Richard Gahagan 'Getting organisational culture right when hiring or being hired'
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Did you know, we launched the Doing Design Festival on January 29 2021?

Hello and welcome to the first official episode of The Culture Cast podcast, I am your host for this episode, Gareth Burton. In this episode, I will speak with Richard Gahagan, about all things organisational culture.

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Why are elections so hard to design well?
The fundamental design feature of a democratic society is a citizen's right to vote. But ensuring that every person is able to vote is not as easy as it seems. Everything from how you design a paper ballot, build an electronic terminal, process a mail-in ballot, engineer a public space for private voting, and so on, brings hundreds of complicated design decisions. We look at how design choices are sometimes at odds with political ones. In this episode: Wireframe producer Dominic Girard and host Khoi Vinh learn why designing for elections is a never-ending challenge. After the 2000 US Presidential Election, voter Andre Fladell sued after a flaw in the design of his ballot caused him to vote for the wrong candidate. Drew Davies of Oxide Design loves trying to bring order to ballot chaos, and has been trying to help the civic design process for nearly twenty years. Designer Whitney Quesenbery at the Center for Civic Design has been leading the charge in all things election design - and continues to support election officials on everything from signage, to electronic machines to mail-in ballots. Meanwhile, Los Angeles County redesigned their voting systems this year. Called the Voter Solutions for All People, it's an ambitious project that updates the county's ballot machines to something modern, electronic, secure and, most importantly, user friendly. Kate Ludicrum and Jon Fox talk about how they helped it come together in time for the California Primary. Read the PDF transcript of this episode Wireframe reveals the stories behind user experience design and how it helps technology fit into our lives. It’s a podcast for UX/UI designers, graphic designers, and the design-curious. Hosted by Khoi Vinh, one of Fast Company’s 100 Most Creative People in Business. Learn more about designing with Adobe XD at
30 min
Design Details
Design Details
Brian Lovin, Marshall Bock
386: Designing with Grid Systems
This week, we talk about designing with grid systems. In particular: when grid systems break, and what to do when they don’t align with our hardware screens perfectly. In The Sidebar, we talk all about design debt: how to work with it, pay it down, and eventually learn to accept it.Golden Ratio Supporter: A huge shoutout to Copilot, the best app for budgeting and tracking your personal finances. It’s our favorite tool for categorizing our spending, having our net worth available at a glance, and getting monthly (and yearly!) digests of all your spending. Get the app at VIP Patrons: * Leigh LaMon * Edyta Niemyjska * Jaime * Brandon Hills * Jonathan De Wet * Guilherme Kaiser * Lillian Lin * Aris Acoba * Kyle Stuart * Hugo Tunius * Kish Patel * Michael Otto * Denis Zastanceanu * Kelvin O'Shea * Scott Underwood * Lachlan Campbell * Lucas VanGombos * Sam xia * Ravi Aujla * Brian NelsonThe Sidebar: The Sidebar is an exclusive weekly segment for our Patreon supporters. You can subscribe starting at $1 per month for access to full episodes going forward! Sign up at In this week's Sidebar, we answer a listener question that can be ultimately paraphrased as: _How do you deal with design debt?_Main Topic: Joey Jungle asks on GitHub: _Designing with grid systems?_ – and continues with many words asking why grid systems are often unintuitive, and don’t align neatly with our hardware screens. Great question!Cool Things: * Brian shared the iA Quattro typeface, one of three beautiful (and free, open source!) typefaces from the iA team. It seems to be striking a happy middle ground between a sans and a mono, making it useful for adding a computer-y tone to an interface while staying readable. * My thread with some work in progress screenshots. * Marshall shared Little Nightmares II, a beautiful (and scary) indie side-scroller. It looks gorgeous, and the sound design is incredible.Design Details on the Web: * 📻 We are @designdetailsfm * 🎙 Brian is @brian_lovin * 🎙 Marshall is @marshallbock * 📬 Don't have Twitter? Email us at * 🙌 Support us on Patreon - your support literally makes this show possible. Thank you ❤️ * ❓ Got a question? Ask it on our Listener Questions Hub, and we'll do our best to answer it on the show :) * ⭐️ Enjoying the show? Leave us a review on iTunes Byeee!
