS4
Read the complete transcript: https://www.cxotalk.com/episode/navigating-remote-work-insider-strategies-from-verizon
Mark Custodio is Director of Enterprise Sales at Verizon. Mark has spent his career growing, leading, and transforming dynamic businesses that deliver exceptional results. He has over 20 years of experience developing a broad network of strategic industry relationships, building innovative businesses from the ground up, and leading teams to increase performance and productivity.
Mark is known as a gifted sales leader who motivates and inspires his team members to exceed expectations. He leads several organizations that partner with global enterprise customers to help them ideate, design, and execute their digital transformation journeys. Focused on making the complex simple, Mark and his teams are experts in the latest technologies such as 5G, Multi-Access Edge Computing, Security, Software-Defined Networking, Cloud Enablement, IoT, and innovative, disruptive technologies such as Fixed Wireless Access and Private Networks.
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Jul 7, 2023
CXO's Guide to Effective Storytelling in Business
#storytelling #communication #writing #empathy
In Episode #794 of CXOTalk, we explore storytelling in business with Josh Bernoff, a seasoned ghostwriter, industry analyst, and business strategist. Josh explains how stories can drive business success, and how empathy can transform intellectual ideas into emotionally resonant narratives.
This episode presents the challenges technology leaders face in storytelling, the significance of a robust product story, and the universal appeal of visual storytelling. Josh explains how to manage executive bias in data storytelling, crafting stories with data, addressing salespeople's resistance to storytelling, and the foundational role of empathy in effective storytelling.
Topics in this episode include:
► The power of stories in business communications
► Impact of stories on business success
► Empathy translates intellectual ideas into stories with emotional impact
► The challenge of storytelling for technology leaders, like CIOs and CTOs
► The power of a strong product story
► How to tell a memorable story
► The power of visual storytelling is universal across cultures
► How to handle executive bias in data storytelling
► How to tell a story with data
► How to address pushbacks from salespeople on storytelling
► How to tell sales stories
► Role of empathy in storytelling for sales
► How to write an effective story for business
► Effective stories require details to become real
► How to write an effective customer case study in business
► How to manage marketing departments that do poor storytelling
► Create interesting storytelling, without rehashing old, tired stories
► How to create a narrative story arc in business writing
► What CIOs should know about effective storytelling for information technology
► What are the best AI tools for B2B writing
► Empathy is the foundation of effect storytelling
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Read the complete transcript: https://www.cxotalk.com/episode/cxos-guide-to-effective-storytelling-in-business
Josh Bernoff has been a professional writer since 1982. He has coauthored three books on business strategy, including Groundswell, which was a bestseller. And he is passionate about clear, brief, fascinating communication.
For 20 years at Forrester Research, he wrote and edited reports on the future of technology. He learned to do kickass analysis of business strategy, then taught others to do so. In his last five years there, as Senior Vice President, Idea Development, he identified, developed, and promoted Forrester’s most powerful and influential ideas. He gave hundreds of speeches around the world, got quoted in every news source you can name, and gave strategy advice to countless clients from the world’s largest companies and tech vendors. Josh Bernoff also created Technographics, the segmentation that launched Forrester’s highly successful consumer survey business.
At Forrester he edited two books by other analysts: Outside In: The Power of Putting Customers at the Center of Your Business (New Harvest/HMH, 2012) by Harley Manning and Kerry Bodine and Digital Disruption: Unleashing the Next Wave of Innovation (Amazon Publishing, 2013) by James McQuivey.
Before Forrester Josh Bernoff spent 14 years in technology startups writing everything from product definitions to online tutorials to press releases. He studied mathematics in the Ph.D. program at MIT and was a National Science Foundation fellow.
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Jul 6, 2023
Mastering AI: Designing and Implementing Effective Data Strategies
#dataanalytics #datascience #ai
Episode #793 of CXOTalk features a conversation on data management and Artificial Intelligence (AI) with esteemed guests, Dr. Inderpal Bhandari and Dr. Anthony Scriffignano.
Dr. Inderpal Bhandari holds the position of Global Chief Data Officer at IBM. In his role, he is instrumental in optimizing data utilization within the organization, focusing on integrating AI technologies to align data strategy with business objectives.
Dr. Anthony Scriffignano, former Chief Data Scientist at Dun & Bradstreet, is currently a Distinguished Fellow at the think tank, The Stimson Center. He has an extensive background in AI, with a particular emphasis on data quality, and its critical role in implementing viable AI solutions that are congruent with business requirements.
In this episode, the discussion explores using data in AI initiatives, the importance of data quality, and strategies to ensure that AI initiatives are constructive and aligned with business goals. The…
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Jun 16, 2023
Business Transformation: How to Tame the Unknowns?
#businesstransformation #digitaltransformation #innovation
Business leader, Atif Rafiq, author of 'Decision Sprint,' and former President of MGM Resorts International explores business transformation on CXOTalk episode 790.
Atif explains how to manage business transformation and innovation in the face of uncertainty. The book emphasizes the importance of "upstream work" - a structured initial phase that addresses unknowns in innovation projects - and outlines a three-step approach comprising Exploration, Alignment, and Decision-making. Rafiq’s methodology distinguishes itself by emphasizing purposefulness and inclusiveness.
The conversation includes these topics:
► About Atif Rafiq’s book, Decision Sprint
► Upstream work: Challenges of business transformation
► Reframing approaches to risk management
► Complex business problems require inclusive thinking
► How to cultivate “input obsession” to develop robust ideas
► Use collective intelligence to hack the corporate…
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Jun 12, 2023
Ecommerce Strategy: AI-Powered Search and Discovery
#ecommerce #algolia #ecommercebusiness #ecommercewebsite
In episode 792 of CXOTalk, we explore AI-powered search and discovery in ecommerce with Sean Mullaney, Chief Technology Officer, of Algolia. Mullaney explains how AI and machine learning can improve customer lifetime value by enabling greater personalization in ecommerce. We also discuss vector search technology and the impact on customer experience.
This in-depth discussion presents practical advice from Algolia, the second largest search engine after Google.
Watch this episode to understand how to implement these transformative technologies to improve customer loyalty and ecommerce revenue.
The conversation includes these topics:
► Ecommerce and the paradox of choice
► Impact of AI and machine learning on ecommerce
► Improving user experience: How AI personalizes shopping
► What is vector search?
► Vector vs. traditional keyword search
► Using personalization to drive higher customer lifetime value
► Using AI-pow…
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Jun 8, 2023
CIO / HR Partnership for Employee Engagement, with Workday and Suncor Energy
#hr #cio #employeeexperience
In episode 791 of CXOTalk, we explore the intersection of Information Technology (IT) and Human Resources (HR) to improve employee experience, with John Hill, the Senior Vice President for Digital and Information Technology at Suncor Energy.
John explains how HR and IT can work together to create a positive work environment, provide employees with opportunities for growth and development, and use technology to improve communication and collaboration. He also discusses challenges these departments face in driving employee engagement, and strategies that he's used to overcome the issues.
Here are key points in the discussion:
► Intersection of IT with corporate culture and employee engagement
► Exploring the relationship between Information Technology (IT) and Human Resources (HR)
► Upskilling teams and the workforce in a remote work environment
► Touchpoints and planning in the CIO / CHRO relationship
► How IT simplifies technology to improve emplo…
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Jun 1, 2023
CIO Strategy: How IT can Create Great Customer Experiences
#cio #customerexperience #cxostrategy
On CXOTalk episode 790, we explore the impact of CIO strategy and its transformative impact on customer experiences. Listen to this thought-provoking conversation with Michael Ruttledge, the Chief Information Officer of Citizens Financial Group, as we discuss how IT can help create exceptional customer journeys, foster innovation, and drive sustainable growth.
The topics for this episode include:
► Understanding the CIO role in enhancing customer experience
► Bridging the gap between IT systems and customer value
► Using technology to meet customer expectations
► Creating seamless customer experience with innovative technology
► Digital transformation and customer experience are strongly connected
► The five pillars of next-generation technology strategy at Citizens
► Agile transformation: shifting from monolithic to incremental software development
► Aligning the culture of IT and business to support customer experience objectives…
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May 29, 2023
Quantitative Marketing: Data-Driven Strategies and Challenges
#marketingstrategy #dataanalytics
On CXOTalk episode 787, we explore quantitative marketing strategy with Professor Oded Netzer of the Columbia University business school and Amy Jaick, the institution's Chief Marketing Officer.
The conversation covers leveraging data and analytics, the power of personalization, ROI evaluation, the role of A/B testing, and the emergence of quantitative intuition in decision-making:
► What is quantitative marketing?
► Importance of data and analytics in understanding customers
► The power of personalization in marketing
► Evaluating return on investment (ROI) in marketing
► The role of A/B testing in quantitative marketing
► Data collection in marketing: Insights and challenges
► Working with structured and unstructured data in marketing
► Advice to marketers on approaching data strategically
► Privacy concerns in data-driven marketing
► What is quantitative intuition?
► Incorporating quantitative intuition into business decision-m…
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May 18, 2023
Data and Analytics at Goldman Sachs
#dataanalytics #financialservices #goldmansachs
In this episode of CXOTalk, we host Neema Raphael, the Chief Data Officer at investment bank Goldman Sachs, who explores the importance of data strategy in the financial services industry.
Raphael explains Goldman Sachs' three-pronged approach to managing data: through platform development, content curation, and governance and quality control.
The conversation includes a discussion on the challenges and opportunities that come with handling complex, real-time data in a high-stakes environment such as financial services. He also highlights the firm's commitment to open-source platforms, notably its platform called "Legend," as a tool to promote data interoperability throughout the industry.
During the conversation, Raphael offers advice on developing a successful data strategy and discusses the role of cloud technology in modern data management.
The conversation includes these topics:
► Why data is important in financial services
► Gol…
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May 17, 2023
How to Manage Security for Operational Technology (OT), with Palo Alto Networks
#otsecurity #paloaltonetworks #zerotrust
In this informative episode of CXOTalk, Anand Oswal of Palo Alto Networks explains how to manage security for operational technology (OT). He discusses security related to interconnected devices, critical infrastructure, manufacturing, medical environments and more.
Oswal provides a clear overview of the challenges involved in securing OT systems, emphasizing the importance of visibility, segmentation, machine learning, and simplifying operations with legacy architectures.
This episode offers valuable insights and practical guidance for professionals seeking to gain a deeper understanding of the intricacies of OT security. From examining the broad attack surface and key challenges to discussing best practices for deployment, this conversation provides a wealth of knowledge to help you effectively secure OT systems.
The conversation includes these topics:
► About operational technology (OT) and security
► Operational technology presents a bro…
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May 2, 2023
Data and Analytics Strategy with Head of Data and Analytics at Google Cloud
#dataanalytics #analytics
Watch this important CXOTalk episode for a discussion on data and analytics strategy with Bruno Aziza, Head of Data and Analytics at Google Cloud.
Bruno shares insights on the convergence of data and workloads, data products, building trust through governance, and activating real-time data for success in the era of digital transformation.
Here is more detail on the topics discussed in this episode:
► Convergence of data and workloads
► Importance of governance to build trust in data
► Activation and real-time data
► What are data products
► Practical examples of data products
► Infrastructure requirements for data products vs. traditional dashboards
► Roles and team structure in data science
► “Data scientists are lonely”
► Data science in small organizations
► Data products and digital transformation
► Team collaboration in data science
► How to build a great data culture
► Data quality creates trust and confidence in the data…
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May 1, 2023
VMware COO: Lessons on Driving Transformation at Scale
#digitaltransformation #vmware
Discover valuable insights on managing large-scale transformation in this CXOTalk episode featuring Mike Hayes, Chief Operating Officer of VMware. In this conversation, Mike explains how the software giant is navigating change and transformation and pivoting towards a SaaS future. He reveals how VMware is breaking down silos, redesigning processes, and aligning goals to create a unified organization capable of thriving in the multi-cloud era.
The conversation includes these topics:
► About VMware’s transformation
► Navigating large-scale transformation with clear goals
► Balancing individual and team incentives for transformation success
► Culture and incentives: “Don't give people tasks; give them goals.”
► About VMware's internal and external change initiatives
► Harmonizing business models with product-led growth strategies
► Redesigning processes and breaking down silos across the organization
► How to measure and evaluate transf…
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Apr 26, 2023
Generative AI: From IBM Watson to ChatGPT
#generativeai #dataanalytics
Explore the fascinating evolution of Generative AI from IBM Watson to OpenAI's amazing ChatGPT. Join this exclusive CXOTalk episode as we delve into the groundbreaking advancements and applications in AI and natural language processing. Our guest is Sol Rashidi, who returns to CXOTalk by popular demand.
The conversation includes these topics:
► Understanding the Chief Analytics Officer role
► Evolution of AI: From IBM Watson to today
► Unique aspects of ChatGPT and direct-to-consumer AI
► Marketing drives broader acceptance of AI
► Technology capabilities driving AI adoption
► Relationship between generative AI and data science
► Best practices for implementing AI within organizations
► Importance of AI ethics
► Broad social acceptance of generative AI and algorithms
► How to build a value case for generative AI
► The optimal implementation process for generative AI
► What are the skills required for a Chief Data Officer or Chief Ana…
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Apr 12, 2023
Future of Drug Discovery: Generative AI in Pharma and Medicine
#ai #generativeai #drugdiscovery #pharma
In this episode of CXOTalk, we have the pleasure of speaking with Dr. Alex Zhavoronkov, the founder and CEO of Insilico Medicine.
Insilico Medicine uses artificial intelligence to enhance drug discovery. By combining generative adversarial networks (GANs), reinforcement learning, and other AI techniques, Insilico streamlines the design, synthesis, and testing of new molecules. Their approach has garnered attention, raising $400 million in funding so far.
Dr. Zhavoronkov shares insights into Insilico's goals, such as the accelerated development and testing of small molecules targeting specific diseases. We also explore how their software impacts pharmaceutical R&D by enabling researchers to investigate new targets, design molecules with certain properties, and potentially predict the outcomes of clinical trials.
Join us as we discuss the evolving landscape of pharmaceuticals and how generative AI can help discover new treatments for chronic disea…
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Mar 20, 2023
AI and Cybersecurity: A CTO Perspective
#cybersecurity #ai
CXOTalk host Michael Krigsman interviews Michal Pechoucek, CTO of Gen and AI researcher, on the impact of AI on cybersecurity.
In this insightful discussion, the two participants explore the evolving relationship between AI and cybersecurity. The conversation covers a range of topics, from AI and machine learning (ML) tools in cyber defense and penetration testing to A/B testing in cyber attacks. The conversation also covers the challenges of AI and cybersecurity research and the maturity of AI-powered tools in the field. The conversation culminates in valuable advice for Chief Information Security Officers (CISOs) and Chief Information Officers (CIOs), as well as thoughts on the future of AI in cybersecurity, including the potential for cognitive attacks and the spread of misinformation.
The conversation includes these topics:
► Early applications of AI and deep learning in cybersecurity
► Consumer cybersecurity and AI-enabled defenses
► Evolving cybersecurity…
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Mar 14, 2023
Data Wins! Inside the NFL's Analytics Strategy
#nfl #dataanalytics
The NFL's Chief Data and Analytics Officer explains how the National Football League uses data and analytics to gain a competitive edge on and off the field. Learn about the key metrics the league tracks, how the data informs player evaluations and team strategy, and how the NFL is using technology to enhance the fan experience. Our guest co-host for this episode is QuHarrison Terry, Head of Growth Marketing at Mark Cuban Companies.
The conversation covers these topics:
► NFL data goals: improve fan experience, league operations, and team performance
► How the NFL uses data and analytics to personalize fan engagement and customer experience
► Privacy and consent: addressing customer concerns in data usage
► Governance and the democratization of data in the NFL
► Four pillars of the NFL’s data and analytics strategy
► Managing and leveraging data from the Super Bowl
► How the NFL uses data to understand how fans consume content
► The partner ecosyst…
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Feb 28, 2023
Generative AI in the Enterprise (with EY's Chief Technology Officer)
#ai #chatgpt #generativeai
In this episode of CXOTalk, the Chief Technology Officer of EY, who is Nicola Marini Bianzino, explains why generative AI is an arms race. We explore the defining characteristics of ChatGPT and similar tools, and the ethical and legal responsibilities of generative AI. Discover how generative AI will impact the future of work in the enterprise and the importance of ethical AI guidelines for technology developers.
The conversation includes these topics:
► Generative AI is an arms race
► Impact of generative AI on the enterprise
► Defining characteristics of ChatGPT
► Ethical and legal responsibilities of generative AI
► AI governance in the enterprise
► What jobs may generative AI make redundant?
► What is the impact of generative AI on knowledge management?
► How will generative AI change the future of work in the enterprise?
► Legal implications of generative AI
► “Why do tools such as Google Bard or ChatGPT hallucinate?”
► Challeng…
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Feb 20, 2023
Why AI Projects Fail (and How to Succeed)
#ai #aifailure
Join us on CXOTalk episode 778 as we delve into the complexities of AI failure with our guest, Iavor Bojinov, Assistant Professor at Harvard Business School, and QuHarrison Terry, Head of Growth Marketing at Mark Cuban Companies. In this episode, we explore the various types of AI failures that can occur, the causes behind them, and how they differ from traditional technology and IT projects.
Our experts also address the implications of these differences and distinguish between technology failures and human errors that can cause AI failures. In the second segment, we discuss solutions to address AI failure, including practical advice on how to avoid it in the first place. We also touch on the crucial ethical and privacy considerations associated with AI.
This is a must-watch episode for business leaders building an AI group within their organization. Our guests offer valuable insights into AI governance, which can help prevent failures and maximize opportunities.
The con…
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Feb 16, 2023
Cybersecurity Lessons from Expedia Group's Chief Security Officer
On CXOTalk episode 777, we speak with Kurt John, the Chief Security Officer of Expedia Group, who discussed managing and leading cybersecurity in 2023. From building a decision support structure to explaining the value of security to boards of directors, this interview takes a deep dive into the life of a modern Chief Security Officer.
We are joined by guest co-host, QuHarrison Terry, the Chief Growth Officer at Mark Cuban Companies.
Don't miss this opportunity to gain valuable insights into the future of cybersecurity and hear from a seasoned leader in the field.
Here are the topics covered in this discussion:
On Expedia Group and Kurt John's role
On complexity in the security landscape
On technical threats to consider
On security for travelers, partners, and employees
On security in the Expedia Group brands and ecosystem
On building a decision support structure for security
On defining boundaries of the security ecosystem
On security and privacy as market differentiators
On threat in…
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Feb 8, 2023
Cybersecurity Strategy and AI in 2023
#cybersecurity #ciso #ai #aisecurity
In this exclusive interview, NVIDIA's Chief Security Officer, David Reber, discusses the complexity of the company's product line and its impact on security. He explains why NVIDIA’s complex hardware and software product line demands a diverse portfolio of security solutions. Reber highlights the role of AI and machine learning in security and data protection, and explains how AI changes cybersecurity.
