Gerry McGovern ‘The repositioning of trust in society’
Play • 52 min

Hello and welcome to another episode of This is HCD. My name is Gerry Scullion and I'm a human centred design practitioner based in Dublin, Ireland. In this episode, we caught up with Gerry McGovern, one of the most well known and loved customer experience advocates in the industry today. Gerry has developed a number of fantastic models over the years such as Top Tasks and also curates and creates one of the best weekly experience design newsletters on the internet. Sign up below.

Gerry's been described by the Irish Times as 'one of the five visionaries who has had a major impact on the development of the web'. He's a fantastic speaker and by the time this episode gets released we'll have completed three of the four dates as close and keynote speaker on Jeffrey Zeldman's An Event Apart conferences in the US.

Gerry has written six books, one of which came across my desk a number of years ago by Gerry Gaffney in Melbourne. The three Gerry's all Irish and all doing something pretty similar. So, going back to this episode, we discussed trust and we cover off what is trust to Gerry; the role of trust in society and in relation to the exchanges between customers and organisations. We speak about how customers have evolved at an exponential rate that exceeds that of organisations and now organisations are playing catch up.

This is HCD is brought to you by Humana Design

Become a Premium Member: https://thisishcdnetwork.supercast.tech

See omnystudio.com/listener for privacy information.