25 min
Design Thinking 101
Design Thinking 101
Dawan Stanford
Micro Course: How to Conduct Listening Sessions with Indi Young — DT101 E64
In this episode, Indi Young joins me to deliver a micro-course on listening sessions. I’m experimenting with new ways to learn on the podcast. Listeners will learn from Indi as we talk about listening sessions, what they are, how to do them, why they matter, and how to get the most out of them. Let me know what you think of the micro-course format, and if I should do more of them. Cheers, Dawan, Your Design Thinking 101 Podcast Host Listen to learn more about: * What listening sessions are and why they matter * How to structure a good listening session * Getting the most out of listening sessions * The two questions that are always asked during a listening session * Do’s and Don’ts of listening sessions Our Guest’s Bio Indi Young is a researcher who coaches, writes, and teaches about inclusive product strategy. Her work is rooted in the problem space where the focus is on people, not users. Indi pioneered opportunity, maps, mental model diagrams, and thinking styles. She was one of the founders of Adaptive Path, the pioneering user experience agency. Her way of approaching the problem allows teams to truly pay attention to people without letting cognitive bias and assumptions creep in. She has written two books, Practical Empathy, and Mental Models, and is working on a third, Assumptions Aside, which will cover thinking styles. Indi builds knowledge and community via a series of online advanced courses about design research and the importance of pushing the boundaries of your perspective. Show Highlights [02:54] Listening is different from interviewing. [03:22] Listening is qualitative research. [04:35] Indi describes the knowledge creation / data collection template she uses. [05:05] Problem spaces and solution spaces. [06:57] In the solution space, much of the research is either generative or evaluative. [08:07] In the problem space, the research is neither generative nor evaluative. [08:54] The problem space is interested in the person and how they achieve their purpose. [09:19] A listening session asks the person what they were thinking as they were achieving their purpose. [11:25] Organizations are often only concerned with solution spaces; problem spaces tend to get ignored. [12:03] Why study problem spaces? [12:56] One solution does not fit all – there is no such thing as an “average user.” [13:50] Thinking styles vs. personas, and designing for archetypes. [15:03] An example from work Indi did for the University of Buffalo. [15:33] The benefits of using thinking styles over personas. [16:25] The bias problem in research. [17:10] Listening sessions must be framed by a purpose, and must have depth. [17:39] Surface vs. depth. [18:59] Depth is how we develop cognitive empathy with people. [19:34] The good stuff in a listening session is the inner thinking, the emotional reactions. [21:13] Indi describes the Mental Model Diagram. [23:27] Listening sessions start with a germinal question. [24:28] Listening sessions are audio-only. [26:49] The challenges that can come up in listening sessions. [28:47] The structure of a listening session. [30:27] Indi shares snippets of some listening sessions as examples of how to begin a listening session. [34:37] How Indi works with the results of a listening session. [35:14] Techniques used during listening sessions. [36:13] Listening session examples demonstrating techniques Listeners can use to build trust and rapport with the Speaker. [38:05] The importance of silence. [41:29] Listening session examples demonstrating how to encourage Speakers to open up and share their inner thoughts and emotions. [45:38] Indi talks about micro-reflections and shares some examples from listening sessions. [49:57] Why Indi likes the word “because.” [50:43] Listening session examples where the Listeners used time and place to help the Speakers dig deeper. [Note from Indi at 51:44] - “I forgot to explain that the grocery store example was because the Speaker got flustered and forgot her restaurant experiences. The Listener took her back to the grocery store she had mentioned so that the Speaker could be in familiar territory and relax. After that she remembered some more of her restaurant experiences.” [55:34] Indi talks about ways to simply encourage Speakers to continue talking. [57:12] Things not to do during listening sessions. [57:18] Avoid asking leading questions. [58:37] Avoid asking surface level questions. [1:01:08] Avoid conjecture. [1:01:51] Examples of conjecture from Indi’s listening sessions. [1:08:32] Avoiding complex reflection. [1:10:33] Indi talks about normal things that can occur during listening sessions. [1:12:13] Discovering your own verbal habits when reviewing your listening sessions. [1:13:35] Winding down listening sessions, and some examples of that from Indi. [1:13:53] The one closing question you should always ask. [1:16:40] Indi offers advice to those wanting to improve their listening skills and perhaps try using listening sessions. [1:19:44] Indi talks about some of the courses she offers. Links Here are the diagrams and transcripts we discuss in the episode. Indi on Twitter Indi on LinkedIn Indi on Medium Indi’s website and course listings 99% Invisible podcast episode: On Average Book Recommendation: Listening Well: The Art of Empathic Understanding, by William Miller Be sure to check out the links from Indi’s other DT 101 Podcast episode, linked below! Other Design Thinking 101 Episodes You Might Like Problem Spaces, Understanding How People Think, and Practical Empathy with Indi Young — DT101 E6
1 hr 25 min
Design Better Podcast
Design Better Podcast
InVisionApp, Inc
Netflix's Steve Johnson and Rochelle King: Making great stories accessible