Reber presents an ecosystem view of security, where knowledge and trust play a crucial role in protecting against breaches.
The conversation also sheds light on the interlinked relationship between data protection and protecting against breaches, the importance of monitoring the data supply chain, and customer experience in security. Reber concludes by stressing the importance of innovation and how security teams should focus on enabling innovation instead of stopping it.
The conversation includes these topics:
► How does NVIDIA's product line mak…
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Feb 6, 2023
The Cloud Ecosystem: A Guide for CIOs
As a CIO, understanding the cloud ecosystem is essential for leveraging cloud computing for digital transformation, agility, and innovation.
To understand why the ecosystem is so important for any move to the cloud, we spoke with the head of Strategic Ecosystem & Industry Solutions at VMware, Zia Yusuf.
During the conversation, Zia explains the cloud ecosystem, why it's a challenging issue for many CIOs, and offers advice for migration planning and investing in the cloud.
The discussion covers these topics:
► What is the cloud ecosystem?
► How does the cloud ecosystem drive customer success?
► What are the roles and responsibilities of cloud ecosystem participants?
► How is customer success different in the cloud from on-premises?
► What are the business impacts of multicloud and hybrid cloud solutions?
► How important is the ecosystem to cloud migration?
► What is the role of ecosystem in innovation and cloud adoption?
► Advice to CIOs on migration from on-premises to…
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Jan 27, 2023
AI Tools for the Creator Economy
#creatoreconomy #aitools
Artificial intelligence is rapidly changing the way creators and entrepreneurs build and monetize their businesses. From content creation to e-commerce, AI tools are making it easier and faster for creators to produce high-quality content and build a following.
Our guest is AI expert Riley Brown, who has quickly established himself as a leading voice in the creator economy. Riley has used his deep understanding of AI tools to grow his TikTok channel at an unprecedented rate. Riley will share his expertise on the latest developments and best practices for using AI tools to create text, audio, and video.
The conversation includes these topics:
► Rise in popularity of AI tools for content creation
► AI tools improve digital communications
► The creator economy and its impact on social media
► Differences between AI tools and traditional creator tools
► AI-powered content creation is the future of empowering creators
► AI tools can help employees create…
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Jan 19, 2023
CIO / CTO Investment Strategy for 2023
#cio #digitaltransformation
Technology investment strategy and innovation planning are particularly challenging during this period of economic change.
In this interview, the Global CIO and CTO of the Solutions & Services Group of Lenovo, Arthur Hu, shares strategies for successful technology investment planning in 2023.
He will discuss how he aligns technology investments with business goals, evaluates potential investments, and navigates the ever-changing business landscape. As a CIO and CTO, he has a unique perspective on the role of technology in driving growth and innovation. With his guidance, you'll gain valuable insights and strategies for your own technology investment planning in the coming year.
The conversation covers these topics:
-- Navigating uncertainty: CIO investment strategy for 2023
-- What are the criteria for technology investment decisions in 2023?
-- Include technology adoption and change management in investment planning
-- Technology debt has a negative impact…
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Dec 10, 2022
The Secret Life of Digital Transformation
#digitaltransformation #socialmediatips
In this episode of CXOTalk the Chief Digital Evangelist of Salesforce, Vala Afshar, explains digital transformation strategy, trends, and advice for 2023. He also shares special advice for business leaders to be successful on social media, a topic Vala knows well since he has almost one million followers.
What are the secrets that make digital transformation initiatives succeed or fail? And how can we overcome the obstacles and challenges? Keep reading to find out!
The conversation includes these topics:
● Introduction to Vala Afshar
● Digital transformation strategy and examples for 2023
● Focus digital transformation on business rather than technology
● Trust and culture change are the foundations of digital transformation
● What are the obstacles to a successful business transformation strategy?
● What are digital transformation trends for 2023?
● How can we make digital transformation understandable to non-technical people?…
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Dec 8, 2022
What is Employee Experience?
#employeeexperience #futureofwork #workday
Employee experience describes all the touch points and interactions that employees have with their organization and work environment. Although it includes the direct benefits employees receive, such as salary and health insurance, less tangible factors like the quality of relationships with coworkers and supervisors, are equally important.
But how can companies create an intentional employee experience, which is genuinely part of the future of work? We talk with Workday's Ali Fuller, who explains.
She presents the following topics:
● What is employee experience?
● Why is employee experience so important?
● How do we cultivate employee engagement?
● How does engagement help us attract and retain employees?
● How does careful listening help us meet employee experience goals?
● What are best practices for measuring employee experience?
● What is the role of middle managers in the employee experience team?
● How do we start a wo…
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Dec 7, 2022
How to Create Software Development Excellence
#digitaltransformation #softwaredeveloper
Modern software development and engineering excellence requires more than just technical skills. True excellence is built on a foundation of values, principles, and processes that all support the organization's business strategy and goals.
For a review of practical steps to create engineering excellence in software development, we spoke with Dan Drasin, Chief Development Officer of the payment processing company Shift4.
The discussion includes these topics:
● About software engineering at Shift4
● What is “engineering excellence”?
● How Shift4 aligns software engineering and product development with company business strategy
● Working with Intevity to align business strategy and software development
● What are important KPIs to achieve engineering excellence in an agile development environment?
● Software governance to achieve engineering excellence
● Advice to technology leaders on agile software development success
Read t…
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Nov 29, 2022
Workforce Transformation: How to Create Diverse Teams?
#diversity #inclusion #womenintech
According to the Harvard Business Review, diverse teams drive innovation and organizational intelligence. Many business leaders now realize that diverse teams can bring expertise and a range of viewpoints, to help their organizations better solve challenges, drive innovation, and attract and retain talent.
In this episode of CXOTalk, two prominent business leaders discuss challenges and solutions to attracting, supporting, and maintaining a diverse and talented workforce.
The topics discussed include:
● What is diversity?
● Why are diverse teams smarter and perform better?
● Why are diversity and inclusion so difficult to discuss?
● How can organizations become more diverse and inclusive?
● What is the distinction between courage and confidence?
● What is the role of HR in fostering diverse teams?
● On the relationship between corporate culture and creating diverse teams
● Advice for business leaders on how to create diverse teams…
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Nov 24, 2022
Business Transformation: How to Become an AI Company?
#digitaltransformation #businesstransformation #enterpriseai
On this episode of CXOTalk, Dr. Karim R. Lakhani from the Harvard Business School explains how established organizations can develop the enterprise AI, digital transformation strategy, and leadership capabilities needed to transform and compete in a cloud-based world.
Dr. Lakhani is the co-founder and chair of the Digital, Data & Design (D^3) Institute at Harvard, founder and co-director of the Laboratory for Innovation Science at Harvard, and the principal investigator of the NASA Tournament Laboratory. He is also the co-founder & co-chair of the Harvard Business Analytics Program, a university-wide online program transforming executives into data-savvy leaders.
The discussion includes these topics:
About Karim Lakhani at the Harvard Business School
● On AI business strategy
● On the historical uniqueness of AI transformation
● On the importance of ecosystems and data in being competitive with enterprise AI
● On…
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Nov 16, 2022
Digital Transformation with Data at OTIS Elevator
#digitaltransformation #predictivemaintenance #dataanalytics
Otis Elevator is a global leader in the elevator industry, with products that move two billion people every day. With this kind of reach and impact, it's no surprise that OTIS is committed to digital transformation, and they're achieving success by combining IoT technology and data analytics with their existing business practices.
Otis has integrated edge computing technology to collect elevator performance data and improve their business processes with predictive maintenance. But they also recognized that digital transformation must be meaningful for their customers and their business.
In this episode of CXOTalk, we interview Otis' CTO, Ezhil Nanjappan, about digital transformation and data at Otis.
The conversation includes these topics:
● Digital Transformation with Data at Otis Elevator
● On the technology of elevators
● Data collection and analysis from elevators (edge computing devices)
● How does data analy…
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Nov 16, 2022
CIO Strategy: Business Transformation with Multicloud
#cio #cloudcomputing #digitaltransformation
This episode of CXOTalk explores business transformation from the perspective of Seagate's Chief Information Officer, Ravi Naik. He has a unique perspective on cloud technology because he is also Executive Vice President of the company's multicloud product offering.
The conversation includes these topics:
● On the CIO and IT strategy at Seagate
● What is multi-cloud?
● Why is multicloud important to enterprise cloud adoption?
● On cloud vendor lock-in in the public cloud
● On managing the dual roles of CIO and EVP of cloud services
● How can CIOs overcome challenges to being business leaders?
● On customer experience and the Chief Information Officer
● How can cloud providers improve customer experience?
● How do multicloud environments create business value?
● How can CIOs be effective driving digital transformation?
In his role as CIO, Ravi Naik is leading large transformative initiatives, leveraging ideas and platfor…
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Nov 3, 2022
Digital Transformation at the United Nations
#digitaltransformation #cio
The UN recently celebrated its 75th anniversary and in this episode of CXOTalk, we speak about Digital Transformation with the Chief Information and Technology Officer of the United Nations, Bernardo Mariano Jr.
The conversation explores the current state of digital transformation at the UN and discusses the role of digital technologies in helping achieve sustainable development goals and a more peaceful world.
The conversation included these topics:
● On the Chief Information Technology Officer role at the UN
● On being Chief Information Officer at the World Health Organization
● On being a digital transformation leader at the UN
● On the benefits of digital transformation
● On how to overcome enterprise collaboration and diversity challenges
● On measuring the success of digital transformation initiatives
● On gaining technology consensus across UN member states
● On the role of data in digital transformation and decision…
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Nov 3, 2022
CIO Strategy: Managing a Cloud-First Transformation
#cloudcomputing #cio #womenintech
The growth of cloud computing has led large organizations to significant IT transformation, with the goal of reducing costs and improving agility. But how can companies adapt their processes to these new demands? In this episode, we speak with Stacy Carron, CIO of Stout, a boutique investment bank, about the firm's technology strategy.
Stacy describes Stout's transformation to a cloud-first approach as critical to their IT strategy, which has brought both financial and operational benefits.
The conversation covers these topics:
● Tell us about Stout and the Chief Information Officer role?
● Describe your cloud-first journey?
● What are the advantages of cloud computing?
● Are there risks associated with cloud migration?
● What are the benefits of cloud adoption?
● What are the challenges of cloud migration?
● How did Workday support your cloud strategy?
● What is the impact of a cloud-first strategy on the CIO and IT…
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Oct 17, 2022
Analytics and Data Science at Citibank
#datascience #analytics #banking #citibank #customerexperience
Citibank uses data, analytics, and AI to improve the customer experience, but that's only the beginning. We speak with Murli Buluswar, Citi's Head of Analytics for the US Consumer Bank, about how his team supports businesses from origination to acquisition to customer retention and beyond. He also shares practical advice on how to bring data and analytics into your own organization.
The conversation includes these topics:
-- On data science and analytics at Citibank
-- On the role of data science in financial services
-- How are data science and analytics used in banking?
-- How Citibank selects which data problems to solve?
-- On using data science and analytics to achieve specific business outcomes
-- Examples of data science in banking
-- Examples of using data science to improve long-term customer outcomes at Citibank
-- Using data science and analytics to manage risk and uncertainty
-- How to build a data-centric cul…
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Sep 23, 2022
Business Transformation: Lessons and Practical Advice
#businesstransformation #consulting #digitaltransformation
Errol Gardner is Global Vice Chair for Consulting at EY, which has 350,000 people and is one of the largest professional services firms in the world. Errol joins CXOTalk to share his insights about the current state of business and leadership and offer practical advice on leading transformation initiatives at large organizations.
Read the full transcript: https://www.cxotalk.com/episode/business-transformation-lessons-practical-advice
CXOTalk newsletter: https://www.cxotalk.com/subscribe
Given Errol’s experience working with EY’s many global clients, this is an important conversation for anyone interesting in transformation.
The conversation includes these topics:
-- About EY and the role of Vice Chair for consulting
-- What is business transformation?
-- What are the goals of business transformation?
-- What is the organizational transformation mindset?
-- What are common elements of transformation initiatives across…
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Aug 31, 2022
The Democratization of Data and Analytics (with Alteryx)
Data and analytics have rapidly become essential business tools. To make best use of these tools and techniques, organizations must find ways to democratize analytics – simplifying every aspect of data to make the process easy for everyone.
We speak with Alan Jacobson, the chief data and analytics officer (CDAO) of Alteryx, to learn how organizations can democratize their data and analytics efforts.
The conversation includes these topics:
-- On Alteryx and the chief data and analytics officer role
-- On organizational data strategy
-- On the data mindset and adopting an analytics and data culture
-- On making data and analytics easier to use
-- On data and analytics in large organizations
-- On metrics and KPIs for data analytics
-- On operational metrics for evaluating data maturity and usage
-- On data governance for analytics
-- On data science and analytics training and employee upskilling
-- On creating a culture of data and analytics awareness
-- On democratizing data and an…
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Aug 22, 2022
Digital Transformation with McGraw Hill CEO
Digital transformation may be an overused buzzword, but it's a real opportunity for companies to increase market share and gain competitive advantage. On this episode of CXOTalk the CEO of McGraw Hill, Simon Allen, explains why digital transformation is important and how his company is executing its transformation strategy.
McGraw Hill is 130 years old and one of the most recognizable brand names in publishing and education. Watch the video and read the transcript to learn more about how a CEO views digital transformation.
The conversation includes these important topics:
-- On digital transformation at McGraw Hill
-- On digital transformation and empathy for customer experience
-- On the digital transformation of operations and processes
-- On innovation and digital transformation
-- On the politics of change management
-- On metrics for evaluating digital transformation
-- On the importance of understanding customers
-- On ensuring that innovation stays tied to customer needs
-- On…
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Jul 29, 2022
Digital Transformation: A Practitioner's Guide (with TIAA)
#digitaltransformation #chiefinformationofficer #cio
Digital transformation is no longer an option for most organizations. The question is how to focus resources and transform in areas such as rethinking business models, improving customer experience or client services, driving innovation, and using data analytics more effectively.
But how do you measure the results of this transformation? What are the benefits? What about planning for technology investment and culture change? Digital transformation strategy must consider all these points.
To gain practical advice, we speak with Sastry Durvasula, the Chief Information & Client Services Officer at TIAA, to learn how a large organization evolves and transforms. With over $1.4 trillion assets under management, TIAA serves about 5 million customers and was founded in 1918 by Andrew Carnegie.
Here are the topics we discuss:
-- What is TIAA and how large is the company?
-- What does digital transformation mean for TIAA?
-- Why are both…
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Jul 19, 2022
Data Science, AI, and Machine Learning: Technology and Ethics for Good
#datascience #aiethics #techforgood
Increasingly, data and technologies such as artificial intelligence (AI) and machine learning are involved with everyday decisions in business and society. From tools that sort our online content feeds to online image moderation systems and healthcare, algorithms power our daily lives.
But with new technologies come questions about how these systems can be used for good – and it is up to data scientists, software engineers and entrepreneurs to tackle these questions.
To learn about issues such as ethical AI and using technology for good, we speak with Rayid Ghani, professor in the Machine Learning Department of the School of Computer
Science at Carnegie Mellon University and former Chief Scientist at Obama for America 2012.
Professor Ghani has an extraordinary background at the intersection of data science and ethics, making this an exciting and unique show!
-- The conversation includes these important topics:
-- About Rayid Ghani and technolog…
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Jul 5, 2022
How to Manage Cybersecurity Challenges in 2022 and beyond?
#CloudNativeSecurity #cybersecurity
How should organizations tackle cybersecurity challenges – rising threat levels, ever-changing threat tactics, and the growing complexity of IT networks – in 2022 and beyond? And how can security leaders position themselves to capitalize on these challenges to maximize their enterprise's cybersecurity posture? In this episode of CXOTalk, we discuss these issues and more with Anand Oswal, Senior Vice President and General Manager at Palo Alto Networks.
The conversation included these points:
-- On the cybersecurity threat environment in 2022 and beyond
-- On managing cybersecurity challenges
-- On the importance of a unified security platform
-- On zero trust security
-- On the need for cloud-native security in a hybrid work environment
-- On machine learning and automation for managing security
-- On the evolving nature of cybersecurity threats
-- On advice for security professionals
-- On security advice for business leaders and board members…
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Jun 28, 2022
How Will Data Science and AI Transform Healthcare?
#digitaltransformation #healthcare
Data science, machine learning, and artificial intelligence have the potential to transform healthcare in profound ways. In this episode of CXOTalk, we speak to Dr. Shez Partovi, Chief Medical, Innovation & Strategy Officer at Royal Philips to discuss how these technologies are already improving patient outcomes, diagnosing disease, and more.
The conversation includes these topics:
-- On Philips as a health tech company
-- On the role of data in healthcare transformation
-- On the need to rethink data analytics in transforming healthcare
-- On data collection and data sources in health transformation
-- On linking data science in healthcare to improved patient outcomes
-- On creating incentives for data-sharing in healthcare
-- On choosing the right problems to solve in data science
-- On avoiding bias in data-centric healthcare
-- On patient lock-in based on data silos in healthcare
-- On whom should be responsible for bad data, algorithms, and pat…
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Jun 23, 2022
Digital Transformation: Investment Strategy at Oshkosh Corp.
#cio #chiefinformationofficer #digitaltransformation
Oshkosh Corp., founded in 1917, has 15,000 employees and builds specialty trucks and construction equipment. In this exclusive interview with CXOTalk, the Chief Information Officer (CIO) of Oshkosh Corp., Anu Khare, explains how the company invests in digital transformation.
Keep reading to learn how a major American conducts business and financial planning for its digital transformation strategy.
The conversation includes these topics:
-- Innovation and digital transformation
-- What is digital transformation?
-- How does digital transformation enable innovation?
-- How does the Oshkosh CIO conduct IT investment planning?
-- Foundations of digital transformation strategy at Oshkosh Corp.
-- What is the role of IT in creating business and digital strategy?
-- Change management and the digital transformation journey
-- Metrics and KPIs to evaluate digital transformation
-- Role of data management and analytics in digital transforma…
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Jun 20, 2022
CMO Role 2022: Marketing Investment and Strategy
#cmo #chiefmarketingofficer #investment
What is the CMO role in 2022 and how should Chief Marketing Officers think about marketing strategy and prioritizing marketing investments?
