In this episode Warren Leggett, Director of Warren’s Removals & Storage discusses how he began in the industry only 7 years ago, in 2014 to be precise, working at the weekends and hiring vans due to not owning his own. But at the end of 2015 Warren made the leap to go alone and leave his secure full-time employment (as a medical supplies delivery driver).
We discover that today Warren’s Removals & Storage have 8 x 3.5-tonne vans, have just taken delivery of their first 18-tonne truck, have 3 storage locations housing a total of 105 wooden storage containers and 107 shipping containers, and employ 19 staff (15 removals and 4 office).
We discuss that Warren also has Warren’s Elite, which offers ‘elite’ services to professional people who simply do not have the time to be involved in the moving process, therefore, Warren’s Elite will unpack, replicate the positioning of the items from the old property to the new, put-up pictures, blinds, curtains and even TV wall brackets!
We discover that Warren has OCD (obsessive compulsive disorder), in every aspect of the business, but especially in customer service. And we cover one of my bugbears within the moving industry, uniforms.
We discuss that Warren’s biggest challenge is staffing, which often creates a domino effect across the team when a staff member goes missing in action. However, Warren does enjoy giving his staff opportunities, and is putting 3 of them through their HGV test in the new year.
We discover that Warren would not change anything from his moving past, however, he does wish he had taken an alternative route into storage.
We discuss Warren’s highpoint, and he has many, citing; buying his first van, offering employment opportunities, moving successful people, his first 2 shipping containers arriving at his new yard, and his latest being the delivery of his first 18-tonne truck.
We discover the one thing Warren would like to change in the industry is the conveyancing system.
We discuss what advice Warren would give to himself just starting out in the industry again and it would be to quit drinking sooner, something Warren did 2 years ago, and thanks to his clear headspace he was able to fully focus on the business which has just grew and grew.
We discover where Warren see’s himself and the industry in the next 5 years, and Warren has no 5 or 10 year plan for the business as he prefers to just go with the flow, however, he would like multiple depots across the UK. Industry wise he see’s it getting very modern, with much more use of social media.
We discuss social media in more detail, including the various ways to go about it, and Warren provides a very good Facebook case study.
We discover that outside of the industry Warren struggles to switch off, which he does admit is a problem. Warren’s wife works within the company (accounts) and together they have a young daughter.
And as always we end Moving Matters with a funny moving story, regarding an apple.
Links to Warren's Removals and Storage:
Special Guest: Warren Leggett.