If you’re anything like us, you’ve been watching more than your fair share of Netflix this past year. And with such great original content, from The Queen’s Gambit to more obscure shows like Midnight Diner, we were curious what it takes from a product design perspective to create and deliver these shows to a massive audience, in a way that’s accessible not only to audiences here in the US, but all around the world. So we sat down to chat with Steve Johnson, Vice President of Design, and Rochelle King, Vice President of Creative Production at Netflix, to talk about how they approach inclusive design for a global audience, how they use a data-informed rather than data-driven product strategy, and why looking for passion rather than for credentials might be the key to your next great hire. This is the last episode of Season Five of the Design Better Podcast. But don’t worry, Season Six is just around the corner, where we’ll be sharing interviews with guests like bestselling author Dan Pink, who will teach us how to use persuasion to be better at our jobs, and Professor Sara Seager, an astrophysicist and planetary scientist whose research on exoplanets can shed light on how we can be better collaborators here on Earth. Also, in-between seasons we’re going to do a bonus Q&A show, where you’ll have a chance to record your questions about design, creativity, leadership, or any of the topics we cover here on the show and we’ll do our best to answer them. Just head over to and fill out the short survey there to submit your question. Takeaways: * Learn about the ROI for inclusive design * Hear how the design team at Netflix approaches the power dynamics between product and design * Understand how to prioritize and say no to work that won’t impact the business
52 min
Chalk Radio
Chalk Radio
MIT OpenCourseWare
Encountering Each Other (Essayist Garnette Cadogan)
Garnette Cadogan is an acclaimed essayist who teaches in MIT’s Urban Studies and Planning program. As befits a teacher who is also a professional creative writer, he conceives of the academic syllabus as a matrix of interconnected and recurring themes and leitmotifs, not as a schematic outline of self-contained units. In this episode, he describes how he designed his latest class, _11.S947 The Fire This Time: Race and Racism in American Cities_, to draw on a wide range of cultural documents—not only written texts but also standup comedy, song, poetry, and film—to de-simplify students’ understanding of racial relations. Too often, he says, the struggle for social justice is presented in terms of a teleological progression toward freedom and inclusion, and too often victimization is presented as if it were the only experience of those on the receiving end of racism’s injustices. Oppression dehumanizes everyone, oppressor and oppressed alike, Cadogan says, but it isn’t the sum total of anyone’s being. He hopes this class will help students encounter the experiences of others in their full human complexity of joy, hope, pessimism, struggle, and imagination. Relevant Resources MIT OpenCourseWare The OCW Educator Portal Garnette Cadogan’s course _1.S947 The Fire This Time: Race and Racism in American Cities -- coming soon!_ Garnette Cadogan’s course _11.S948 Seeing the City Afresh_ on OCW Garnette Cadogan’s essay “Walking While Black” Garnette Cadogan’s faculty page Watch MIT’s 47th Annual MLK Jr Celebration to hear more voices on the role of joy in the struggle against systemic racism Music in this episode by Blue Dot Sessions Connect with Us If you have a suggestion for a new episode or have used OCW to change your life or those of others, tell us your story. We’d love to hear from you! Call us @ 617-715-2517 On our site On Facebook On Twitter On Instagram Stay Current Subscribe to the free monthly "MIT OpenCourseWare Update" e-newsletter. Support OCW If you like Chalk Radio and OpenCourseware, donate to help keep these programs going! Credits Sarah Hansen, host and producer Brett Paci, producer Dave Lishansky, producer Show notes by Peter Chipman
23 min
Behavioral Grooves Podcast
Behavioral Grooves Podcast
Kurt Nelson, PhD and Tim Houlihan
Jonathan Mann: Is it Possible to Design an Experience?
Can you design an experience for someone else? Jonathan Mann, the Vice President of User Experience at Renaissance Learning says, “Umm, not really.” Prior to joining Renaissance, Jonathan led user experience teams at Target Corporation and PayPal. And as a practitioner, he’s always valued good research to help him, and his teams, deliver better work. Our discussion centered around the question, “is it possible to design an experience?” Jonathan’s research discovered that “an experience” is more than just what we think of as the element that happens in the moment we consider it an experience. Jonathan reminded us that the totality of “an experience” combines three key elements: the anticipation of the experience, the experience itself, and the memory of the experience. A vacation is a great example of this: we plan and anticipate lots of experiences before we arrive at our destination. Then we are flooded with experiences in the moment, and afterward, we have photos to remind us and memories to interpret our experience after the fact. We know that the remembered self is one of the most important reasons we do anything: how we’ll remember it. So why shouldn’t we consider it identifying the experience in its broadest sense? We talked about Jonathan’s meeting with Bob Cialdini and how Jonathan’s work with Bob’s crew brought incredible results to the initiatives they were working on at PayPal. We are always happy to see how nicely behavioral science and business results dovetail. And maybe most importantly, this episode features a live fingerstyle guitar micro-concert by Jonathan. We asked him about playing and he instantly turned around, grabbed his guitar, and started playing for us. His fingerstyle abilities are very fine, and that part of the recording was nothing short of delightful – in every aspect of the word. Enjoy it! We hope you enjoy our episode with Jonathan Mann and discover new ways that you can integrate his clever thinking on designing an experience into your own work. © 2021 Behavioral Grooves Links Jonathan Mann LinkedIn: Jonathan Mann Album: (with links to Spotify, Pandora, iTunes, etc) Jonathan Mann YouTube: Jonathan Mann Woodworking: Dan Gilbert, “Stumbling on Happiness”: Robert Cialdini - Towel study: Common Biases and Heuristics: The Dakota: Fingerstyle Guitar: Musical Links Green Day “Boulevard of Broken Dreams”: Stone Temple Pilots “Interstate Love Song”: Leo Kottke “Last Steam Train”: Tommy Emmanuel “Classical Gas”: The Jimi Hendrix Experience “Voodoo Child”:
1 hr 4 min
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