To learn more, we talk with Gaurav Chand, the CMO of Cognizant about technology investments, customer experience, the importance of brand, experiential marketing, how he leverages data for better decision-making, and much more.
In this episode, we discuss:
-- On aligning business priorities and marketing goals
-- On the importance of thought leadership and content marketing
-- On where Cognizant focuses its marketing investments
-- On marketing measures, metrics, and KPIs
-- On measuring marketing influence on sales and other areas
-- On the importance of culture change in business transformation
-- On the relationship between the Chief Marketing Officer (CMO) role and the Chief Information Officer (CIO) role
-- On the importance of experiential marketing
-- On using experiential marketing to build trust a…
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Jun 6, 2022
How to Manage Cybersecurity in 2022
#cybersecurity #security
Our reliance on digital infrastructure and the Internet makes everyone vulnerable to cybersecurity attacks. Given the importance of cybersecurity, everyone from CEOs to board members and employees must understand the nature of this threat. Although cybersecurity involves technology, managing the problem relies on people and the willingness of individuals to change their behavior.
To learn how to manage a cybersecurity program, we spoke with Gregory Touhill, director of the world-renowned CERT Division of the Carnegie Mellon University Software Engineering Institute (SEI). Proactive cybersecurity strategy should be an important element of any digital transformation effort.
The conversation includes these topics:
-- On the state of cybersecurity in 2022
-- On security weakness arising from the intersection of administrative and operational systems
-- On the challenges of enterprise security
-- On the importance of prioritizing enterprise cybersecurity
-- On ma…
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May 24, 2022
Digital Transformation at Stanley Black & Decker
#DigitalTransformation #WomenInTechnology
What does digital transformation mean for Stanley Black & Decker? This iconic American brand has been in business for 175 years, with products ranging from hand tools to healthcare to heavy equipment. Katherine Monasebian, President & General Manager, NA Commerce at Stanley Black and Decker, joins us to discuss how a company so successful for so long can stay relevant in a digital world.
The conversation includes these topics:
-- About Stanley Black & Decker
-- What is digital transformation at an established company?
-- What is the role of data in digital transformation?
-- How does Stanley Black & Decker manage pilot projects for transformation?
-- What is the role of culture change in digital transformation?
-- What are the metrics for evaluating digital transformation?
-- How does Stanley Black & Decker compete for technical talent?
Read the full transcript: https://www.cxotalk.com/episode/digital-transformation-stanley-black-decker
Get…
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May 17, 2022
Simmons University President: Higher Education in 2022
The future of higher education is changing. Millions of students now have access to online courses from the world's top universities. As college becomes ever more expensive, the traditional business model of higher education is under threat
How can Simmons University and other institutions remain relevant in this rapidly shifting environment? We talk with Lynn Perry Wooten, the president of Simmons University, to explore what's happening in higher education today.
The conversation includes these topics:
-- About Simmons University
-- The state of higher education in 2022
-- The business model of higher ed
-- How to develop an economically viable business model for colleges and universities
-- Technology is an enabler of higher education
-- Supporting a diverse student body
-- On the book Arrive and Thrive
-- Advice for college students making the transition to graduate school
-- Creating a transformational university experience for students
-- Advice to women on gender equality in t…
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May 10, 2022
CTO View: From Cloud to Metaverse
#metaverse #omniverse #cto #cloudcomputing #datacenter #nvidia
What is the metaverse and what does it mean for you? Michael Kagan, Chief Technology Officer at NVIDIA, explains the metaverse (or omniverse, as NVIDIA calls it) and links concepts around cloud computing, data centers, digital twins, and AI.
If you've wondered what the metaverse is or how our digital world is changing, you'll want to watch this interview.
The conversation includes these topics:
-- About Michael Kagan, CTO, of NVIDIA
-- What is the metaverse or omniverse?
-- On digital twin applications in the metaverse (or omniverse)
-- On computing platforms and the metaverse (or omniverse)
-- On AI and the metaverse (or omniverse)
-- On collecting data for advanced digital simulations
-- On federated learning and autonomous vehicles
-- On differences between smart manufacturing digital twins and the metaverse (or omniverse)
-- On cloud computing platforms, data centers, and the metaverse (or omniverse)
-- On cryptocurr…
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Apr 29, 2022
Brand Loyalty: Lessons from the San Francisco 49ers
#BrandLoyalty #CustomerExperience
For a great example of brand loyalty, look no further than the NFL's San Francisco 49ers. The 49ers are famous for their passionate fan base, which is one of the most loyal in professional sports.
How does one of the most successful sports franchises in America cultivate a fan base that is so intensely loyal? The answer lies in business models that are heavily focused on fan engagement, treating customers as a relationship rather than a transaction.
In this episode, we talk with Alex Chang, the Chief Marketing Officer of the San Francisco 49ers, for practical lessons on brand loyalty that we can apply to our organizations.
The conversation includes these topics:
-- On working in sports branding for the 49ers
-- Why is fan experience important?
-- How do the 49ers create fan loyalty?
-- Create customer loyalty by building customer relationships
-- How to use data and analytics to cultivate loyal customers?
-- Building a mission and purpose to drive…
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Apr 22, 2022
Technology Strategy 2023: Into the Metaverse
#metaverse #digitaltransformation #digitaltwin
Enterprise technology is moving rapidly toward the metaverse, a world composed of real and virtual businesses, people, and things operating in a hyperconnected environment.
Listen to this conversation with Accenture’s Paul Daugherty for guidance as you evaluate your own technology strategy,
The discussion includes these topics:
-- About the book Radically Human
-- Accenture Tech Vision research findings
-- On technology planning and enterprise CTO strategy
-- Culture change and the “forever beta” mindset
-- Advice to CIOs on technology transformation
-- Enterprise adoption and the metaverse
-- When will the enterprise adopt the metaverse?
-- What is the role of digital twins in the metaverse?
-- What prevents enterprises from adopting new technologies and mindsets?
-- Advice to CIOs on enterprise technology transformation
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Read the complete trans…
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Apr 20, 2022
Ukraine Information Technology 2022: Resilience and Leadership
What are the prospects for the IT industry in Ukraine? How will it respond to the challenges of today? If you're interested in finding out more about what is happening with Ukraine IT — this episode is for you.
To learn more, we speak with Executive Director of the Ukraine IT association, Konstantin Vasyuk. The organization was established in 2004 to "unite the interests of business, the state and international partners for the development of the IT industry in Ukraine."
We are joined by guest co-host, Dr. David A. Bray, Distinguished Fellow with the Stimson Center, a foreign policy research institute located in Washington, DC.
The conversation includes these topics:
-- About life in Ukraine today
-- Maintaining professional communities during time of conflict
-- Maintaining professional IT technology deliverables during times of conflict
-- How can global IT providers help Ukraine?
-- Business continuity planning in the Ukraine conflict
-- What kinds of investment does Ukraine ne…
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Apr 19, 2022
Data Strategy and Customer Experience (with Google and Albertsons)
#DataScience #CustomerExperience
Data is central to how companies compete, nurture customer relationships, and develop brand loyalty through end-to-end customer experience.
In this environment, data strategy is crucial to business success. But, who should be responsible for the data strategy? Who owns the customer and operational data? What are the appropriate metrics and KPIs for a customer-centric data strategy? And most importantly, how does the data strategy support the underlying business goals?
To address these questions and more, we speak with Danielle Crop, Chief Data Officer of Albertsons, and Bruno Aziza, Head of Data and Analytics at Google Cloud. This episode explores how Albertsons, with over $62 billion in revenue and 325,000 employees, uses data across the company to improve operations and deliver better and more personalized products and services to customers.
The conversation includes these topics:
-- On data collection for customer experience
-- On data sources th…
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Apr 7, 2022
Women in Leadership: Lessons from Deloitte Executive Chair
#WomenInTech #GenderDiversity
How can women achieve success and thrive in executive leadership positions?
We talk with Janet Foutty, executive chair of the board of Deloitte, the largest professional services firm in the United States. She is also co-author of the book, Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership.
During this exclusive conversation with one of the most powerful women in business, Foutty shares her inspirational journey to reveal lessons on gender equality, diverse teams, and successful leadership.
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Read the full transcript: https://www.cxotalk.com/episode/women-leadership-lessons-deloitte-executive-chair
The discussion covers these topics:
-- About Jane Foutty, Executive Chair of Deloitte
-- What are key skills for female business executives?
-- How can business leaders balance conflicting priorities?
-- How to inspire a bold vision?
-- Importance of positive attitude
--…
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Apr 4, 2022
Customer Experience and Digital Transformation
#CustomerExperience #DigitalTransformation #CitizensFinancialGroup
Why does a major financial services organization view customer experience as central to its digital transformation? In this episode, Beth Johnson, the Chief Experience Officer of Citizens Financial Group, explains how they build brand loyalty by using technology and data to understand and meet customer expectations.
We discuss these topics:
-- About the Chief Experience Officer role at Citizens Financial Group
-- What is customer experience?
-- CX strategy and creating a positive customer experience
-- Customer experience and digital transformation initiatives
-- Foundations of customer experience strategy at Citizens
-- How to improve phone-based customer service?
-- Customer experience and the metaverse
-- Trust is the foundation of customer experience
-- How do you measure customer experience?
-- What are the challenges of digital transformation?
-- How do digital transformation strategy and customer experience com…
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Mar 25, 2022
Digital Customer Experience at Walgreens Boots Alliance
#CustomerExperience #DigitalTransformation #CTO #ChiefTechnologyOfficer
The Walgreens Boots Alliance is a massive organization with more than 450,000 employees and $135 billion in annual revenue. The company has embarked on digitization to transform the customer experience across all channels. How does it plan for this digital transformation? In this episode of CXOTalk, Mike Maresca, Global Chief Technology Officer at Walgreens Boots Alliance, talks about customer experience, data, and digital transformation.
The conversation includes topics related to this digital transformation initiative:
-- Digital Customer Experience at Walgreens Boots Alliance
-- About Walgreens Boots Alliance
-- What is digital customer experience?
-- What are the components of digital customer experience strategy?
-- How do you invest and measure the digital transformation of customer experience?
-- How does personalization affect in-store customer engagement?
-- What is the role of data in digital customer e…
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Mar 22, 2022
How to Support Executive Women in Technology?
#womenintech #diversity
For all the strides made by women in technology, they still lag their male counterparts when it comes to executive leadership roles. How can organizations support women in senior-level roles? Two powerful women explain why diversity is important in the workplace and share advice on overcoming diversity challenges for organizations, women, and men.
The conversation includes these topics:
-- About Suja Chandrasekaran
-- About Diana McKenzie
-- On the importance of gender diversity in the workplace
-- What are the challenges of gender equality and workplace diversity for executive women?
-- How can parents support their children and promote equality and diversity?
-- How can organizations overcome the challenges of diversity in the workplace?
-- What is the impact of working from home on a woman's career path?
-- What should companies do to improve gender balance?
-- How should women respond to gender bias?
Keep up to date with upcoming shows: https://www.cxota…
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Mar 15, 2022
CEO Perspective: How to Build Customer and Brand Loyalty
#CustomerLoyalty #BrandLoyalty #ecommerce #cx
Building customer and brand loyalty is every company's first challenge. This holds true especially in the highly competitive world of e-commerce as well as in brick-and-mortar retail. Charlie Cole, CEO of FTD, a 110-year-old retail and ecommerce brand, explains how he builds customer trust and brand loyalty in his organization.
The conversation goes beyond customer service to focus on core aspects of business transformation and digital customer experience, looking across all touch points of the customer journey.
The discussion includes these topics:
-- About FTD
-- On customer loyalty and customer experience
-- On the components of customer experience
-- On the building blocks of customer loyalty
-- On the technology elements and martech stack used to create customer loyalty
-- On how to understand the customer
-- On the future of technology for creating customer loyalty
-- On how to build customer trust that leads to loyalty
-- On advic…
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Feb 16, 2022
Data and Analytics in the NFL
Paul Ballew, the NFL's first Chief Data and Analytics Officer, discusses the evolving use of data science in the league, including building out a team of data scientists, collaborating with clubs and teams to apply analytics for on-field decisions, and analyzing data to understand fan behavior.
Among the topics we discuss are:
-- About Paul Ballew
-- What is the role of data and analytics in the NFL
-- Data governance in sports and the NFL
-- Data collection and storage in the NFL
-- How to choose the right data to meet business needs?
-- Data and analytics at the Super Bowl
-- Data sharing with teams in the NFL
-- How to work with customers and partners
-- How to determine the economic value of data?
-- Where are data and analytics headed in the NFL?
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Watch the episode and read the full transcript: https://www.cxotalk.com/episode/data-analytics-nfl
Paul Ballew currently serves as the National Football League’s Chief D…
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Feb 3, 2022
What is Digital Transformation? (with Ingram Micro)
Digital transformation is a defining trend for businesses today. Businesses of all sizes, in all industries, and in all geographies are rethinking how they operate — and investing in new technologies, processes and talent — to drive growth in the digital age. But what exactly is digital transformation? And how can your business prepare for this new shift? The Chief Digital Officer at Ingram Micro, with over 35,000 employees and $50 billion in revenue, Sanjib Sahoo, shares his thoughts on driving digital transformation at scale.
This discussion includes these topics:
-- About Ingram Micro
-- What is a Chief Digital Officer?
-- What is digital transformation?
-- Digital transformation challenges and goals
-- Digital strategy and customer engagement
-- Digital transformation and corporate culture
-- What are key metrics and KPIs for digital transformation?
-- Digital transformation and supply chain logistics
-- Talent management for digital transformation and innovation
Subscribe to…
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Jan 31, 2022
CIO 2022: Technology and Investment Planning
#CIO #CTO
What will it take for Chief Information Officers to be strategic and compete effectively in 2022? The Global Chief Technology Officer of EY, Nicola Morini Bianzino, explains how CIOs can prioritize information technology investments today.
The in-depth conversation includes these topics:
-- About EY and Nicola Morini Bianzino
-- What is the Chief Technology Officer (CTO) job description?
-- How should IT approach technology investment planning?
-- How to create alignment between technology investments and business outcomes?
-- What is the Chief Information Officer role and CIO responsibilities?
-- What is the impact of technical debt on innovation?
-- What is the relationship between CIO and CTO?
-- Role of CIO and CTO in achieving ESG goals?
-- Advice for CIOs on technology investment planning?
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Read the complete transcript and see more videos:
https://www.cxotalk.com/episode/cio-2022-technology-investment-pla…
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Jan 25, 2022
How to Innovate? Start with the Customer.
#innovation #customerexperience
If you want to make your organization more innovative, start by listening to customers.
Of course, everyone knows innovation is the key to a successful, sustainable business model and long-term growth. But how exactly can we innovate? And what factors drive innovative success?
Read the full transcript: https://www.cxotalk.com/episode/how-innovate-start-customer
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In this conversation, INSEAD professor, Ben Bensaou, and Bayer's Head of Corporate R&D and Social Innovation, Monika Lessl, explain how to build both disruptive and sustaining innovation into your organization.
The discussion includes these important topics:
-- Importance of innovation
-- Innovation and competitive advantage
-- Product innovation starts with the customer
-- Innovation management and corporate culture
-- Co-creation: How to innovate with customers?
-- Obstacles to innovation
-- Innovation strategy and allocation of…
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Dec 25, 2021
Digital Transformation: Inclusion and Diversity
#DigitalTransformation #Diversity #Inclusion #TMobile
Digital transformation is the reinvention of businesses around digital, which has increased the importance of digital across every aspect of the business. And it's driven by customer expectations that are enabled by technology.
But how can digital transformation address issues around diversity, equity, and inclusion? The questions of who gets access and inclusion are central to DE&I, but more broadly to the success of any transformation.
In this episode, the Chief Digital Officer at T-Mobile, Marcus East, returns to CXOTalk to share his thoughts.
The conversation includes these topics:
-- What is digital transformation at T-Mobile?
-- Role of culture in digital transformation
-- Digital transformation and customer success
-- Diversity and product development
-- How does T-Mobile measure the success of digital transformation?
-- How is T-Mobile trying to close the digital divide?
-- How to make digital transformation inclusive?
-…
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Dec 22, 2021
How to Manage the CIO / CFO Relationship
#CIO #CFO #Chief Financial Officer #Chief Information Officer
The relationship between Chief Information Officers and Chief Financial Officers sits at the intersection of technology, financial, investment, and business strategy. As the focus on digital initiatives continues to expand, CIO / CFO collaboration has become increasingly important.
An effective CIO / CFO partnership enables organizations to transform outdated processes, drive top-line growth through innovation, and support change initiatives faster than ever before.
We spoke with Deloitte’s Bill Briggs about joint research with Workday on topics related to the CIO / CFO relationship.
The conversation includes these topics:
-- About the CIO / CFO research partnership with Workday
-- Why is the CIO / CFO relationship strategic?
-- Digital transformation and the CIO / CFO relationship
-- What is a “progressive CIO”?
-- Characteristics of highly innovative Chief Information Officers
-- Innovation investment and the CIO…
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Dec 17, 2021
Girls in Tech: How to Close the Gender Gap
#WomenInTech #GirlsInTech #GirlsWhoCode
The gender gap in the tech industry is well documented. But why exactly are there so few women in technology? And how can we encourage more girls and women to become involved with technology and STEM (science, technology, engineering, and math)? Importantly, what can companies do to encourage the success of women in their organizations?
The CEO of Girls Who Code, Dr. Tarika Barrett, shares advice for organizations to close the gender gap in technology.
The conversation includes these topics:
-- About Girls Who Code and Dr. Tarika Barrett
-- Challenges facing women in technology
-- Importance of diversity in business
-- The female talent pipeline in STEM fields and technology
-- Challenges facing adult women in tech
-- Mentorship and role models for girls in tech
-- How to solve the challenges facing women and girls in technology?
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Read the complete transcript: https://www.cxotalk.c…
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Dec 8, 2021
How to Use Net Promoter Score (NPS) to Build Brand Loyalty
#NPS #NetPromoterScore #CustomerLoyalty
Brand loyalty is a key to business growth, and one of the most important metrics for evaluating customer satisfaction is the Net Promoter Score (NPS) developed by Fred Reichheld. Unfortunately, many brands use NPS incorrectly without relying on NPS best practices.
Today’s guest is Mr. Fred Reichheld, who shares with us how to use the Net Promoter System to drive loyalty and increase the amount of money customers spend through the entire customer journey.
Read the full transcript: https://www.cxotalk.com/episode/what-net-promoter-score-how-use-it-nps-creator
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The conversation includes these topics:
-- What is the Net Promoter System (NPS)?
-- What is the foundation of customer loyalty?
-- What is NPS?
-- How to use NPS properly?
