How To Use Your Multicultural Experiences For Product Design | Zalyia Grillet
Play • 1 hr 4 min

Episode 31 Show Notes:

Zalyia is an Afro-Caribbean UX Strategist striving for a world where emotions meet data. She shares how to use data and empathy to help craft something significant. We discussed her discovery of accessibility and invisible disabilities while her late mom was going through Parkinson's disease. We also talk about the importance of UX-ing your problems.








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Design Thinking 101
Design Thinking 101
Dawan Stanford
Design for Mental Health: Creating an Effective Response to Student Loneliness with Denise Ho and Andrew Baker — DT101 E60
Denise Ho and Andrew Baker are our guests today. Denise is a design researcher practicing in the design space since the early 2000s and the Director of Design at Hope Lab. Andrew Baker is living and working at the intersection of technology and experience design. He’s the Vice President of Product at Grit Digital Health and teaches Experience Design at the University of Colorado. Denise and Andrew collaborated on a way to combat loneliness in college students. We talk about designing for mental health, Nod, an app that is helping young people avoid negative health outcomes associated with loneliness, and how college students were involved in creating Nod. Show Summary Denise and Andrew had very different entry points into design. Denise’s journey began with a love for people and cultures. She started her undergrad as an anthropology student, but she wanted to not just study culture, but to shape it. That led her into design. She studied product design at the Illinois Institute of Technology, and landed an internship at IDEO, where she ended up staying for eight years while also teaching design at the California College of Arts. Denise opened her own design practice and started doing design research into younger generations — not just designing products for them, but also working to understand their way of seeing and experiencing the world. Now, she works at Hope Lab, where the focus is on creating digital technologies that help young people live happier, healthier lives. Andrew’s interests were influenced at an early age by his father, a graphic designer, and his mother, a civic leader focused on social impact. He studied business and English literature at the University of Colorado, but also minored in technology, arts and media, where he studied software development and honed his self-taught graphic design skills. An internship at a Denver agency allowed him to continue developing that skill set, but also gave him the opportunity to dig into user experience and into understanding human behavior and using those insights to guide designing product solutions. He moved into a dual role with Cactus and Grit Digital Health, leading both companies’ creative technology practices before moving into a full-time position at Grit Digital Health, where the focus is on creating digital health solutions for college students designed to help them improve their mental health and wellness. Denise and Andrew talk about designing for mental health and their collaboration to create Nod, an app for college students. Nod is designed to help students make social connections and relationships in an effort to address the loneliness many students end up feeling when they arrive on campus and begin their higher education journey. Listen in to learn more about: * Designing digital health products for younger generations * The Nod app * How Nod was designed and developed * Co-creating with college students * Hope Lab’s work and projects * Grit Digital Health’s wellbeing tool and other projects Our Guests’ Bios Denise Ho Denise Ho brings more than 15 years of creative leadership experience as a design thinker, strategist, and qualitative design research with expertise in healthcare, transformative technologies, and industrial design. She spent 8 years at IDEO, and is currently Director of Design at Hopelab. She leads a diverse team of design researchers, industrial designers, and creative strategists to create technologies that are engaging, sustainable, and scaled to impact as many lives as possible. Denise enjoys gardening and spending time with her twin daughters, husband, and puppy. Andrew Baker In his role at Grit Digital Health, Andrew inspires and guides the design of user-centered solutions across technology mediums and industry verticals. With a background in experience design and software development, Andrew and his team strive to develop wellbeing products that are rooted in research, behavior design, and business strategy. Outside of his role at Grit, Andrew is an adjunct professor at the University of Colorado, where he teaches user experience design in an MA program for Strategic Communication Design. Show Highlights [01:30] How Denise found her way to a career in digital design. [05:08] Andrew’s journey into digital design. [10:18] Denise gives an introduction to Nod. [11:12] Andrew follows up with his “elevator pitch” for Nod. [12:28] The question that drove Nod’s naissance at Hope Lab in 2017. [13:25] The connection between loneliness and college students’ mental health. [14:48] Denise talks about the early research and discovery stage of Nod. [15:45] Nod’s unique problem space. [16:58] Collaborating with college students using an early paper prototype of the app. [18:19] Nod’s next steps forward in development. [18:52] Andrew talks about reverse engineering health outcomes. [20:01] The three categories of psychological health outcomes Nod targets. [21:36] Successfully changing behavior requires small concrete steps. [24:15] College students continued to play an important role in the development of Nod. [25:30] The