Design Better Podcast
Design Better Podcast
InVisionApp, Inc
Netflix's Steve Johnson and Rochelle King: Making great stories accessible
If you’re anything like us, you’ve been watching more than your fair share of Netflix this past year. And with such great original content, from The Queen’s Gambit to more obscure shows like Midnight Diner, we were curious what it takes from a product design perspective to create and deliver these shows to a massive audience, in a way that’s accessible not only to audiences here in the US, but all around the world. So we sat down to chat with Steve Johnson, Vice President of Design, and Rochelle King, Vice President of Creative Production at Netflix, to talk about how they approach inclusive design for a global audience, how they use a data-informed rather than data-driven product strategy, and why looking for passion rather than for credentials might be the key to your next great hire. This is the last episode of Season Five of the Design Better Podcast. But don’t worry, Season Six is just around the corner, where we’ll be sharing interviews with guests like bestselling author Dan Pink, who will teach us how to use persuasion to be better at our jobs, and Professor Sara Seager, an astrophysicist and planetary scientist whose research on exoplanets can shed light on how we can be better collaborators here on Earth. Also, in-between seasons we’re going to do a bonus Q&A show, where you’ll have a chance to record your questions about design, creativity, leadership, or any of the topics we cover here on the show and we’ll do our best to answer them. Just head over to http://dbtr.co/ama and fill out the short survey there to submit your question. Takeaways: * Learn about the ROI for inclusive design * Hear how the design team at Netflix approaches the power dynamics between product and design * Understand how to prioritize and say no to work that won’t impact the business
52 min
Clever
Clever
Amy Devers + Jaime Derringer of Design Milk
Ep. 140: Creative Reaction Lab CEO Antionette Carroll
Designer Antionette Carroll, born, raised, and based in St. Louis, Missouri, is a natural born leader who has been on a mission since day one. She’s the founder of Creative Reaction Lab, a nonprofit educating and deploying youth to challenge racial and health inequities impacting Black and Latinx populations. Antionette co-pioneered an award-winning form of creative problem solving called Equity-Centered Community Design and in doing so has received several recognitions and awards including being named an ADL and Aspen Institute Civil Society Fellow, TED Fellow, SXSW Community Service Honoree, and Essence Magazine Woke 100, among many others. She’s also a classic Taurus, the mother of twins, a fan of Mexican food, and a proud granddaughter!  Images and more from our guest! Special thanks to our sponsors: EditorX EditorX is a platform built specifically for designers, where you can create complex sites while feeling like you’re working on visual design software, in which you get total CSS control powered by smooth drag & drop. Editor X is developer level control in a designer's world, with the bonus of integrated business solutions, allowing your sites to be works of art while serving the needs of any type of business. Discover the new standard in web design at EditorX.com. Helix To all our designer friends out there, Helix is one of the only “mattress in a box” companies that offers a designer trade discount—and it’s a good one at that! Just go to http://helixsleep.com/clever, sign up for the trade program, and once approved you will receive 25% off all products at all three of their brands. For regular customers, Helix is offering a great promo where you can receive up to $200 off your order plus 2 free dream pillows. Just visit http://helixsleep.com/clever to take the quiz and save up to $200 on your dream mattress. Please say Hi on social! Twitter, Instagram and Facebook - @CleverPodcast, @amydevers, @designmilk If you enjoy Clever we could use your support! Please consider leaving a review, making a donation, becoming a sponsor, or introducing us to your friends! We love and appreciate you! Clever is hosted by Amy Devers and produced by 2VDE Media, with editing by Rich Stroffolino, production assistance from Laura Jaramillo and Anouchka Stephan, and music by El Ten Eleven. Clever is proudly distributed by Design Milk. Support this show http://supporter.acast.com/clever.   See acast.com/privacy for privacy and opt-out information.
52 min
Design Thinking 101
Design Thinking 101
Dawan Stanford
Design, and One Question to Rule Them All // ALD 002 — DT101 E63
I hope you enjoyed this episode. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I'll share methods, templates, and ideas that have worked in my practice in teaching. This episode is about a question behind almost everything people do as they create growth and opportunity by seeing and solving like a designer. This episode is based on this article: ALD 002 // Design, and One Question to Rule Them All. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive Show Highlights [00:50] The One Question to Rule Them All. [01:19] Solving the wrong problem. [01:41] What happens when you solve the wrong problem. [01:49] Why solving the right problem is actually impossible. [02:31] Lessons from a yacht crash. [03:10] What problem am I trying to solve is never “one and done.” [04:23] How do you find the answer to “what problem am I trying to solve?” [04:34] How-Might-We questions [04:45] Free Ask Like a Designer tool to help you choose your next problem to solve. [05:08] To design is to ask questions. [05:27] Design Thinking 101 Learning courses. [05:52] The Innovation Smart Start webinar. Design Thinking 101 Learning — Courses and More Design Thinking 101 Learning helps people start seeing and solving like a designer. Each training course focuses on a different collection of actions and skills critical to using design thinking effectively and getting the results you seek. Please join me in the first course, Design Thinking 101 — Framing: Creating Better Solutions by Finding More Valuable Problems to Solve. Each course is structured to help your innovation actions create what you need for the people you serve, your organization and yourself. Grab your spot and start seeing and solving like a designer today. Design Thinking 101 Episodes You Might Like Ask Like a Designer 001 — DT101 E61 A Short Introduction to Design Thinking with Dawan Stanford — DT101 E32 Design Research + Tools for Thinking + Using Research Well with Terri Herbert — DT101 E55 Other Resources Download the Design-Driven Innovation Project Launch Guide — Guide to launching innovation projects and avoiding common innovation traps Design-Driven Innovation. Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! Fluid Hive: Learn — A growing collection of courses, webinars, and articles for people expanding their design thinking, service design, and human-centered design skills.
7 min
User Defenders – UX Design & Personal Growth
User Defenders – UX Design & Personal Growth
Jason Ogle
075: You Belong Here with Jessica Gaddis