-- What is the Earned Growth metric?
-- Can NPS be used with internal stakeholders and internal customers?
-- Is transactional NPS a useful metric?
-- How to apply NPS resu…
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Nov 27, 2021
The Purpose-Driven Workforce in 2022 (with Chipotle CHRO)
#purpose #chro #hr #chipotle
How can organizations create high-performance cultures that empower employees to succeed based on authentic purpose? Chipotle Mexican Grill (CMG) has taken on this challenge by making company culture, inclusion, and diversity foundational for its business. As a result, the brand that was once in crisis is now one of the most successful restaurant companies in the world.
We speak with the company's Chief Diversity, Inclusion and People Officer, Marissa Andrada, about leading a workforce of 100,000 employees based on mission and purpose in 2022. It’s a story of human resources leadership and workforce management based on principles of diversity, equity, and inclusion (DE&I).
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Read the complete transcript and watch more videos: https://www.cxotalk.com/episode/purpose-driven-workforce-2022-chipotle-chro
The conversation includes these topics:
-- Human resources (HR) priorities at Chipotle Mexic…
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Nov 22, 2021
CIO Strategy: How to Lead Enterprise Data and Analytics?
Data and analytics should be a core competence for every Chief Information Officer and Information Technology organization. Given the business, technical, and cultural challenges of using data to make informed business decisions, it’s no surprise that data science and analytics are hard.
So, how do you make your enterprise data and analytics program a success? Bruno Aziza, head of data and analytics for Google Cloud, explains his approach with valuable lessons based on practical experience.
The conversation includes these topics:
-- CIO Strategy: How to Lead Enterprise Data and Analytics?
-- How to choose a meaningful data problem?
-- How important is data infrastructure?
-- What is a data mesh?
-- How can small organizations take advantage of data and analytics?
-- Should the CIO own data and analytics?
-- Chief financial officer as the data owner?
-- Chief Digital Officer as the data owner?
-- Value of low-code and no-code products to CIOs?
Bruno Aziza is head of data and analyti…
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Nov 15, 2021
CIO Strategy: How to Partner with Startups?
For Chief Information Officers (CIO) trying to make their enterprises more agile, eagerness to partner with cloud computing startups can be strong. But it’s not always clear how to decide which are worthwhile investments for enterprise IT, or how to successfully partner with startups.
One of the world's most prominent cloud computing startup advisors, Jason Lemkin, shares his advice for successful collaboration between enterprise information technology and startups.
Our conversation includes the following topics:
-- About Jason Lemkin and Saastr
-- How can CIOs be successful in partnering with startups?
-- The “social contract” between CIO and startup
-- How to make the enterprise / startup relationship work effectively?
-- The enterprise startup maturity lifecycle
-- Challenges startups face when selling to large companies
-- How to remove friction from the enterprise / startup relationship?
Jason Lemkin started the world’s largest community for SaaS/B2B founders, SaaStr.co…
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Nov 14, 2021
What is SASE? (with Palo Alto Networks)
Secure access service edge (SASE) has become an important part of enterprise networking and security. But what is SASE? We take a deep dive into SASE by speaking with Anand Oswal. Senior Vice President and General Manager at Palo Alto Networks. In this exclusive interview, he explains SASE and shares best practices for securing enterprise resources in today's Cloud-enabled world.
The conversation includes these topics:
-- What is SASE?
-- The five parts of SASE
-- How does SASE enable business agility?
-- What are the hardware and software requirements for SASE?
-- SASE and zero trust security models
-- SASE and multi-Cloud computing
-- SASE and SD-WAN solutions
-- How to deploy SASE?
-- Advice on SASE for CIOs
Anand Oswal serves as Senior Vice President and General Manager at cyber security leader Palo Alto Networks where he leads the company’s Firewall as a Platform efforts. He holds more than 60 U.S. patents.
Read the complete transcript: https://www.cxotalk.com/video/what-sase…
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Nov 9, 2021
What is the Experience Economy? A Discussion with Michael J. Wolf
A new world of media, technology, and entertainment is emerging right before our eyes. It’s an economy of attention, engagement, and experience, driven by social networks, smartphones, the convergence of online and offline channels, radical transparency of brands, media, and entertainment content, and the movement of consumers away from passive consumption to active participation.
The age of passive consumers, walled gardens, and linear content is giving way to an era where consumers share real-time experiences across multiple devices, demanding thoughtful content and co-created brand experiences.
This intersection of media, technology, and entertainment has reached a watershed moment that will add $400 billion to the global economy in the next four years. It is also causing seismic shifts in what consumers expect from digital products, services, and experiences.
In this episode, Michael Wolf, former President and COO of MTV, and Co-Founder and CEO of Activate Consulting, shares h…
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Nov 2, 2021
CIO Playbook: Strategic IT 2022
How can Chief Information Officers ensure that information technology investments support core organizational business goals? In 2022, business leaders expect more than ever from CIO strategy. We speak with Satyan Parameswaran, President of Information Technology at (United Parcel Service) UPS to learn more. With $85 billion in revenue, UPS is one of the world's largest package delivery and logistics companies.
This conversation includes the following topics:
-- What is the role of IT at UPS?
-- IT strategy and IT investment at UPS
-- Digital twins at UPS
-- Aligning CIO investment strategy and corporate business goals
-- Forecasting package loads at UPS
-- What is the role of technology in the enterprise?
-- IT investment planning for 2022
Satyan Parameswaran is responsible for all the application technology used in the UPS package centers, hubs, scanning, automation, retail access points, international regulatory compliance, aviation security, automotive, telematics, preload and o…
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Oct 26, 2021
AI Ethics and Responsible AI for Data Scientists
As data scientists and business leaders, we need to think about the ethical and privacy considerations of machine learning and artificial intelligence. However, this isn't always easy. What happens when your model is wrong? Or if your model learns something you didn't teach it? And what about fairness -- do certain groups get better or worse results than others?
To help demystify these topics, FICO's Scott Zoldi shares recommendations around ethics and privacy, as well as practical advice for how AI teams should respond to mistakes or issues that may pop up during testing.
The conversation covers these topics:
-- What is responsible AI?
-- AI governance and AI ethical principles
-- AI ethical standards and government policy
-- Ethical considerations and corporate culture
-- Managing bias in AI planning
-- What is the responsible AI framework at FICO?
Scott Zoldi is chief analytics officer at FICO responsible for the analytic development of FICO's product and technology solutions. Wh…
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Oct 21, 2021
What is Cloud-Based Product Design?
As the world becomes increasingly connected through the cloud, product development tools must adapt to make life easier and more efficient for designers. But what is cloud-based product development? How does it work? And how can I take advantage of its benefits in my organization?
To learn more about cloud-based product design and development, we spoke with industry pioneer Jon Hirschtick, who explains how to manage the product and engineering design process in the cloud.
Learn about these topics:
-- About PTC Onshape and cloud-based design
-- Cloud-based product engineering and team collaboration
-- Engineering culture change and the future of work
-- Cloud computing, business efficiency, and team performance
-- Remote work and product design in the cloud
Jon Hirschtick, co-founder of Onshape and president of PTC’s Software-as-a-Service (SaaS) division. Onshape was acquired in 2019 by PTC for $470 million. Previously, Hirschtick created SOLIDWORKS, the first desktop 3D CAD (compu…
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Oct 19, 2021
What is Customer Engagement and Why Should You Care?
Modern customer engagement means using data and analytics to create personalized, relevant, and timely interactions across every channel.
Because customer engagements occur at every point in the buying cycle — from initial contact to ongoing customer support — getting these interactions right is essential to improving customer satisfaction, loyalty, revenue, brand experience, and customer lifetime value.
To learn how to create great customer engagement, we spoke with Dan Bodner, CEO and Chairman of Verint (NASDAQ: VRNT). Dan has served as CEO of Verint since its inception in 1994. In August 2017, he became chairman of the Board of Directors
In this conversation, we cover the following topics:
-- What is customer engagement?
-- How can business leaders drive customer engagement?
-- Role of platforms and data in customer engagement
-- Typical challenges to creating a seamless customer experience
-- How does customer engagement improve business outcomes?
Read the complete transcri…
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Oct 18, 2021
How to Sell and Negotiate a Book Publishing Contract
Writing a book is hard but selling it can be even harder. To help navigate this process, Mark Gottlieb, one of the top literary agents in New York shares practical advice on marketing and selling your book.
Read the full transcript: https://www.cxotalk.com/episode/how-negotiate-book-publishing-contract:
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The discussion covers these topics:
-- How can authors get a publishing contract?
-- Is a literary agent essential?
-- How can authors find a literary agency?
-- How does a literary agent evaluate authors?
-- How do publishers decide author advances and royalties?
-- How can an author command a higher advance and royalty?
-- What is an author’s “platform”?
-- Do publishers and agents follow submission guidelines?
-- Why is a literary agency important?
-- Can non-fiction authors become rich from selling a book?
-- What makes a book popular?
-- How can new authors find a literary agen…
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Oct 13, 2021
What is Zero Trust Security?
Zero trust security has become a topic at the forefront of IT and security-related conversations. Zero trust puts an end to compromised identities. In today’s hybrid work environment, CIOs and security leaders must understand zero trust strategies and architecture to ensure the safety of networks, devices, applications, and users.
To learn about zero-trust, CIOs must understand how traditional networks operate, the challenges involved in becoming a zero-trust network, and techniques that work with the zero trust model.
In this conversation, Anand Oswal from Palo Alto Networks, explains how zero-trust security transforms the way applications and users are protected from internal and external threats.
The conversation includes these topics:
What is zero trust security?
-- Enterprise security challenges and zero-trust
-- How can CIOs create a zero-trust environment?
-- Advice to Chief Information Officers on zero-trust strategy
Be sure to read the complete transcript:
https://www.c…
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Oct 6, 2021
CIO Planning and Investment Strategy 2022
The economy is shifting relentlessly from a manufacturing-based to a service economy. What does this mean for the CIO role and how should Chief Information Officers prioritize their planning and investments for 2022?
Rashmi Kumar, the Chief Information Officer for Hewlett Packard Enterprise (HPE), explains what you need to know and shares her views on CIO planning and investment strategy, customer-facing priorities, women in technology, mentoring relationships, and more.
This conversation includes the following topics:
-- CIO role and serving external stakeholders
-- Key components of the CIO organizational operating model
-- Cross-departmental communication inside the organization
-- CIO priorities in 2022
-- How did the pandemic change IT leadership?
-- Women in tech: Female CIO in a male-dominated field
-- What are the characteristics of a good mentee?
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Sep 30, 2021
How to Prepare for the Future of Work?
What is the future of work? It’s a question that’s important to Johnny C. Taylor, Jr., President and Chief Executive Officer of SHRM, the Society for Human Resource Management. Today's workforce is more mobile, transparent, collaborative, and inclusive than ever before, making leadership a challenging and crucial priority for HR professionals.
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Read the complete transcript: https://www.cxotalk.com/episode/how-prepare-future-work
In episode #720 of CXOTalk, Taylor discusses how business leaders, government policymakers, and HR professionals can navigate the evolving future of work.
We discuss the following topics:
-- SHRM and the book “Reset”
-- Future of work trends: What are the key issues?
-- HR, innovation culture, and talent strategy
-- How to create a culture of innovation?
-- Who can be an organizational change agent?
-- How to create a culture of empathy?
-- Equality, equity, and fairness
-- Diversity and i…
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Sep 21, 2021
Customer Experience in Professional Sports and Entertainment
Professional sports organizations are transforming as customer and fan expectations evolve, all enabled by digital technologies. To learn more about customer experience, we speak with Jonathan Becher, president of Sharks Sports & Entertainment LLC, the parent organization of the NHL’s San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.
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Read the complete transcript: https://www.cxotalk.com/episode/customer-experience-professional-sports-entertainment
The conversation includes these topics:
-- What are customer experience and fan experience?
-- Problems with transactional customer experience
-- How to build and measure customer loyalty
-- Managing budget constraints and customer experience
-- Business goals of Sharks Sports & Entertainment
-- The home team advantage and customer experience
-- Managing difficult strategic objectives
-- How to create a community and build customer engagement
Pri…
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Sep 7, 2021
How Can AI Improve Healthcare?
We’re in the middle of a healthcare revolution – and artificial intelligence is going to make the difference. AI can help us diagnose diseases faster, deliver care more effectively, improve outcomes, and increase accountability.
To learn more, we speak with Kimberly Powell, vice president of healthcare at NVIDIA, and Daniel Kraft, a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator serving as Chair of the XPRIZE Pandemic Alliance Task Force.
The conversation covers topics including the impact of AI and natural language processing (NLP) for healthcare organizations, electronic medical records, healthcare AI startups, and much more:
-- AI and machine learning in healthcare
-- AI in drug discovery and development
-- Why AI is important in healthcare
-- Obstacles to adoption of AI in healthcare
-- How to democratize healthcare data and healthcare ai
-- Managing security and privacy of healthcare data
-- Data science and bioinformatics
-- Educati…
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Aug 23, 2021
Data Science, Predictive Analytics, and AI in Drug Discovery
Modern drug discovery relies heavily on predictive analytics, artificial intelligence, and machine learning. As a result, many large pharma and biotech companies are using data science to drive innovation in drug discovery. We speak with Dr. Bülent Kızıltan, Head of Causal & Predictive Analytics • Data Science & AI at the Novartis AI Innovation Center to learn more about the pharmaceutical industry.
Read the complete transcript and see other CXOTalk interviews: https://www.cxotalk.com/episode/data-science-predictive-analytics-ai-drug-discovery-novartis
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The conversation includes a discussion of these topics:
-- AI and data science in pharma
-- Talent management and diverse teams in pharma
-- Using AI and data science in drug discovery and precision medicine
-- Challenges in drug discovery and precision medicine
-- How Novartis engages community around AI awareness
-- Managing bias in data science and AI
-- What are th…
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Aug 14, 2021
FEARLESS! Lessons from a Big-Time Sports CEO
Scott O’Neil is one of the top sports and entertainment CEO's in the world. In this episode of CXOTalk, he shares practical and personal lessons on how to lead and grow a team. Scott's new book is called Be Where Your Feet Are.
The conversation covers these topics:
-- About Scott O'Neil and the book: “Be Where Your Feet Are”
-- The struggle for authenticity
-- Lessons from a sports and entertainment CEO
-- Managing high-performing talent
-- Impact of negative social media on high performers
-- “My true love is building teams and developing talent”
-- How to manage psychological well-being for high-performance and professional athletes?
-- What is a purpose-driven enterprise?
-- Scott O’Neil on blockchain
-- How does a company develop its ethics and corporate culture?
Scott O’Neil is the former Chief Executive Officer of Harris Blitzer Sports & Entertainment. A decade-long Alternate Governor for the NBA and NHL, O’Neil was acting CEO over all properties in HBSE’s dy…
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Aug 9, 2021
The Future of Work with Workday Co-CEO Chano Fernandez
Workday’s Chano Fernandez is in a unique position to discuss the changing landscape of our workforce, remote work, and the future of work. As co-CEO of Workday, Fernandez leads the company’s journey to provide software that helps organizations manage and grow their workforce.
The wide-ranging conversation with Chano covered these topics:
-- What do customers expect from Workday?
-- Hybrid work and work from home
-- How Workday builds corporate culture despite hybrid work and work from home
-- Importance of culture to Workday’s CEO
-- How important is employee experience to Workday?
-- What is a purpose-driven enterprise?
-- How does Workday measure achieving cultural goals?
-- Diversity and inclusion at Workday
Chano Fernandez is co-CEO at Workday and is responsible for the entire customer relationship, which spans acquisition, services, customer success, and customer support. He is also a member of the company’s board of directors.
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Jul 24, 2021
Digital Transformation at Philip Morris
#DigitalTransformation #CIO #ChiefDigitalOfficer
Philip Morris International is going through a digital transformation and wants to become a digital leader. The large tobacco company, with over $76 billion in revenue, believes the industry cannot continue with its current business model. Instead, the company has embraced technology to drive efficiency and change how it develops and markets new products.
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Read the complete transcript: https://www.cxotalk.com/episode/digital-transformation-philip-morris
We speak with Michael Voegele, the company's Chief Digital & Information Officer to explore the technology and business dimensions of this significant business transformation. In this role, he serves as both Chief Digital Officer and Chief Information Officer.
Here are key topics we discuss:
-- About the CIO and Chief Digital Officer roles
-- Culture change and change agents
-- What are key skills that innovative CI…
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Jul 8, 2021
Digital Transformation at the San Francisco Opera
The San Francisco Opera is one of the world’s leading performing arts organizations, with an annual operating budget of $30 million. How did this renowned company use digital technology to adapt its business models and performances during the last year? Matthew Shilvock, General Director of the San Francisco Opera, describes the digital transformation strategy and technologies the company has used during this last year of rapid change.
We discussed these topics during the conversation:
-- About the San Francisco Opera
-- Digital transformation and the SF Opera
-- Impact of the pandemic on performing artists
-- Customer experience and audience expectations at the San Francisco Opera
-- What does innovation mean to the SF Opera?
-- Creating authenticity and spontaneity at the SF Opera
-- How does digital transformation impact performance?
-- Musician’s perspective on digital transformation
-- Advice on how to listen to opera
Matthew Shilvock is the Tad and Dianne Taube General Dire…
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Jun 30, 2021
What is the Chief Marketing Officer (CMO) Role?
The Chief Marketing Officer (CMO) role has evolved dramatically since the late ’90s, when marketers were focused on closing business deals with customers. While some of the fundamentals have remained constant over the years — for example, customer-facing teams need to connect marketing efforts back to sales goals –the way CMOs execute their jobs is fundamentally different from when they started out decades ago. Marketing has become data-driven and, as a result, CMOs now play larger roles in key corporate functions such as HR, finance, and IT.
The conversation covers these topics:
-- What is a Chief Marketing Officer?
-- How to plan and allocate marketing investments?
-- Customer experience and the CMO
-- What is a purpose-driven business?
-- CMO and marketing executives as change agents
We explore the CMO role with two prominent marketing leaders: Suzanne Kounkel, Chief Marketing Officer of Deloitte, and Norman de Greve, the Chief Marketing Officer for CVS Health.
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Jun 23, 2021
Sustainability Playbook for Business Leaders
Sustainability is an important goal for many business leaders and organizations, but what does it mean and where should we start? The Chief Sustainability Officer of Dassault Systèmes, Alice Steenland, answers these questions and shares the leadership skills needed to be successful with sustainability.
The conversation includes these topics:
-- What is the Chief Sustainability Officer's role?
-- What is sustainable development?
-- What are the components of sustainability in business?
