448: Johnson Controls CCO/CDO Mike Ellis discusses his experience joining the company after the recent merger with Tyco, the digital agenda that drives innovation across Johnson Controls’ multiple businesses, and his role as Chief Customer and Digital Officer. We also discuss the importance of the different customer personas that he must be aware of and attuned to, the importance of internal partnerships, and the capabilities that drive innovation in the business, specifically data-edge capabilities, smart edge, IoT, and AI and machine learning. We end with Mike’s outlook on the growing importance of AI and machine learning. Read More... The post Innovating at Scale with Johnson Controls Chief Digital and Customer Officer appeared first on Metis Strategy.