Jessica Gaddis motivates us to realize that we belong here. Not only in the field of design, but in this often painful and perplexing world we call home. Why? Because somewhere, sometime, somehow...someone needs us. She inspires us to find our community because they’re already out there, searching for us and waiting for us to connect with them and even lead them. She reveals how she was able to on a very limited budget go all in and learn UX and go on to get her foot in the door as a Product Designer. From 0 to Netflix, and now Twitter. She touches on the unwelcome voice in many of our heads known as imposter syndrome, and reveals how she’s been able to successfully combat it. She also shares with us how advocating for black women in design by opening up her calendar as a mentor has been one of the most rewarding and impactful design decisions she’s ever made. * Origin Story (5:05) * Growing Up In a Techie Home (8:48) * Journalism + UX? (11:42) * The UX of Learning UX (18:21) * Teaching Should Be Every Company’s Core Value (32:15) * Have You Overcome Imposter Syndrome? (44:14) * How Do We Find Community? (50:00) * The Deep Value of Mentoring (57:59) * What Do You Want On Your Headstone? (70:13) * UX Superpower? (74:09) * UX Kryptonite? (75:37) * UX Superhero Name (77:38) * Habit of Success? (78:02) * UX Resource or Tool (81:04) * Recommended Book (83:11) * Best Advice (84:56) * Connect & Keep Up (87:21) Check out the detailed show notes including mentioned links, transcript and Eli Jorgensen's astonishing superhero artwork at userdefenders.com/075 This episode is made possible by Editor X. Editor X gives you a wide workspace with total CSS control powered by smooth drag & drop on a platform where every tiny detail has been carefully considered. That means you can let your creativity run wild and build your most creative sites yet. I can keep trying to describe it to you, but you should really go see it for yourself. Visit userdefenders.com/EditorX and discover a new standard in web design
1 hr 34 min
Material Matters with Grant Gibson
Material Matters with Grant Gibson
Grant Gibson
Thomas Thwaites on making a toaster by hand and attempting to become a goat (yes, really).
Thomas Thwaites was one of the first people I wanted to interview when I started Material Matters in 2019. I’m not entirely certain why it has taken so long to arrange a chat. The designer graduated from the Design Interactions course of Royal College of Art in 2009, with a piece that has gone on to become genuinely iconic.  In The Toaster Project, Thwaites set out to make this industrially manufactured product by hand. He mined his own iron ore, extracted copper from water and attempted to persuade BP to allow him onto an oil rig to bring back a jug of crude. His adventure was published as a (highly readable) book in 2011.  And not satisfied with that, a few years later this most unpredictable of creatives came up with another book. Goatman: How I took a Holiday from Being Human charted his quest to live his life as a goat and cross the Alps on all fours, eating grass along the route. It was described by designer Anthony Dunne as ‘a wonderfully eccentric, at times absurd, but always thoughtful reflection on one man’s journey into the wilder regions of design.’ In this episode we talk about: becoming a father during the pandemic; deciding to create a toaster by hand; persuading people to do the strangest things; why his approach to design is like journalism (only more difficult); how his mother’s microwave ended up in the permanent collection of the V&A; hosting a TV show in South Korea; and, last but by no means least, his desire to become a goat.  You can learn more about Thomas here And sign up for my newsletter here  Support the show (https://www.patreon.com/materialmatters?fan_landing=true)
1 hr 8 min
UI Breakfast: UI/UX Design and Product Strategy
UI Breakfast: UI/UX Design and Product Strategy
Jane Portman
Better Done Than Perfect. Customer Success for Infoproducts with Alex Hillman
Today we’re bringing you the first episode of Better Done Than Perfect’s Season 2. Join us for a talk with Alex Hillman, founder of Stacking The Bricks and author of The Tiny MBA. We discuss the company’s conception and philosophy, how they handle customer service, what makes a great course, and so much more. Please head over to the episode page for the detailed recap and key takeaways.Show notes * Stacking The Bricks — Alex’s company together with Amy Hoy * Noko, EveryTimeZone — products by Amy Hoy, Alex’s partner * 30x500 — Alex and Amy’s flagship product * Indy Hall — Alex’s famous coworking space, now a remote work community * Just F#*!ing Ship — a book by Amy and Alex * Write Useful Books — a book & tool by Rob Fitzpatrick * UI Breakfast Episode 206: Writing Useful Books with Rob Fitzpatrick * Bear — a note-taking app * The Essential Podcasting Guide — a book by Craig Hewitt of Castos * Nathan Barry’s ConvertKit Academy * Mastering ConvertKit — a course by Brennan Dunn available at Double Your Freelancing Rate * Fundamental UI Design — a book Jane wrote for InVision (currently a free course) * BadAss: Making Users Awesome — a book by Kathy Sierra * Follow Alex on Twitter * The Tiny MBA — Alex’s book (use promocode BDTP20 at checkout for 20% off) Thanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.Sponsor This show is brought to you by Userlist — the best way for SaaS founders to send onboarding emails, segment your users based on events, and see where your customers get stuck in the product. Start your free trial today at userlist.com. _Interested in sponsoring an episode?_ Learn more here.Leave a Review Reviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here’s how.
1 hr 2 min
Design Details
Design Details
Brian Lovin, Marshall Bock
386: Designing with Grid Systems
This week, we talk about designing with grid systems. In particular: when grid systems break, and what to do when they don’t align with our hardware screens perfectly. In The Sidebar, we talk all about design debt: how to work with it, pay it down, and eventually learn to accept it.Golden Ratio Supporter: A huge shoutout to Copilot, the best app for budgeting and tracking your personal finances. It’s our favorite tool for categorizing our spending, having our net worth available at a glance, and getting monthly (and yearly!) digests of all your spending. Get the app at copilot.money.Latest VIP Patrons: * Leigh LaMon * Edyta Niemyjska * Jaime * Brandon Hills * Jonathan De Wet * Guilherme Kaiser * Lillian Lin * Aris Acoba * Kyle Stuart * Hugo Tunius * Kish Patel * Michael Otto * Denis Zastanceanu * Kelvin O'Shea * Scott Underwood * Lachlan Campbell * Lucas VanGombos * Sam xia * Ravi Aujla * Brian NelsonThe Sidebar: The Sidebar is an exclusive weekly segment for our Patreon supporters. You can subscribe starting at $1 per month for access to full episodes going forward! Sign up at https://patreon.com/designdetails. In this week's Sidebar, we answer a listener question that can be ultimately paraphrased as: _How do you deal with design debt?_Main Topic: Joey Jungle asks on GitHub: _Designing with grid systems?_ – and continues with many words asking why grid systems are often unintuitive, and don’t align neatly with our hardware screens. Great question!Cool Things: * Brian shared the iA Quattro typeface, one of three beautiful (and free, open source!) typefaces from the iA team. It seems to be striking a happy middle ground between a sans and a mono, making it useful for adding a computer-y tone to an interface while staying readable. * My thread with some work in progress screenshots. * Marshall shared Little Nightmares II, a beautiful (and scary) indie side-scroller. It looks gorgeous, and the sound design is incredible.Design Details on the Web: * 📻 We are @designdetailsfm * 🎙 Brian is @brian_lovin * 🎙 Marshall is @marshallbock * 📬 Don't have Twitter? Email us at designdetailsfm@gmail.com * 🙌 Support us on Patreon - your support literally makes this show possible. Thank you ❤️ * ❓ Got a question? Ask it on our Listener Questions Hub, and we'll do our best to answer it on the show :) * ⭐️ Enjoying the show? Leave us a review on iTunes Byeee!
25 min
More episodes
Search
Clear search
Close search
Google apps
Main menu