-- Sustainable business practices: social development and economic development
-- Sustainability and ethical leadership
-- What is the impact of Bitcoin on sustainability?
-- Sustainability principles and data centers
-- Culture change and sustainable practices
-- How to get started with sustainable development
Alice Steenland joined Dassault Systèmes in 2020 as the company’s first Chief Sustainability Officer. Previously, she was the founding Chief Corporate Responsibility Officer at AXA Group, wh…
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Jun 14, 2021
How to Manage Data and Analytics Teams?
Despite the importance of data and analytics, managing data science teams present a range of opportunities and challenges. We speak with Sol Rashidi, Chief Analytics Officer at Estee Lauder, who explains various types of data and offers advice on managing analytics teams.
The conversation covers these topics:
-- What does a chief analytics officer do?
-- Data acquisition and data gathering
-- How to align data science and analytics with Finance?
-- Data and analytics vs. opinion and intuition
-- How to reduce bias in data science?
-- What are critical aspects of organizational maturity in data science and analytics?
-- How to encourage organizational cooperation?
-- Advice for business leaders
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Read the full transcript: https://www.cxotalk.com/episode/how-manage-data-analytics-teams
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Sol Rashidi currently holds 7 patents, with 21 filed in the Data & Analytics space and is a keynote speaker at sev…
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Jun 7, 2021
Zoom CEO Eric S. Yuan: How to Manage Customer Experience?
How does the CEO of Zoom, Eric S. Yuan, manage the company's massive growth while retaining a focus on customer experience and customer delight? In this episode, one of the most successful entrepreneurs in the world explains his customer experience strategy, the importance of meeting customer expectations, and the impact of organizational culture.
This episode includes a discussion of the following topics:
-- What does customer happiness mean for Zoom?
-- Why is company culture important?
-- How does company culture affect product development?
-- How fast has Zoom grown?
-- How to balance customer experience and business profitability?
-- How to overcome the difficulties in the remote working period?
-- How does Zoom encourage employee well-being?
-- How does Zoom balance profitability against innovation?
-- What is the post-pandemic future of work?
-- Advice to business leaders from Eric Yuan, Zoom CEO
Eric S. Yuan founded Zoom in 2011 to deliver happiness and bring teams together…
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Jun 4, 2021
What is a CFO? ServiceNow Chief Financial Officer Explains
How can modern Chief Financial Officers drive innovation and business transformation? The CFO of cloud computing enterprise software company, ServiceNow, Gina Mastantuono, explains CFO transformation, including how she collaborates with other business leaders such as the company’s Chief Information Officer.
Aside from discussing Chief Financial Officer responsibilities, the conversation includes:
-- What does a Chief Financial Officer do?
-- What is the CFO leadership role?
-- Why is the CFO / CIO relationship important?
-- Why is the CFO the Chief Transformation Officer?
-- Cross-team collaboration and the CFO
-- Balancing short-term needs vs. long-term investment
-- Talent management, human resources, and the CFO
-- Advice to Chief Information Officers
-- Women in technology and business
-- Advice for women on joining boards of directors
At ServiceNow, Gina Mastantuono is developing and leading world-class teams focused on driving customer success. As Chief Financial Officer, her…
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May 31, 2021
Former Best Buy CEO: Purpose-Driven Business Transformation
#BusinessTransformation #DigitalTransformation
How can a large organization apply purpose-driven principles to create meaningful business transformation? The former CEO of Best Buy, Hubert Joly, explains purpose-driven, digital business transformation by presenting the Best Buy company strategy he created.
The discussion includes these topics:
-- About Hubert Joly's book: The Heart of Business
-- Why did Best Buy have trouble in 2012?
-- Driving efficiency with respect for people
-- What is purpose-driven transformation?
-- Efficiency vs. cultural transformation
-- Importance of customer experience at Best Buy
-- Customer experience and corporate culture
-- How do you balance staff and management?
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Watch the video and read the complete transcript:
https://www.cxotalk.com/episode/former-best-buy-ceo-purpose-driven-business-transformation
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Hubert Joly is the author of T…
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May 24, 2021
Chief Information Officer: Enterprise AI and the CIO
How should Chief Information Officers manage AI in the enterprise, and what challenges may arise? Every CIO must consider these questions from both enterprise technology and business leadership perspectives.
Author and AI investor Ash Fontana explains the CIO role and CIO responsibilities when developing organizational capabilities for AI, which he calls the AI-first company.
The conversation covers these essential topics:
-- What are the CIO’s first steps to adopting enterprise AI?
-- How should CIOs start with enterprise AI?
-- How much technical knowledge about machine learning models should business leaders possess?
-- What are “data learning effects”?
-- What is Lean AI?
-- Should the CIO or CTO be responsible for investments in AI?
-- Culture change and AI adoption
-- Enterprise AI investment and financial return
-- How to overcome obstacles to AI adoption in the enterprise?
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Read the full transcript and watch other videos: https://www.cxotalk.com/episode/chief-infor…
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May 8, 2021
What is Digital Identity?
#ChiefInformationOfficer #CIO #DigitalIdentity
Every Chief Information Officer (CIO) should understand digital identity and why is it important. A world expert on this topic, Eric Haller, the Executive Vice President and Group Head of Experian DataLabs, explains and shares his advice.
The conversation covers these topics:
-- What is digital identity?
-- How do you establish digital identity?
-- How to improve digital identity?
-- How can we protect against AI-generated deep fakes?
-- What is the intersection of digital identity and GPT-3?
-- Blockchain and digital identity
-- Societal implications of digital identity
-- Advice to businesses and policymakers on digital identity
Check out our website: https://www.cxotalk.com/episode/what-digital-identity-why-it-matters
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Experian DataLabs is the research and development organization within Experian. It was established in 2011 to drive the creation of new products and services fr…
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Apr 25, 2021
The CIO Role: Tech Trends and Investment Planning
Every Chief Information Officer (CIO) must think about enterprise technology trends and tech investment planning for innovation. To provide guidance for CIO strategy and the CIO role, quantitative futurist Amy Webb, Founder and CEO, of the Future Today Institute, explains her report, 2021 Tech Trends and what it means for CIOs.
In this conversation you will learn about these topics:
-- How can the 2021 Tech Trends report help Chief Information Officers (CIOs)?
-- What critical technologies should Chief Information Officers pay attention to?
-- How should CIOs navigate technology planning choices?
-- Culture change and technology innovation
-- Building a culture of innovation
-- Amy Webb on cryptocurrencies
-- Advice for Chief Information Officers
Read the full transcript: https://www.cxotalk.com/episode/cio-role-tech-trends-investment-planning
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Amy Webb pioneered a data-driven, technology-led foresight methodo…
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Apr 22, 2021
Telecom Industry: Product Development at Verizon
How does a huge telecom organization with $132 billion in revenue manage product development for the enterprise and consumer markets? Verizon's Chief Product Development Officer, Nicki Palmer, explains and also dives into what's happening with 5G. She describes Verizon’s product design process, talks about Verizon’s 5G Labs, and explains how digital transformation shapes customer experience.
This conversation covers these topics:
-- What is product development in telecommunications?
-- Balancing product innovation with legacy product development
-- Digital transformation and customer experience management
-- About the Verizon 5G labs
-- How to drive product innovation in a remote work environment
-- 5G and modern telecom applications
-- Team diversity and women in technology
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Read the full transcript: https://www.cxotalk.com/episode/telecom-industry-product-development-verizon
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As Verizon's Chief Produ…
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Apr 21, 2021
Supply Chain Innovation, Transformation, and Sustainability
How can leaders enable business growth, innovation, and resilience through supply chain management (SCM) and digital transformation? And, how does sustainability affect supply chains? To answer these questions, we spoke with Jon Chorley, Chief Sustainability Officer and Group Vice President of Oracle, and Tony Nash, CEO & Founder of Complete Intelligence.
The conversation includes these topics:
-- About Jon Chorley (Oracle) and Tony Nash (Complete Intelligence)
-- How did supply chains function during the disruptions of 2020?
-- Challenges associated with overseas manufacturing operations
-- Digital transformation and sustainability in supply chain
-- Advice on supply chain transformation for business leaders
Read the complete transcript: https://www.cxotalk.com/video/supply-chain-innovation-transformation-sustainability
Jon Chorley is group vice president of product strategy for Oracle's supply chain management (SCM) applications and leads the team responsible for driving the busin…
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Apr 20, 2021
Collaboration and the Future of Work for IT Decision Makers (with Slack)
CXOTalk Publisher Michael Krigsman moderated a panel on collaboration and how the pandemic has changed work.
Watch the complete video over on LinkedIn: https://www.linkedin.com/video/live/urn:li:ugcPost:6785969033406767105/
(This episode was sponsored by Slack)
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Apr 19, 2021
Enterprise Technology Trends 2021: CIO Role and Strategy
What are the enterprise technology trends that Chief Information Officers should consider in 2021? Paul Daugherty, Accenture's Group Chief Executive for Technology and Chief Technology Officer, explains the key issues and tech trends to which CIOs must pay attention.
The conversation covers these topics:
-- Enterprise Technology Trends 2021: CIO Role and Strategy
-- What are the most important tech trends of 2021?
-- How has technology procurement changed?
-- How has the CIO role evolved?
-- Talent management, leadership, and the CIO
-- Diversity, inclusion, and equality: The power of diverse teams in technology
-- How can you become a CIO?
-- Customer experience and the CIO role
-- Enterprise architecture and the CIO
-- What is the future of work?
-- "Cloud and AI will be the two most transformative technologies of the next decade."
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Read the complete transcript: https://www.cxotalk.com/episode/enterprise-technology-trends-2021-cio-role-strategy
Subscribe to the CXOTalk newsle…
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Apr 6, 2021
KeyBank CIO: How to Create a Data Strategy?
Digital transformation relies on data from across the organization, ranging from operations to customer service, financials, and employee well-being. In this conversation, we learn how KeyBank's Chief Information Officer, Amy G. Brady, uses data in daily operations and to drive digital transformation.
Amy's mandate as CIO overs the company's technology, operations, and services organizations. She oversees all of KeyBank's shared services for technology, operations, data, servicing, cyber and physical security, and procurement. Amy is a member of the Board of Directors of DuPont, where she serves on the Audit and Environment, Health, Safety, and Sustainability Committees. She is also on the Board of the Federal Reserve Bank of Cleveland.
In this conversation, we discuss the following topics:
-- About KeyBank and data strategy in banking
-- Modernizing finance and data integration
-- Extensive CIO Role at KeyBank
-- Qualifications for KeyBank business partners
-- Digital transformatio…
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Apr 5, 2021
Zoho CEO: Corporate Social Responsibility and ‘Spiritual Capitalism’
Zoho co-founder and CEO, Sridhar Vembu, has developed a clear sense of ethics that guide social impact and corporate responsibility at Zoho. His perspective informs the products, culture, and philanthropy activities of this extraordinarily successful enterprise software company.
During this in-depth conversation, Sridhar Vembu explains how he runs Zoho and the social impact of “spiritual capitalism” and sustainability.
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Read the full transcript: https://www.cxotalk.com/episode/zoho-ceo-corporate-social-responsibility-spiritual-capitalism
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Read the transcript and watch the video to learn about these topics:
-- What is spiritual capitalism?
-- Corporate social responsibility (CSR) at Zoho and sustainable development
-- Balancing cost vs. profit in charitable donations and philanthropy
-- Zoho CEO: "We are not ruthlessly metrics-driven."
-- Ecosystem implications for Zoho software partners
-- Sustainability and lo…
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Mar 31, 2021
Supply Chain Transformation and Innovation
The digital transformation of supply chains has accelerated as customer expectations have evolved over the last year. What are the characteristics of a robust supply chain and what does sustainability in supply chain mean?
To answer these we spoke with Allan Dow, President & CEO of Logility. Dow has more than 30 years of experience in strategic planning, sales development and implementation services, and product innovation to streamline, accelerate and optimize supply chain and retail planning enterprises.
The conversation covers these topics:
About Logility and supply chain transformation
Supply chain planning and customer expectations
Digital transformation in supply chain
Using digital twins to create resilient supply chains
Robust supply chains and sustainability
Advice on supply chain transformation and innovation
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Mar 29, 2021
Digital Transformation at a Major Insurance Company
How does a major Swiss insurance drive digital transformation by focusing on company culture, new business models, and moving to the cloud? We speak with the Chief Technology Officer of Baloise Group AG, Dr. Alexander Bockelmann, to learn more.
In this conversation, you will learn about:
-- Transformation and the digital strategy roadmap at the Baloise Group
-- Employee experience and customer experience in digital transformation
-- Digital transformation and culture change management
-- How to link technology and business goals?
-- Overcoming digital transformation challenges
-- Building an open innovation ecosystem with customers and partners
-- Customer satisfaction beyond traditional financial services
-- Cloud strategy and digital transformation
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Read the full transcript: https://www.cxotalk.com/episode/digital-transformation-major-insurance-company
Dr. Alexander Bockelmann is Chief Technology Officer and member of…
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Mar 22, 2021
CMO Strategy: Back to Work in 2021
As business evolves in 2021, what are the implications for marketers and how should they plan strategy and make investment decisions? We speak with Bill Wohl, a top marketing and communications leader, about core topics of concern to Chief Marketing Officers in 2021.
This conversation covers a broad range of topics, including:
-- 2021 marketing strategy: key trends and changes
-- What is the role of empathy in marketing?
-- "Customer experience is the new brand loyalty"
-- How does consumer behavior affect marketing strategy?
-- Cross-functional alignment between marketing, sales, and finance
-- Authenticity, branding, and marketing
Read the complete transcript: https://www.cxotalk.com/episode/cmo-strategy-back-work-2021
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Bill Wohl is a highly regarded communications and marketing executive, who is globally recognized for leadership in crisis communications. His consultancy helps companies with crisis communications; rep…
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Mar 10, 2021
Digital Technology, Trust, and Social Impact
What is the role of government policy in protecting society and democracy from threats arising from misinformation? Two leading experts and members of the UK Parliament, House of Lords, help us understand their report Digital Technology and the Resurrection of Trust.
In this video, you will learn about:
-- The House of Lords report on trust, technology, and democracy
-- Key issues covered by the House of Lords report
-- Impact of social media platforms on society
-- Balancing social media platforms rights against the “duty of care”
-- How to handle the cross-border issues with technology governance?
-- Should governments regulate social media?
-- Political messages and digital literacy
-- Balancing freedom of speech on social media and cyberwarfare
-- Advice for policymakers and business people
-- Importance of digital education
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Read the full transcript: https://www.cxotalk.com/episode/digital-technology-trust-social-impact
Be sure to subscribe to the CXOTalk newslett…
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Mar 2, 2021
How to Create GREAT Customer Experience?
For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences.
In this video, you will learn about these topics:
-- Customer experience at Oracle
-- What is customer experience (CX)?
-- How you can create excellent customer experiences
-- Technology and personalization to enable customer experience
-- Future of customer experience: Machine learning and AI
About Nate Skinner: For over 20 years, Nate has been building, executing, and leading marketing & sales programs for B2B technology companies, including Oracle, Salesforce, Amazon Web Services, Campaign Monitor, Embarcadero Technologies, and Borland Software.
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Feb 25, 2021
Chief Information Officer (CIO) Role 2021: Opportunities and Challenges
How should Chief Information Officers allocate time, resources, budget, and planning for 2021? One of the most world's most prominent CIO influencers shares his advice.
In this discussion, we explore the following topics:
-- What is a Chief Information Officer (CIO)?
-- Characteristics of innovative CIOs
-- What challenges do CIOs face?
-- Organizational politics and the CIO
-- CIO investment and innovation
-- Future of the CIO role in 2021 and beyond
Peter High is an expert in business and information technology strategy and a trusted advisor to a wide array of business and tech executives ranging across Fortune 500 companies in various industries.
He is author of the upcoming book Getting to Nimble: How to Transform Your Company Into a Digital Leader, which will be released in March. Featuring insights from executives at Capital One, Domino's Pizza, The Washington Post, FedEx and other leading firms, the book offers a framework and best practices companies can use to transform the…
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Feb 17, 2021
Digital Supply Chain and Innovation at Unilever
Supply chain management (SCM) is a competitive differentiator at Unilever. The Unilever supply chain extends beyond the manufacturing process into the core of digital transformation using artificial intelligence to manage supply chain risks and ensure the company can meet customer demand.
To learn more, we spoke with Wendy Herrick, Unilever's head of Digital Supply Chain. Wendy has 25+ years in Unilever and has held leadership roles across both Finance and Supply Chain. She started her career with Unilever in Bristol, England, and has worked in numerous countries across Europe, Asia, and the Americas.
In this conversation, we discuss the following:
-- Global supply chain management at Unilever
-- Supply chain and digital transformation
-- Cognitive automation, Aera Technology, and supply chain resilience
-- Supply chain innovation and digital transformation strategy
-- SCM and machine learning
-- How Unilever manages potential supply chain disruptions
In 2015, Wendy was appointed t…
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Feb 15, 2021
Marketing Strategy 2021 with Mastercard Chief Marketing Officer (CMO)
This video is about marketing strategy for 2021. How can modern marketers adopt the latest digital technologies while keeping the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard, Raja Rajamannar, explains marketing disruption and offers a CMO playbook for 2021.
During this conversation, we discuss how to allocate budget priorities, the challenge of becoming a marketing leader, strategic marketing, and the nature of tactical marketing in 2021. We go beyond demand generation strategies into the core of brand strategy that aligns with the organization's business goals.
Learn about these topics:
-- Disruptive marketing tactics and strategy for 2021
-- How can marketers develop the skills to create brand equity and brand value in 2021?
-- The changing role of the CMO and the modern CIO role
-- Empathy and customer experience
-- Strategic brand management and brand building in 2021
-- Loyalty and trust in the fifth paradigm of marketing
-- Data breaches and co…
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Feb 14, 2021
Team Collaboration for Product Design and Manufacturing Efficiency
Team collaboration is essential for product designers to create beautiful objects while working within the technical and financial constraints of manufacturing. We speak with an award-winning designer and a manufacturing veteran to learn about the product design process and digital transformation in manufacturing.
In this conversation, we discuss the following topics:
-- Integrating great product design and the manufacturing process
-- Mass customization and the product development life cycle
-- Team collaboration and the product engineering design process
-- Design innovation and mass customization
-- Culture change and the change management process
-- Advice for product designers and manufacturing engineers
Theo Richardson is a designer and entrepreneur based in Brooklyn. He is best known as a founding partner and Director of Development at Rich Brilliant Willing - RBW. Jon Hirschtick, a technology pioneer and entrepreneur, and is now the president of PTC’s Software-as-a-Service…
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Feb 11, 2021
House of Lords: AI Public Policy, Social Impact, and Governance
What are the social, political, and government policy aspects of artificial intelligence? To learn more, we speak with Lord Tim Clement-Jones, Chairman of the House of Lords Select Committee on AI and advisor to the Council of Europe AI Committee.