challenges of working on a solution for a very personal and private issue. [27:16] Co-creating with students on Nod has been an incredible experience. [27:56] Nod’s pilot phase with the University of Oregon. [28:20] Service design and delivery is one of the biggest challenges for digital products. [30:06] Nod’s pilot phase at the University of Colorado Denver focused on service design. [31:31] COVID-19’s impact on the development of Nod. [33:20] Hope Lab’s tri-discipline approach to collaboration and co-creation. [35:19] Denise talks more about the randomized control trial at the University of Oregon and how it proved Nod was working. [36:31] How people reacted when they heard about Nod’s development. [37:48] Andrew offers insights into the rise and future of digital-only health and wellbeing design. [39:15] Why Nod is such a special project and product. [41:31] Where you can find Nod. [42:22] Partnership with Snapchat to release Nod in 2021. [43:31] How universities can participate in Nod’s pilot program. [44:29] Denise talks about another project Hope Lab is working on, focused on identity affirmation of LGBTQ+ people. [47:25] Andrew talks about Grit Digital Health’s digital personalized wellbeing tool. [48:21] Grit Digital Health is hosting a panel at an upcoming Innovation Learning Network conference. Links Denise on LinkedIn Andrew on LinkedIn Andrew on Instagram Andrew on Grit Digital Health Nod Nod’s product overview Press release on efficacy data for Nod Hope Lab Hope Lab Milk Hope Lab’s LGBTQ+ Youth Mental Health and Resilience Project Grit Digital Health YOU at College University of Colorado Boulder, Master of Arts in Strategic Communication Design Elon By Design Fast Company’s "Innovation by Design" award (Nod was honored in 2 categories) Journal of Medical Internet Research Mental Health: Smartphone App to Address Loneliness Among College Students: Pilot Randomized Controlled Trial Other Design Thinking 101 Episodes You Might Like Mapping and Service Design + Implementation + Accessibility with Linn Vizard — DT101 E17 Launching and Leading a University-wide Design Thinking Initiative with Danielle Lake — DT101 E31 Designing Health Systems + Creating Effective Design Workshops with Sean Molloy — DT101 E44 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused!
51 min
Design Details
Design Details
Marshall Bock, Brian Lovin
380: Designing WhatsApp ft. Priyanka Kodikal
This week, we catch up with Priyanka Kodikal, a design manager leading consumer design at WhatsApp. We talk all about her journey as a designer, and what it's like building WhatsApp. In The Sidebar, we answer a simple question: should designers learn Figma in 2020?Latest VIP Patrons: * Belinda Hui * Nuzi Barkatally * Eugene Fedorenko * Gabriel Adorf * Mike Griffin * UX Vietnam * Sam CardenThe Sidebar: The Sidebar is an exclusive weekly segment for our Patreon supporters. You can subscribe starting at $1 per month for access to full episodes going forward! Sign up at In this week's Sidebar, we answer a listener question from our Twitter DMs: _Would it be a good idea to begin transitioning to Figma as my primary design tool, or do you think it matters as long as I'm producing quality work and shipping features at my current job? Would learning Figma help future-proof me? I just need to be sold on the idea and I figure you two would have good insights as Figma users._Follow up: * Divya Tak tweeted: _one of the things that I feel like why it's easier to praise someone who just does the work is because creative professionals have a myth that "doing the work" is enough. So we find it easier to praise those people. And I also think (this is a bit darker) but it's easier to be not threatened by someone who has 100 instagram followers but makes art everyday, vs someone who makes art once a week but each piece gets over a thousand likes._ * Michael Knepprath tweeted: _the bit about your writing voice changing - I try to fight this every time and mostly fail every time, I think. I want my posts to feel like longform tweets!_Interview: This week we caught up with Priyanka Kodikal, a design manager leading consumer design at WhatsApp. Before WhatsApp, she was a designer at Facebook Groups and Ads, a product designer at Evernote, and spent the years before working in the non-profit sector. In this interview we talk about Priyanka's path through companies and teams to eventually land at WhatsApp. We discuss the design culture of WhatsApp, how they build products for so many different kinds of people around the world, why WhatsApp looks the way it does, and so much more. Follow Priyanka on Twitter and share a tweet if you enjoyed this episode! * Jan Koum talks about the WhatsApp journeyCool Things: * Brian shared Shape Up, a product development book by the team at Basecamp. If you are interested in learning more about product strategy, this will probably be useful for you. * Marshall shared The Pedestrian, a creative 2.5D side scrolling puzzle platform. You enter a wild 3D world playing as a character on a public sign. It's short, but only $20! * Priyanka shared two things: * bon appétit's website, which is just lovely and has a really neat search flow that returns possible recipes given a set of ingredients you have on hand. * Steve Jobs' lost 1995 interview, a 70 minute bootleg of an old interview with lots of product and design wisdom.Design Details on the Web: * 📻 We are @designdetailsfm * 🎙 Brian is @brian_lovin * 🎙 Marshall is @marshallbock * 📬 Don't have Twitter? Email us at * 🙌 Support us on Patreon - your support literally makes this show possible. Thank you ❤️ * ❓ Got a question? Ask it on our Listener Questions Hub, and we'll do our best to answer it on the show :) * ⭐️ Enjoying the show? Leave us a review on iTunes Keep it simple!
