420: Blue Shield California CIO Michael Mathiasl discusses the company’s mission to move healthcare into the digital age, which is at the front and center of its agenda. Michael claims that as customer service is evolving, it is doing so around the digital experience, and since customers want to interact with the company in that way, that is what the company is driving towards. We also discuss how the CIO role has evolved to working more closely with the business, Michael’s take on artificial intelligence, Blue Shield of California's enterprise architecture approach, among other topics. Read More... The post Blue Shield of California EVP of Customer Experience & CIO Michael Mathias appeared first on Metis Strategy.