In this conversation, we discuss:
-- What are the unique characteristics of artificial intelligence?
-- Algorithmic decision-making and risks
-- Trust and confidence in AI policy
-- Decision-making about AI policy and governance
-- How to balance competing interests in AI policy
-- Digital ethics: The House of Lords AI Report
-- Impact of AI on society and employment
Read the full transcript and watch more videos: https://www.cxotalk.com/episode/house-lords-member-talks-ai-ethics-social-impact-governance
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If you like this podcast, please leave a positive review. Thank you!
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Jan 29, 2021
CIO Advisory: Chief Information Officer Strategy and Agenda Planning for 2021
How should Chief Information Officers prioritize strategy, planning, and investment strategy for the year 2021? And where do CIO responsibilities and CIO priorities intersect with customer experience and corporate culture?
In this episode of CXOTalk, two seasoned CIOs offer practical tips and advice to guide CIO decision-making in 2021. We discuss these topics:
-- CIO strategy and role in 2021
-- Customer experience and the CIO agenda
-- Corporate culture and the CIO
-- Work from home and end-point security
-- CIO investment planning and technical debt
-- Technology planning for 2021
-- CIO opportunities and challenges for 2021
Cynthia Stoddard is the Chief Information Officer of Adobe, where she oversees Adobe’s global Information Technology & Cloud Operations teams.
Jay Ferro is CIO of ERT, a global data and technology company that minimizes risk and uncertainty in clinical trials. Previously, he was the Chief Information Officer for Quikrete, the largest manufacturer of package…
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Jan 25, 2021
CIO Strategy and IT Investment Planning in 2021
Chief Information Officers and information technology management must prepare their investment strategies for 2021. In this episode of CXOTalk, Bill Briggs, Global Chief Technology Officer of Deloitte, presents CIO challenges and opportunities.
The conversation is based on the Deloitte Tech Trends 2021 report, which discusses IT planning and governance from both business and technology perspectives.
We discuss these topics:
-- IT investment categories and Tech Trends 2021
-- Planning for information technology investments
-- CIO investment priorities
-- Advice on the CIO agenda
-- CIO goals and innovation
-- CIO investment and future of the CIO 2021
-- CIO planning in talent, people, culture, and diversity
-- Customer experience and the CIO role
-- CIO priorities and challenges in 2021
Read the full transcript: and watch more CXOTalk shows:
https://www.cxotalk.com/episode/cio-strategy-it-investment-planning-2021
Bill Briggs is the global Chief Technology Officer for Deloitte Consul…
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Jan 18, 2021
Media Training: Save Your Career with a Crisis Communication Plan
Using communications to manage a crisis and protect your reputation is central to media training. Companies face reputational risks every day, but few are ready to respond appropriately when a crisis hits. In this episode of CXOTalk, the former Chief Communications Officer of United Rentals explains how to prevent PR nightmares with many crisis communication examples.
Read the full transcript and watch more interviews: https://www.cxotalk.com/episode/media-training-crisis-communication-plan-can-save-your-career
In this episode, we discuss:
-- Which events are truly a crisis rather than just a PR nightmare?
-- First steps for crisis communication management
-- Are data breaches a crisis?
-- Is newsjacking ethical?
-- Crisis communication and social justice
-- Crisis communication strategies and corporate PR
-- Reputation crisis management and corporate risk management
-- The crisis management team
-- Honesty in strategic messaging and crisis communications
-- Role of media interviews…
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Dec 25, 2020
What is a Digital Twin?
Digital twins are a key piece of the digital transformation puzzle. Digital twins create an accurate virtual replica of physical objects, assets, and systems to boost productivity, streamline operations and increase profits.
In this episode, GE Digital’s Chief Technology Officer, Colin Parris, explains how these virtual models can accelerate digital transformation.
In this episode you will learn:
-- Digital twins have three technology dimensions
-- Digital twins are virtual representations of physical assets
-- Digital twins offer three benefits
-- Digital twins rely on big data, sparse data, and physics models
-- Digital twins can improve customer experience
-- Culture changes required with digital transformation and digital twins
Read the full transcript: https://www.cxotalk.com/episode/what-digital-twin-why-it-important
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Dec 17, 2020
Girls in Tech: How to Create Gender Equality?
With gender equality still an issue in workplaces worldwide, how can we create diversity and inclusion programs to empower women? Common solutions include formal mentoring, education for employees about diversity, and training on unconscious bias. Recently, women-led initiatives have promoted diversity in the workplace, following research that shows equality is good for business.
Companies must learn how to create an intentional culture for gender inclusion, moving beyond the idea that a few prominent female role models are enough to create gender equality in a male-dominated industry.
Read the full transcript: https://www.cxotalk.com/episode/girls-tech-how-create-gender-diversity
To learn more, we speak with two leaders trying to solve this important problem. In this conversation, we discuss:
-- About Adriana Gascoigne (Girls in Tech) and Sastry Durvasula (McKinsey & Company)
-- Gender diversity, equality, and inclusion
-- Importance of diversity in the workplace
-- Impact of re…
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Dec 11, 2020
Former Australian Prime Minister Talks Disruptive Innovation and Social Impact
Disruptive innovations in technology have created profound social impacts that affect virtually every facet of society from politics to the distribution of wealth and economic opportunity.
In this episode, Malcolm Turnbull and two other prominent guests discuss social responsibility, economic turmoil, technology disruption, misinformation, and the future of remote work.
The conversation includes these topics:
-- Social impact of disruptive innovation
-- Political divisions in society
-- Misinformation and disinformation
-- The role of technology in creating economic divisions
-- Do technology companies drive social division?
-- Advice to policymakers and business leaders
Read the full transcript: https://www.cxotalk.com/episode/former-australian-prime-minister-talks-disruptive-innovation-social-impact
Malcolm Turnbull was the 29th Prime Minister of Australia from 2015 to 2018. He enjoyed successful careers as a lawyer, investment banker and journalist prior to entering politics. He…
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Dec 11, 2020
CIO Strategy 2021: Customer Experience is Vital
Customer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice.
In this conversation, we discuss:
-- Role of the CIO in customer experience
-- Top priorities for Chief Information Officers in 2021
-- EQ and Emotional intelligence for the modern CIO
-- How to hire a great CIO?
-- How to improve customer and employee experience?
-- CIO metrics and executive compensation
Read the full transcript: https://www.cxotalk.com/episode/practical-cio-customer-experience-chief-information-officer
Jay Ferro is the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Previously, he served as CIO for several a number of other companies including Earthlink, the American Cancer Society and AIG.
Tim Crawford is ranked as on…
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Dec 5, 2020
Workday: CFO / CIO Partnership for Business Agility
Successful relationships between Chief Financial Officers and Chief Information Officers can drive business transformation, innovation, and agility. To learn more, we spoke with the CIO and CFO of cloud computing leader, Workday, to explore their relationship and role.
Robynne Sisco is President and Chief Financial Officer (CFO) at Workday and oversees the company’s finance, investor relations, legal, and procurement organizations.
Sheri Rhodes is Workday’s Chief Information Officer (CIO), where she oversees the company’s global information technology organization, with responsibility for the internal deployment of Workday products.
The discussion includes these topics:
-- CIO / CFO collaboration
-- Aligning CFO activities with business processes and requirements
-- Business agility and the CIO
-- Financial planning and business agility
-- CIO and IT alignment with business needs
-- Challenges to iterative and dynamic financial planning
-- CFO / CIO partnership for innovation…
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Nov 27, 2020
Digital Transformation and Servitization at Rolls-Royce
Servitization is an essential part of digital transformation for jet engine manufacturer Rolls-Royce. The company’s servitization journey has improved customer experience and satisfaction while enabling a business model based on data, analytics, and a digital platform.
To learn more about the Rolls-Royce service strategy, we spoke with Russell Masters, Vice President of Digital Services. Among the important topics that he covers are the evolution of field service in aviation, safety and security, and the Rolls-Royce transformation program called Blue Data Thread,
In this conversation, we discuss:
-- About Rolls-Royce: digital transformation and jet engines
-- Digital platform for Rolls-Royce field service and servitization
-- Rolls-Royce: "IFS is a fantastic company"
-- Servitization at Rolls-Royce relies on data
-- Impact of digital transformation on customer experience at Rolls-Royce
-- Servitization advice at Rolls-Royce
Read the complete transcript: https://www.cxotalk.com/vid…
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Nov 24, 2020
Digital Health 2021: Platforms, Data, and AI
Digital health means AI and machine learning based on platforms that aggregate patient data. This healthcare transformation raises challenging issues such as ethics in healthcare, transparency in AI algorithms, and equality of access to healthcare. We speak with Dr. John Halamka, President of the Mayo Clinic Platform, and Dr. Daniel Kraft, one of the most influential speakers in healthcare.
Read the complete transcript: https://www.cxotalk.com/episode/digital-health-2021-platforms-data-ai
The video covers these important topics:
-- Digital Health 2021: Platforms, Data, and AI
-- About Dr. John Halamka and Dr. Daniel Kraft
-- Data platforms in healthcare and clinical medicine
-- Health data analytics and the Mayo Clinic Platform
-- Digital healthcare and clinical workflows
-- Digital medicine and the healthcare ecosystem
-- Digital transformation in the healthcare industry and equal access to care
-- Healthcare platforms and patient experience
-- Cybersecurity and healthcare data
-- M…
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Nov 19, 2020
Social Impact, Corporate Social Responsibility and Sustainability with Zoho CEO Sridhar Vembu
Social impact and corporate social responsibility are central to the mission and activities of Sridhar Vembu, the CEO and co-founder of enterprise software vendor Zoho, maker of products such as Zoho CRM.
Read the full transcript: https://www.cxotalk.com/episode/social-impact-zoho-ceo-corporate-responsibility
In this wide-ranging interview, we speak with Sridhar Vembu about combining economic growth, developing human resources and talent in local communities, and making a positive impact.
In this video, you will learn about:
-- About Zoho Corporation and CEO Sridhar Vembu
-- Ethics and social responsibility: Building a distributed talent pool
-- Sustainable connections to local communities
-- Cultivating talent with Zoho University
-- Combining profit and positive impact
-- Nurturing local talent
-- Social impact and corporate culture
-- Corporate social responsibility examples
-- Sustainability and personal consumption
-- Ethical considerations of money
-- Credential-signaling vs.…
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Nov 11, 2020
CIO Strategy 2021 Transformation Agenda with Commvault CEO Sanjay Mirchandani
The CIO role offers unprecedented opportunities for Chief Information Officers who understand how information technology can support core innovation agendas in the enterprise. To learn more, we speak with Sanjay Mirchandani, CEO of storage management supplier Commvault.
Among the important topics that Sanjay covers are:
-- How does data increase business agility?
-- Digital transformation and cloud computing strategy
-- Business continuity and recovery strategies: the modern strategic advantage
-- How cloud enables business resiliency
-- Cloud adoption and migration strategy
-- Power of the Chief Information Officer role
-- Understanding CIO priorities
-- Advice on the transformational CIO role and the CIO agenda
Read the complete transcript: https://www.cxotalk.com/video/commmvault-ceo-chief-information-officer-cio-strategy-agenda-2021
Sanjay Mirchandani is a customer-driven CEO determined to deliver Commvault solutions that impact the business and lives of our customers. Sanjay j…
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Nov 8, 2020
CIO Strategy and Priorities 2021 (CXOTalk #676)
The Chief Information Officer role is central to business process transformation and corporate innovation. In this episode of CXOTalk (#676), we talk with two prominent CIOs about the CIO role in 2021. The conversation goes beyond cloud computing strategy and digital transformation into the CIO agenda and the most important CIO priorities for information technology today.
This conversation includes:
-- What is a transformational CIO?
-- Practical implications of the transformational CIO role
-- Business impact of transformational CIO strategy
-- Role of the CIO in marketing strategy
-- CIO transformation beyond cloud migration strategy
-- Balancing innovation and maintenance in information technology
-- Cybersecurity and the CIO role
-- Customer experience and the CIO role
-- Culture change and the transformational CIO
-- Advice for Chief Information Officers
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Nov 1, 2020
Brand Building and Customer Experience with Former CEO of Dunkin' Donuts
According to Robert Rosenberg, former CEO of Dunkin’ Donuts, brand building strategy and creating brand loyalty relies on great customer experience and listening carefully to the market and target audience:
“I don't think you can create a brand without creating a great customer experience. The brand represents something to the customer that reflects what they want, their experience, and connection with the brand.”
Read the full transcript: https://www.cxotalk.com/episode/customer-loyalty-brand-development-dunkin-donuts-ceo
In this conversation, you will hear about these topics:
-- Customer experience and brand awareness
-- Measurement and metrics for building brand awareness
-- Listening to the customer
-- Market testing based on consumer data
-- Brand development process at scale
-- Digital transformation at Domino’s Pizza
Robert M. Rosenberg served as chief executive officer of Dunkin’ Donuts and Baskin Robbins from 1963 until his retirement in 1998. Under the leadersh…
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Oct 22, 2020
CIO Strategy 2021 with CIO of Tata Consultancy Services (TCS)
What are the top Chief Information Officer strategies and priorities for 2021? The CIO of Tata Consultancy Services (TCS), a company with 448,000 employees, shares his CIO agenda and business goals.
Thank you to Productiv for making CXOTalk possible: https://www.productiv.com
TCS is a leading global IT services, consulting and business solutions with US $22 billion in revenue and more than 448,000+ consultants in 46 countries. In his current role as CIO, Abhijit Mazumder is responsible for Strategy &Technology operations of TCS Corporate IT and driving successful digital transformation on pillars of Agile, Cloud, Automation, ML & AI.
Read the full transcript: https://www.cxotalk.com/episode/cio-strategy-2021
In this conversation, you will learn about:
-- Strategic CIO imperatives for 2021
-- The global health crisis
-- Business process transformation decisions
-- Lessons for managing disruption and change
-- How to build business resiliency
-- Productivity vs. efficiency
-- The fu…
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Oct 19, 2020
Customer Experience at Comcast
During this period of rapid change, how does cable and media giant, Comcast, weave customer and employee experience into the fabric of business processes and operations? To learn more, we speak with Tom Karinshak, the Executive Vice President and Chief Customer Experience Officer for Comcast Cable.
Read the full transcript: https://www.cxotalk.com/episode/customer-experience-transformation-comcast
Tom oversees all of the company’s customer experience operations, including Comcast’s Net Promoter System (NPS) functions, to ensure the company delivers a simple, consistent, and excellent customer service and customer care. As part of his role, he leads all call center operations including phone, chat, and social media agents, focused
In this episode, we discuss:
-- Impact of the global health crisis on Comcast
-- Work from home demand on Comcast
-- Measuring customer satisfaction with NPS (Net Promoter Score)
-- How to improve the employee experience
-- Transforming technical suppo…
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Oct 9, 2020
CIO Business Model: Resilience and Transformation Strategy
The CIO of Logitech explains how he approaches issues such as:
Business resilience
Digital transformation
eCommerce strategy
Digital business and the IT operating model
Customer experience
Enabling remote work through virtual collaboration
Thank you to Productiv for making CXOTalk possible: https://www.productiv.com
Massimo Rapparini is Chief Information Officer at Logitech. Massimo leads the global IT function and is charged with implementing a technology strategy targeted at the company’s growth opportunities through Digital Business, Employee Collaboration and Product Innovation using Cloud.
Read the entire transcript: https://www.cxotalk.com/episode/cio-business-model-strategy-resilience-transformation
In this conversation, you will learn how Logitech's CIO handles:
-- Managing change and the global crisis
-- Scaling remote work from home
-- Challenges of managing change
-- Rethinking the IT operating model
-- Business agility and resilience
-- Risk management and mitigation…
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Oct 1, 2020
Collaboration and the Future of Work with Dropbox COO Olivia Nottebohm
What is the future of work, collaboration, virtual teams, distributed workforces, and work from home? The Chief Operating Officer of Dropbox shares her views and offers practical advice for managing remote employees and building distributed teams. Thank you to Productiv for making CXOTalk possible. Visit https://www.productiv.com
Olivia Nottebohm serves as the Chief Operating Officer at Dropbox, where she oversees sales, customer experience, business development, marketing and communications, and the people team. Read the full transcript: https://www.cxotalk.com/episode/future-work-2021
Prior to joining Dropbox in 2020, Olivia spent six years with Google Cloud, where she was VP of SMB Sales and GTM Operations. In that role she led go-to-market efforts, driving revenue for a portfolio of business products that included G Suite. She helped build and scale Google Cloud’s business, overseeing a cross-functional operations team of sales, customer engineering, business development, opera…
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Sep 24, 2020
Chief Information Security Officer Strategies 2021
What are CISO strategies in 2020? We talk with Dr. Alissa Abdullah, Mastercard's deputy chief security officer, to learn more.
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/ciso-strategies
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Sep 17, 2020
Customer Experience with FTD CEO, Charlie Cole
How does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics at this iconic brand. Charlie also explains the customer service and supply chain implications of running an eCommerce website selling perishable products like flowers. Read the full transcript and watch the video: https://www.cxotalk.com/episode/customer-experience-ecommerce-digital-transformation-ftd The conversation discusses these topics: -- About FTD and the flower business -- Customer satisfaction and experience -- Challenges to creating customer success and loyalty -- Complexities of eCommerce -- CEO priorities -- Corporate culture and customer service -- Building customer loyalty and employee trust -- Using data in corporate operations
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Sep 3, 2020
CIO Strategy: What is IT Modernization?
How does an important US government agency modernize its operations, especially during a global crisis? Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO), explains his IT modernization strategy including cloud migration strategies and the CIO role.
In this podcast, we discuss:
IT modernization at the USPTO
IT modernization challenges in the federal government
Information technology procurement and IT agility
IT modernization and the cloud environment
Culture change and IT modernization
IT modernization and talent management
Using IT modernization to improve customer experience
RPA and IT modernization
Business transformation and IT modernization
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/cio-playbook-it-modernization
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Aug 30, 2020
Cloud Adoption and Infrastructure
As large organizations move to the cloud, what are key infrastructure issues facing Chief Information Officers and information technology organizations? To learn more, we speak with Clay Magouyrk, the Executive Vice President of Engineering for Oracle Cloud Infrastructure.
In this conversation, he discusses Oracle Cloud@Customer, the Oracle Autonomous Database, cloud regions, and the Oracle Cloud Platform.
Clay Magouyrk is responsible for engineering and technical operations for Oracle’s enterprise-focused infrastructure-as-as-service (IaaS) platform and focuses on service delivery for an expanding product portfolio including compute, storage, networking, edge, and containers. He leads a team of thousands of cloud engineers focused on supporting customers’ most mission-critical workloads via best-of-breed products and solutions.
Watch the video and read the full transcript.
https://www.cxotalk.com/video/cloud-adoption-infrastructure
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Aug 27, 2020
Digital Transformation: Innovation in Healthcare
What is the state of healthcare innovation in 2020? In the episode, we explore exponential medicine with Daniel Kraft, one of the world's foremost medical innovators.
Daniel Kraft is a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator and is serving as the Chair of the XPRIZE Pandemic Alliance Task Force.
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/digital-transformation-innovation-healthcare
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Aug 8, 2020
Experience Management and Customer Experience: SAP and WSJ
Phrases like customer experience (CX), experience management, and the experience economy point to the importance of placing customer satisfaction and delight as a reference point for business activities.
In light of this growing trend to increasing customer engagement, software giant SAP has partnered with Dow Jones, publisher of the Wall Street Journal, to create the Experience Report.
To gain a better understanding of customer experience and why it matters to business, we spoke with SAP’s Chief Marketing Officer, Alicia Tillman, together with the Chief Product and Technology Officer for Dow Jones, Ramin Beheshti.
Watch the video and read the full transcript.
https://www.cxotalk.com/video/experience-management-customer-experience-sap-wsj
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Aug 1, 2020
Business Ethics, Trust and Integrity with Rob Chesnut, Chief Ethics Officer, Airbnb
How can corporations conduct themselves ethically and with integrity? And what responsibilities do organizations have toward stakeholders and the larger community? We address these questions and many more on this important episode of CXOTalk, with Rob Chestnut, former Chief Ethics Officer of Airbnb.
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/corporate-ethics-integrity-social-responsibility
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Jul 28, 2020
Field Service Management and Servitization for Customer Experience
The CEO of ERP provider IFS explains how field service management (FSM) and helps companies meet the increasing expectations of demanding customers with higher revenue and customer satisfaction.
Watch the video and read the full transcript.
https://www.cxotalk.com/video/field-service-management-servitization
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Jul 15, 2020
Fomer Chairman and CEO of Honeywell: Evils of Short-termism
How can business leaders manage long-term objectives while achieving short-term results? The former Chairman and CEO of Honeywell, David M. Cote, explains how to fight the evils of short-termism, overcome business process failures, and be a great leader.
David’s book, Winning Now, Winning Later, describes the process and leadership challenges facing Honeywell when he joined the company and the changes he made to fix it.
Watch the video and read the full transcript.
https://www.cxotalk.com/episode/former-honeywell-ceo-business-strategy-leadership-skills
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Jul 2, 2020
Digital Media and Journalism in 2020 with Andy Serwer, Editor in Chief, Yahoo Finance
Digital media and journalism business models are evolving, changing as the news media shifts from broadcast journalism to digital content and new methods of distribution. Andy Serwer, a well-known journalist and Editor in Chief of Yahoo Finance explains.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/digital-media-journalism-2020
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Jun 29, 2020
Engineering and Product Design: The Future of Work
David Katzman focuses on reimagining how products are developed and deployed in the digital era. His expertise includes determining product market-fit and business strategy, as well as advising leaders on adopting new processes to build innovative products. He currently leads Customer Experience and Strategy for Onshape at PTC.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/engineering-product-design-future-work
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Jun 25, 2020
Autonomous Mobility and Transportantion Digital Transformation
The future of transportation and mobility is autonomous. In this episode, we explore value chains and digital transformation in the transportation industry with investor and author Evangelos Simoudis.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/transportation-transformation-autonomous-mobility-future-value-chains
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Jun 22, 2020
Manufacturing and Supply Chain Innovation (with Onshape)
The global health crisis has pushed manufacturing and global supply chain management (SCM) to the forefront of issues facing companies in 2020. To gain an understanding of supply chain resilience, we spoke with John McEleney, a world expert on this topic.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/manufacturing-supply-chain-innovation-2020
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Jun 17, 2020
CIO Playbook: IT Reponse at the Texas Rangers
The global health crisis forced organizations around the world to shift from office to remote work from home rapidly. Learn how the Texas Rangers baseball team managed this transformation overnight.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/cio-playbook-rapid-it-response
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Jun 15, 2020
Innovation and the Engineering Design Process with Onshape PTC
Product engineering and team collaboration are evolving as the global health crisis forces product designers to maintain the pace of innovation despite working remotely from home. The challenge of design innovation in engineering reflects the importance of cultural change across the entire product development lifecycle.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/innovation-engineering-design-process
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Jun 11, 2020
Oracle Cloud Innovation Hubs Drive Culture Change
Oracle has created a series of teams, called the Cloud Engineering and Innovation Hubs, to work closely with customers and help establish cloud culture at the large software vendor.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/oracle-cloud-innovation-hubs-drive-culture-change-customer-focus
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Jun 2, 2020
Data Science in Digital Transformation
How can data science help organizations drive effective digital transformation? A prominent data scientist explains weaknesses in many digital transformation efforts and what we can do about it.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/data-science-digital-transformation
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May 26, 2020
The Business Building Imperative During Times of Crisis (Leap by McKinsey)
Ralf Dreischmeier is the global leader of Leap by McKinsey and a leader of McKinsey Digital. With more than 25 years of experience in offering business- and technology-advisory support, he understands technology-enabled transformation and the development of businesses that thrive.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/business-building-imperative-current-crisis
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May 19, 2020
Transformational CIO Strategy and Operations
What are the elements of being a transformation CIO? Two prominent Chief Information Officers share their experience and advice.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/transformational-cio-strategy-operations
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May 5, 2020
JetBlue Chairman Teaches Entrepreneurial Leadership
What are the qualities of great entrepreneurial leaders? Stanford Professor and Chairman of JetBlue, Joel Peterson, shares lessons from his new book, titled Entrepreneurial Leadership: The Art of Launching New Ventures, Inspiring Others, and Running Stuff.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/entrepreneurial-leadership-stanford-professor-jetblue-chairman
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Apr 28, 2020
Smart Tires: Digital Transformation at Goodyear
Smart tires are a new frontier for the internet of things. On this exciting episode, learn about the future of tires as a sensor platform that enables safety, performance, and efficiency.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/smart-tires-digital-transformation-goodyear
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Apr 20, 2020
Cognitive Automation and AI in Business with Aera Technology and David Bray (CxOTalk)
Cognitive technologies such as artificial intelligence (AI) offers businesses an incredible opportunity to rethink traditional processes. Here's what you need to know.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/cognitive-automation-ai-business
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Apr 14, 2020
CIO Strategy for Disaster Reponse (CXOTalk #374)
What leadership lessons should a CIO adopt to manage a team during the COVID-19 Coronavirus pandemic? Jay Ferro, a well-known transformational CIO, shares his experience and advice.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/cio-strategy-leadership-during-covid-19-pandemic
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Apr 9, 2020
Oracle CX: The Experience Economy (CxOTalk)
Learn how to create great customer experiences that build loyalty and create a significant competitive advantage in the experience economy.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/customer-experience-experience-economy
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Apr 6, 2020
Siemens PLM and Hackrod with Mouse McCoy - CxOTalk
Hackrod has partnered with Siemens PLM to develop a new platform that eases barriers from bringing complex manufacturing ideas from concept to market.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/siemens-hackrod-collaborative-design-plm-web-30
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Apr 2, 2020
NetSuite ERP: Founder Evan Goldberg Talks Cloud ERP (CxOTalk)
Oracle NetSuite is a pioneer developing cloud ERP and financial management applications. Company founder Evan Goldberg shares lessons on ERP success.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/netsuite-founder-shares-cloud-erp-success-secrets
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Mar 30, 2020
Using Data Science for Crisis Management
Anthony Scriffignano has over 35 years experience in information technologies, Big-4 management consulting, and international business. Sciffignano leverages deep data expertise and global relationships to position Dun & Bradstreet with strategic customers, partners, and governments. Dr. David A. Bray has served in a variety of leadership roles in turbulent environments, including bioterrorism preparedness and response from 2000-2005, time on the ground in Afghanistan in 2009, serving as the non-partisan Executive Director for a bipartisan National Commission on R&D, and providing leadership as a non-partisan federal agency Senior Executive.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/using-data-science-crisis-management
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Mar 26, 2020
Workforce Development, Future of Work, AI, and Ethics with Emily He, Oracle HCM (CxOTalk)
In the ever-changing business landscape, how can a company's HR department use AI to navigate the future of work?
Read the full transcript and watch the video:
https://www.cxotalk.com/video/workforce-development-ai-future-work
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Mar 20, 2020
Formula E Racing: Data Analytics and AI (CxOTalk)
Formula E Racing, like its Formula 1 counterpart, relies on speed and strategy to win. Learn how one team crunches reams of data to beat the competition.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/data-analytic-tools-ai-winning-combination-formula-e-racing
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Mar 17, 2020
Future of Telecom 2020 - 5G, Edge Computing
What is the future of telecom in 2020, with its focus on 5G, the Internet of Things, and edge computing? The Chief Marketing Officer of AT&T Business, Mo Katibeh, shares an inside look at the telecom industry with industry analyst, Michael Krigsman.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/future-telecom-2020-5g-iot-edge-computing
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Mar 13, 2020
How to Become a Data-Driven Organization with Genpact CEO - CxOTalk
Turning your company into a data-driven enterprise means harnessing data science and predictive analytics to drive your business ahead of the competition.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/how-become-data-driven-enterprise
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Mar 10, 2020
CIO Strategy and the CFO Relationship
Recent research from Deloitte sheds light on the Chief Information Role and the relationship between IT and business stakeholders. The CTO / CIO of Deloitte presents the research and explains the implications.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/cio-strategy-planning-2020
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Mar 3, 2020
CFO Strategy - Mass Customization
Cimpress and Vistaprint are pioneers of mass customization. Michael Krigsman speaks with the Chief Financial Officer of Cimpress, Sean Quinn, to learn about mass customization from a CFO perspective.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/mass-customization-cfo-perspective
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Feb 27, 2020
Procurement Innovation with Coca-Cola FEMSA and SAP Ariba
The Chief Procurement Officer at Coca-Cola FEMSA, Jorge Torres Perez, explains his project on procurement management transformation and indirect spend with SAP Ariba.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/procurement-management-transformation-coca-cola-femsa
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Feb 18, 2020
Data and Intuition - Spreadsheet and Story - with Rishad Tobaccowala
Successful business leadership in the digital ago requires requires an understanding of people; data-driven decision-making is not sufficient. Top business leader Rishad Tobaccowala explains why.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/digital-leadership-beyond-data-driven-decision-making
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Feb 13, 2020
Experience Management (XM) and Customer Experience (CX) with Alicia Tillman, SAP (CxOTalk)
Customer experience and experience management are among the most important topics in business today. In this conversation, learn how being customer-centric can help your company win and keep loyal customers.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/experience-management-future-customer-experience
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Feb 10, 2020
Data Protection, Security and Privacy with Aaron Levie, CEO, Box
Data Protection and privacy have become burning issues for both consumers and enterprise buyers. The outspoken CEO of Box, Aaron Levie, offers advice to business leaders on how to manage data privacy, protection, and compliance.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/data-protection-privacy-ceo-view-aaron-levie
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Feb 6, 2020
CMO Playbook: Brand Building with Alicia Tillman, CMO, SAP (CxOTalk)
The key to building brand value lies in several factors including authenticity, a clear vision for the company's culture, and empathy for your customer.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/cmo-playbook-building-brand-value
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Jan 29, 2020
Drug Discovery and Development - Pharma and Data Science
Data science and AI are playing an increasingly important role healthcare, including the development of new drugs, therapies, and healthcare processes. Industry analyst, Michael Krigsman, speaks with a leader in data science for health care, Dr. Bülent Kiziltan, to learn more.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/data-science-pharma-drug-discovery
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Jan 16, 2020
Data Trends 2020 with Amy Webb and David Bray
The increasing role of data in business, government, society, and culture has created technology and policy challenges for leaders in business and government. This episode explores the issues and challenges of data in the year 2020.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/data-2020-trends-challenges
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Dec 25, 2019
Andrew Ng Explains AI Strategy for the Enterprise
Andrew Ng is one of the world's most prominent AI scientist's and educators. In this episode of CxOTalk, he shares practical advice for adopting AI in the enterprise.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/andrew-ng-explains-ai-strategy-business
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Dec 20, 2019
Customer Experience and Fan Engagement with SAP and WNBA
Customer experience is a crucial focus for innovative leaders in both business and professional sports. Cathy Engelbert, Commissioner of the Women’s NBA (WNBA) and Alicia Tillman, Chief Marketing Officer of SAP, offer advice on this topic.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/customer-experience-fan-engagement-sports-business
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Dec 17, 2019
Digital Health and Transformation with World Health Organization
The World Health Organization's CIO explains digital health, ecosystems and data. He offers advice for government policymakers and healthcare practitioners.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/digital-health-transformation-innovation-healthcare
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Dec 13, 2019
Brand Storytelling with Video
Digital storytelling with video has become an essential skill for business leaders and brands. In this episode, executive storyteller and industry analyst, Michael Krigsman, speaks with David Hoffman, a successful brand storyteller and documentary filmmaker to learn inside secrets on how to tell a compelling brand story with video.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/how-tell-authentic-brand-stories-video
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Dec 3, 2019
McKinsey: Leap Beyond Digital Transformation
Established organizations struggle with new, customer-centric business models for digital transformation and beyond. A McKinsey Senior Partner offers practical advice and explains the new Leap by McKinsey program.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/mckinsey-leap-beyond-digital-transformation
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Nov 28, 2019
Digital Transformation at Scale with PwC
PriceWaterhouseCooper is one of the largest professional services organizations in the world, with almost 300,000 employees and over $42 billion in revenue. PwC's Chief Digital Officer, Joe Atkinson, shares lessons, digital transformation examples at scale, and advice on change management strategy.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/pwc-digital-transformation-massive-scale
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Nov 26, 2019
Intelligent Robots for Manufacturing Automation
The fascinating world of robotics and autonomous systems in manufacturing is evolving rapidly. The CEO of Unibap, a leader in this field, join us together with Industry Analyst, Michael Krigsman, and guest co-host, Dr. David A. Bray.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/intelligent-robots-autonomous-manufacturing
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Nov 12, 2019
Collaboration at Scale with Sanjay Srivastava, CDO, Genpact
The Chief Digital Officer of professional services firm, Genpact, explains how the huge company uses collaboration to achieve high-performance results.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/professional-services-collaboration-future-work
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Nov 12, 2019
Cognitive Computing in the Enterprise
Cognitive automation and artificial intelligence are becoming core parts of the innovation strategy for many organizations. On this episode, we explore cognitive automation in the enterprise.
Read the full transcript and watch the video:
https://www.cxotalk.com/episode/cognitive-automation-enterprise
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Nov 6, 2019
Data and the Transformational CIO
A top-tier Chief Information Officer explains the transformational CIO role, cloud migration strategy, and the importance of communication.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/belkin-cio-managing-data-cloud-infrastructure
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Nov 5, 2019
How to Become a Transformational CIO with Tim Crawford and Isaac Sacolick
Becoming a transformational Chief Information Officer is the key to remaining relevant in business today. Two experts explain how CIOs must adapt to changing times.
Read the full transcript and watch the video:
https://www.cxotalk.com/video/cio-playbook-become-transformational-chief-information-officer
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Nov 1, 2019
Workday CEO, Aneel Bhusri: Machine Learning in Enterprise Software
How will machine learning and artificial intelligence affect enterprise software, including human capital management (HCM) and financial Management? The CEO of SaaS platform, Workday, shares his vision for the future.
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Oct 21, 2019
How to Get a Book Publishing Contract
How can you find a publisher to publish a business book? One of the top literary agents in New York City explains, on this episode of CxOTalk.
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Oct 11, 2019
Digital Natives Connected to Mobile Devices but Disconnected from Life
Many digital natives and Millennials relate to life through phones and devices, causing a range of social and economic problems for themselves and society. This episode of CxOTalk explores the issues with one of the world's foremost digital sociologists.
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Oct 3, 2019
Security in a Hyper-Connected World with Edna Conway, Cisco
Security in our hyper-connected and converged world means addressing physical, operational, infosec, behavioral, and privacy issues. A prominent CSO from Cisco Systems shares her advice for managing security.
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Sep 25, 2019
Digital Transformation and the Google Cloud
The link between digital transformation and technology is not always clear. We explore this topic with Marcus East from the Office of the CTO at Google.
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Sep 19, 2019
Brand Loyalty, Customer Experience, and Brand Intimacy
Brand loyalty and customer loyalty are foundations for any modern business. On this episode, we explore the concept of brand loyalty with Mario Natarelli, managing partner at branding agency MBLM and author of the book Brand Intimacy.
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Sep 14, 2019
Disinformation, Infosec, Cognitive Security, and Influence Manipulation
Fighting disinformation (and misinformation) attacks has become a crucial part of information security (Infosec). On this episode of CxOTalk, three experts explain how to disrupt these dangerous attacks.
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Aug 28, 2019
Fintech News - Stopping Payment Fraud (CxOTalk)
What is the future of payment and how does the payment processing industry fight fraud for traditional banking, fintech startups, and beyond? Join Industry Analyst, Michael Krigsman, and Guest Co-Host, Dr. David A. Bray, as we explore this topic with a senior executive from ACI Worldwide.
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Aug 19, 2019
Women in Business: Gender Equality and Career Development
A corporate leader and well-known author share valuable advice on career development for both women and men on this episode of CxOTalk with host Michael Krigsman.
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Aug 12, 2019
Retail and E-Commerce Transformation with TUMI and Samsonite (CxOTalk #350)
How do established brands like Samsonite and Tumi rethink their digital strategy for retail and e-commerce. Samsonite and TUMI executive, Charlie Cole, shares his strategy and plans on this exciting episode of CxOTalk.
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Aug 5, 2019
Revenue Generation and Customer Experience with LeanData
How can marketing and sales help improve the buyer experience? That's our topic on this episode of CxOTalk, with guest Karen Steele, the Chief Marketing Officer at LeanData.
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Jul 29, 2019
Detecting Disformation with Data with Brett Horvath and David Bray
Disinformation presents numerous challenges to business and society. We explore strategies for using data science to uncover patterns and reveal disinformation campaigns.
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Jul 24, 2019
Contact Centers and Customer Experience with Concentrix and Phil Fersht
Customer success, service, and support are crucial components of customer experience strategy. On this episode, Michael Krigsman explores the future of customer success and contact centers with two of the world's most qualified experts on professional services call center outsourcing.
The guests on this episode are Chris Caldwell, President of Concentrix Corporation, a multi-billion leader in the contact center industry and Phil Fersht, a world-renowned industry analyst and the founder of HFS Research.
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Jul 5, 2019
Blackmagic Design: Customer Experience and Industry Disruption in Video Production
Learn how the CEO of Blackmagic Design thinks about customer experience, innovation, and product design in both hardware and software.
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Jun 24, 2019
Customer Experience and Digital Transformation at the American Medical Association
Learn how the AMA is using digital transformation to increase AMA membership and drive influence on policy issues that are important to physicians.
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Jun 20, 2019
Vonage: Marketing Transformation and Brand Building with Rishi Dave, CMO
Rishi Dave, CMO of Vonage, explains how to transform marketing to and build a brand at scale. Learn about culture, agility, and leadership in marketing.
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May 27, 2019
Augmented Reality and IoT in the Enterprise with PTC
Augmented reality and the industrial internet of things (IoT) have the power to transform business and manufacturing. The CEO of a large, public company developing these technologies shares a glimpse into the future.
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May 21, 2019
Enterprise Customer Transformation with Guillermo Diaz, Cisco
Customer transformation means looking beyond technology into culture, talent, and information sharing. The former Chief Information Officer of Cisco Systems explains business transformation at scale.
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May 6, 2019
Customer Relationships for the Experience Economy
Our experience economy demands customer relationships based on the right business models and processes. Two Wharton School professors share their research on developing and keeping strong customer relationships.
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Apr 30, 2019
Zoho CEO, Sridhar Vembu on Building Enterprise Software
Zoho has become a recognizable alternative to companies such as Salesforce.com. Learn how Zoho's CEO built this enterprise software suite without venture capital funding.
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Apr 26, 2019
Future of Collaboration, Steven Goldbach, Deloitte, at Logitech
Find out what, Steven Goldbach, Chief Strategy Officer at Deloitte, has to say about his book, Detonate, and how it can be used by businesses to overhaul their thinking about digital transformation.
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Apr 23, 2019
Smart Cities, Ecosystems, and Financial Inclusion
Technology has the power to transform cities around the world. Mastercard explains how to improve the lives of citizens with smart cities and ecosystems.
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Apr 16, 2019
Mo Katibeh, CMO, AT&T Business - Digital Transformation, 5G, and Enterprise Communication
With 5G and the Internet of Things (IoT) about to explode in the enterprise, what does the future of communications hold for business? Learn more from Mo Katibeh, the President and Chief Marketing Officer of AT&T Business.
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Apr 8, 2019
The AI Challenge 2019: Amy Webb - The Big Nine
What should business people know about artificial intelligence and other emerging technology trends in 2019? Quantitative futurist and author, Amy Webb, shares her research with Michael Krigsman and CxOTalk.
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Apr 1, 2019
CIO: The Transformational Chief Information Officer
As the CIO role goes beyond transactions and even digital, what does it mean for the Chief Information Officer to be a transformational leader? Industry analyst, Michael Krigsman, explores this topic with innovative and outspoken CIO Jay Ferro.
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Mar 25, 2019
Customer Experience: A CMO Perspective
What is customer experience, why is it important, and how can we create it? A seasoned Chief Marketing Officer explains what you need to know and shares lessons from her experience.
Pernille Bruun-Jensen is the Chief Marketing Officer (CMO) of GoHealth Urgent Care, the national leader in patient-driven Retail Healthcare.
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Mar 20, 2019
Brand Building: Emotion in the Digital Transformation Era
How do you build a brand in this era of digital transformation? With myriad different experiences and interactions through B2B and countless customer touchpoints, it’s more important than ever to make an emotional connection. Carla Hendra, chief executive at Ogilvy Consulting explains.
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Mar 18, 2019
CMO Playbook: Marketing Strategies and Tactics
Although marketing theory is useful, the real comes in marketing tactics and execution. We talk with two seasoned CMOs to learn marketing strategy and tactics that deliver results.
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Mar 11, 2019
Vint Cerf Interview: Future of the Internet (with David Bray, People-Centered Internet)
The Internet is among the most profound achievements in human history. We talk with Vint Cerf, the co-inventor of TCP/IP, one of the foundational protocols on which the entire Internet relies and David Bray, an important thinker on policy and change agents.
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Mar 5, 2019
Siemens USA CEO on Digital Transformation
How does a company with $24 billion of revenue adapt, transform, and change? The CEO of Siemens USA shares her experience with the digital transformation of this very large organization. Barbara Humpton is CEO of Siemens USA, where she guides the company’s strategy and engagement in serving the company’s largest market in the world, with more than 50,000 employees and over $23 billion in revenues and $5 billion in annual exports.
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Feb 22, 2019
How to Write a Business Book with Josh Bernoff, Without Bullshit
Writing a business book is hard, from deciding on the topic to creating logic, story, and case studies. A best-selling author and ghost writer, Josh Bernoff, shares his advice on how to plan, write, and sell a business book.
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Feb 18, 2019
Chief Information Security Officer Role - Female CISOs on Women in Tech
Two top Chief Information Security Officers explore key topics on cyber-security. Industry Analyst, Michael Krigsman, speaks with two female experts (Tammy Moskites and Jo Stewart-Rattray) in this male-dominated field.
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Feb 13, 2019
Enterprise Social Media Strategy and Influencer Marketing with Evan Kirstel
Enterprise social media strategy and influencer marketing are crucial topics in digital marketing for 2019. Enterprise industry analyst talks with well-known enterprise social media strategist and influencer about these topics.
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Feb 11, 2019
Drug Discovery and AI with Alex Zhavoronkov, CEO, Insilico Medicine
Artificial intelligence offers the promise of better health, faster drug discovery and testing, to create improved medical outcomes for patients. We talk with a world expert on using AI in life sciences to discover and develop drugs faster and less expensively.
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Feb 4, 2019
Managing Teams for Data Science, Analytics, and AI
For senior leaders, managing data science is crucial to gain the most benefit from investments in AI and data analytics. Effective management involves people, culture, technology, and process. In this episode of CXOTalk, industry analyst, Michael Krigsman, interviews a top data scientist and business leader, who shares advice on how to create and manage a data science team.
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Jan 29, 2019
Powerful Storytelling and Communications for Business
Storytelling is a crucial skill for business. But, how can we create a story arc and narrative to our advantage? Well-known documentary filmmaker David Hoffman shares his knowledge on how to create powerful stories.
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Jan 21, 2019
Stuart McClure, CEO, Cylance - Cybersecurity Secrets (CxOTalk)
How do hackers think and what can you do to protect your organization? Author and CEO of Cylance, Stuart McClure, explains it all on this episode of CXOTalk.
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Jan 7, 2019
Futurist David Shrier, MIT Media Lab
The future of cybersecurity rests on AI and machine learning. A prominent futurist, author, and entrepreneur explains what you need to know. David Shrier is a globally recognized authority on digital identity and financial innovation. He is the founder and CEO of Distilled Analytics, a machine learning company derived from MIT research that is the world’s leader in Predictive Identity.
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Dec 25, 2018
Cybersecurity: CISO Secrets
Two top Chief Information Security Officers explore key topics on cyber-security. Industry Analyst, Michael Krigsman, speaks with two female experts in this male-dominated field.
Tammy Moskites is a Managing Director and Senior Security Executive at Accenture. She has 30 years of experience with expertise envisioning, building and leading security, technology and operational support organizations within many sectors. Jo Stewart-Rattray has over 25 years’ experience in the IT field some of which were spent as CIO in the Utilities space, and 18 in the Information Security arena.
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Dec 17, 2018
Customer Experience with Eric Yuan, CEO, Zoom
The CEO of Zoom Communications shares his imperative to create "customer happiness."
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Dec 13, 2018
Digital Transformation: User Experience and Design
What are the basic principles of user experience and how are they changing with digital transformation? Scott Belsky, executive vice president and chief product officer at Adobe, tells CXOTalk how the company keeps its creative tools simple and modernized at the same time, making them more accessible to more people.
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Dec 10, 2018
CIO Playbook: Customer Experience and Digital Transformation
How is the role of a CIO changing with digital transformation and customer experience? Massimo Rapparini, chief information officer at Logitech, tells CXOTalk how the company known for webcams, mice, keyboards, speakers and headsets has expanded into products for wireless music and eSports gamers, and his role in innovation.
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Dec 3, 2018
AI Ethics and the Future of Work
As artificial intelligence grows in importance, how should we address the impact of AI ethics on the future of work? This question has profound implications for organizations in the private sector and the government. Our guests on this episode are uniquely qualified to discuss this topic from multiple perspectives in business, health care, and public policy.
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Nov 22, 2018
Data Center Innovation and Customer Experience with Lenovo
Digital transformation in data centers: Kirk Skaugen, president of the Lenovo Data Center Group, tells CXOTalk how the brand, best known for PC, Motorola and IBM products, is shifting to a customer-centric data center business with a focus on innovation.
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Nov 19, 2018
The Change Maker's Playbook with Amy Radin
Innovation means converting the intention to change intention into action and outcomes. Despite the importance of change agents, however, many organizations struggle to develop the skills required to embrace change. This episode presents a Change Maker's Playbook with Amy Radin, author of this important book.
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Nov 14, 2018
AI: How Artificial Intelligence can Speak to Customers
How can artificial intelligence interact with customers using natural language to improve customer service? Ken Dodelin, vice president of conversational AI products at Capital One, tells CXOTalk how the bank uses AI products like Eno, Alexa and Cortana to help with accounts, bills and other client services.
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Nov 10, 2018
Health Insurance: Changing Healthcare with Aetna
Why is health insurance so confusing? What are the best ways to save on healthcare? David Edelman, Chief Marketing Officer at Aetna, tells CXOTalk how the health insurance company is changing its focus to meet individual needs, simplify the process, and help people live healthier lives.
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Nov 6, 2018
Data Science and Deep Learning in Healthcare and Astrophysics
What are common threads between data science in healthcare insurance and astrophysics? CXOTalk speaks with a unique scientist with deep learning expertise in both fields.
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Oct 31, 2018
Culture Change: Digital Transformation in Marketing, Communications
Culture change is as much a part of digital transformation as technology itself. Nick Tzitzon, EVP of Marketing and Communications for SAP, speaks with CXOTalk about how marketing and communications are needed to reach both employees and customers.
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Oct 30, 2018
Nokia Lessons in Business Transformation and Disruption
Risto Siilasmaa tells an extraordinary story. As Chairman of Nokia, he has seen the company transform from being a household name in mobile handsets to completely changing it's business and model. Risto's book, titled, Transforming Nokia, explains what happened and shares lessons from his personal experience. We are thrilled to welcome Risto to CXOTalk.
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Oct 28, 2018
Empowering Social Impact with Lean Principles
Can we apply approaches from the lean startup movement to create social change faster and more effectively than ever before? Author and innovation executive, Ann Mei Chang, wrote a book explaining how to use lean principles to drive exponential change.
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Oct 15, 2018
Industrial Internet of Things with ABB
The industrial internet of things (IIoT) is an important source of data for digital transformation. What is IIoT and how can we capture and use that data? Industry analyst and CXOTalk host, Michael Krigsman, speaks with Guido Jouret, the Chief Digital Officer of ABB about this topic.
Guido Jouret has been Chief Digital Officer of ABB since October 2016. Mr. Jouret served as Chief Technical Officer at Nokia Technologies since April 2015 until October 2016.
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Oct 11, 2018
Future of Work: ADP on Data, Technology, Job Trends
What is the future of work? Stuart Sackman, chief information officer and chief technology officer at ADP, tells CXOTalk how data is helping employees manage their careers better with new technology, different skills, and work-life integration – as well as enabling other companies to manage their teams better to meet job trends.
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Oct 8, 2018
Future of Telecom with Vodafone
How is the telecom industry transforming and how will new technologies such as 5G affect our world? CXOTalk speaks with a top telecom leader to glimpse the future and digital transformation of this important industry.
Our guest is Andrew Morawski, who is President of the Americas region, as well as the Country Chairman for Vodafone US responsible for the compliance, governance and integration of all Vodafone entities that operate in the Americas.
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Oct 5, 2018
Digital Transformation: Energy Technology and IT
How is digital transformation affecting the energy industry? Hervé Coureil, chief digital officer at Schneider Electric, tells CXOTalk how the global company makes energy safe, efficient and sustainable for customers using IoT, AI and digital services.
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Oct 2, 2018
Disruption in Sports with San Jose Sharks
What does digital disruption mean for sports and how do teams turn fans into customers? CXOTalk explores these topics with Jonathan Becher, who is president of Sharks Sports & Entertainment, the parent organization of the NHL’s San Jose Sharks hockey team and three ice sport facilities in Silicon Valley.
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Sep 23, 2018
CIO Strategy Workshop
Modern IT strategy requires the CIO to be both technologist and business expert. On this episode of CXOTalk, we bring a book author and IT strategist together with a practicing CIO in healthcare.
Christopher Houser is the Chief Information Officer at Signature HealthCARE, a $1.1B organization with 116 locations in 10 states and over 17,000 stakeholders committed to services across the continuum of care: skilled nursing, home health, assisted living and in-home care. Isaac Sacolick is a successful CIO who has led digital transformation, product development, innovation, agile management, and data science programs in multiple organizations.
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Sep 10, 2018
Agile and Digital Transformation
The modern CIO mandate includes maintaining operational stability while driving change through innovation. Industry analyst and CXOTalk host, Michael Krigsman, speaks with CIO and author, Fin Goulding, about leading successful transformation in established organizations.
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Aug 30, 2018
Nuclear Waste Disposal - Startup Innovation
Nuclear waste disposal remains a problem across the US. On this episode, CXOTalk host, Michael Krigsman, talks with the two founders of a small company that wants to solve this problem and sell to only one customer -- the federal government.
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Aug 20, 2018
AI: House of Lords Report
The power of artificial intelligence creates opportunities and risks that public policy must eventually address. Industry analyst and CXOTalk host, Michael Krigsman, speaks with two experts to explore the UK Parliament's House of Lords AI report.
Timothy Francis Clement-Jones, Baron Clement-Jones, CBE, FRSA is a Liberal Democrat Peer and their spokesman for the Digital Economy in the House of Lords. Dr. David A. Bray was named one of the top "24 Americans Who Are Changing the World" under 40 by Business Insider in 2016.
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Aug 16, 2018
AI: The Alpha Trend
AI is one of the most profound technologies of our time, with practical implications for business, society, politics, economics, governance, customer experience, and even ethics.
In this video interview, industry analyst, Michael Krigsman, speaks with Accenture's Chief Innovation and Technology Officer, Paul Daugherty, about his new book called Human + Machine.
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Aug 13, 2018
AI: Jobs, Education, Training
Artificial intelligence will have a profound impact on jobs, education, and worker retraining. Industry analyst and CXOTalk host, Michael Krigsman, explores this crucial issue with two experts during an informative and important episode.
Shirley Malcom is Head of Education and Human Resources (HR) Programs of the American Association for the Advancement of Science (AAAS), which publishes Science Magazine. Dr. David A. Bray was named one of the top "24 Americans Who Are Changing the World" under 40 by Business Insider in 2016.
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Jul 30, 2018
Data Protection and Governance
With the growth of consumer and enterprise data, the need for transparency and data protection has increased dramatically. Watch industry analyst and CXOTalk host, Michael Krigsman, explore this crucial topic with Mike Palmer, the Executive Vice President and Chief Product Officer at Veritas.
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Jul 25, 2018
Customer Experience and Innovation
What is the link between innovation and customer experience? Industry analyst and CXOTalk host, Michael Krigsman, explores this topic with the Global Chief Innovation Officer at EY.
Jeff Wong is responsible for Innovation at EY, where his role is to challenge everything, from the way EY operates internally to how it delivers services to its clients.
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Jul 18, 2018
US Navy Asst. Secretary James Hondo Geurts and David Bray - Agility at Scale
How can the government innovate at scale while remaining agile and cost-effective? CXOTalk host, Michael Krigsman, speaks with two prominent leaders to explore this important question.
Mr. Jim Geurts was sworn in as Assistant Secretary of the Navy for Research, Development & Acquisition (ASN (RD&A)), following his confirmation by the Senate November 2017. Dr. David A. Bray was named one of the top "24 Americans Who Are Changing the World" under 40 by Business Insider in 2016. He was also named a Young Global Leader by the World Economic Forum for 2016-2021.
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Jul 1, 2018
Artificial General Intelligence, AI, Machine Learning, and Blockchain with Peter Voss
How do AI, blockchain, trust, and "smart machines" intersect? For this exciting episode of CXOTalk, industry analyst, Michael Krigsman, speaks with serial entrepreneur and inventor Peter Voss.
Peter started out in electronics engineering, but quickly moved into software. After developing a comprehensive ERP software package, Peter took his first software company from a zero to 400-person IPO in seven years.
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Jun 25, 2018
Data Scientists in Finance and Media - Anthony Scriffignano (Dun and Bradstreet) and Matthew Marolda (Legendary Entertainment)
Data science has useful applications in financial services and the entertainment industry. Matthew Marolda, Chief Analytics Officer at Legendary Entertainment, and Dr. Anthony Scriffignano, Chief Data Scientist at Dun & Bradstreet, tell CXOTalk about the core techniques of data science, its common elements across industries, and lessons to be learned.
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Jun 17, 2018
Digital Transformation and IBM Global Business Services with Mark Foster
IBM Global Business Services is one of the largest business and technology consulting firms in the world; their reach touches organizations across many industries undergoing digital transformation. In this episode, CXOTalk host and industry analyst, Michael Krigsman, speaks with Mark Foster, the head of IBM Global Business Services.
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Jun 11, 2018
Digital Transformation and Otis Elevator
Otis Elevator was founded in 1853 and has revenue of $12 billion. CXOTalk host, Michael Krigsman, speaks the Chief Information of Otis, Marcus Galafassi, about the modern technology shaping this well-known brand.
Marcus Galafassi was appointed Vice President, Information Technology & Chief Information Officer for Otis in 2015. In this role, Marcus is responsible for the strategic direction and execution of Otis’ worldwide IT operations.
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Jun 2, 2018
Lenovo Global CIO - Digital Transformation at Global Scale
What is business transformation? Arthur Hu, CIO for Lenovo Group, speaks with CXOTalk about embedding technology in businesses, shadow IT, and managing the balance of high uncertainty and high likelihood of change.
As the Chief Information Officer for Lenovo Group, Hu is responsible for the overall delivery of information services, digital technology, and business transformation.