58 min
Why are elections so hard to design well?
The fundamental design feature of a democratic society is a citizen's right to vote. But ensuring that every person is able to vote is not as easy as it seems. Everything from how you design a paper ballot, build an electronic terminal, process a mail-in ballot, engineer a public space for private voting, and so on, brings hundreds of complicated design decisions. We look at how design choices are sometimes at odds with political ones. In this episode: Wireframe producer Dominic Girard and host Khoi Vinh learn why designing for elections is a never-ending challenge. After the 2000 US Presidential Election, voter Andre Fladell sued after a flaw in the design of his ballot caused him to vote for the wrong candidate. Drew Davies of Oxide Design loves trying to bring order to ballot chaos, and has been trying to help the civic design process for nearly twenty years. Designer Whitney Quesenbery at the Center for Civic Design has been leading the charge in all things election design - and continues to support election officials on everything from signage, to electronic machines to mail-in ballots. Meanwhile, Los Angeles County redesigned their voting systems this year. Called the Voter Solutions for All People, it's an ambitious project that updates the county's ballot machines to something modern, electronic, secure and, most importantly, user friendly. Kate Ludicrum and Jon Fox talk about how they helped it come together in time for the California Primary. Read the PDF transcript of this episode Wireframe reveals the stories behind user experience design and how it helps technology fit into our lives. It’s a podcast for UX/UI designers, graphic designers, and the design-curious. Hosted by Khoi Vinh, one of Fast Company’s 100 Most Creative People in Business. Learn more about designing with Adobe XD at
30 min
Being Freelance
Being Freelance
Being Freelance - The freelancing podcast with Steve Folland and a stack of inspiring freelancer stories
Build processes to delegate - Freelance Web Designer and Strategist John D. Saunders
This episode is kindly supported by With Jack! _With Jack help keep you in business by supporting you financially or legally if you have problems with a client._ Get _the freelance insurance you deserve._ _Visit and be a confident freelancer._ John’s first client was his mum, a teacher in need of a website so she could offer one-to-one tutoring. Today, after spending four years learning the ropes in an agency, John’s running his own agency as well as three other businesses and online courses. John worked 18-hour days while he was a full-time employee building his freelance portfolio on the side. Six years later and with everything he’s got going on, John’s enjoying a comfortable working week with plenty of time left over for his young family. He’s learned to trust his team and step away from the creative work to focus on managing projects and operations. He tells Steve how he’s built standard processes in his business that allow him to delegate easily and well. Love learning from other freelancers like this? Check out the website, be part of the Being Freelance Community! You'll also find useful links for this episode. That's Like VIDEO? - Check out the Being Freelance vlog - Who the hell is Steve Folland? You know how everyone bangs on about how powerful video and audio content can be? Yeah, well Steve helps businesses make it and make the most of it. Find out more at Track him down on Twitter @sfolland or lay a trail of cake and he'll eventually catch you up.
41 min
Design Better Podcast
Design Better Podcast
InVisionApp, Inc
Logitech's Jason Mayden: Leading with curiosity and humility
As we head into a new year—and leave behind a year that was challenging for just about everyone on the planet, with the hope that this year will be better for all—we wanted to share an interview with one of the most optimistic, creative, and insightful people we know: designer, entrepreneur, and educator Jason Mayden. When we first interviewed Jason in 2018 for one of our Design Better Conversations, we knew we had to get him on the podcast. He had such a unique perspective on design as a service to humanity that we sensed our audience would love to hear his story. We spoke with Jason on a wide range of topics, from how a near-death experience in childhood shaped his career and life, to how he maintains his energy and focus, to why being a polymath is an enormous advantage in today’s job market. We finish the interview on a topic that strays a little from our usual subjects but is ultimately more important: how through all of our individual struggles we can benefit from recognizing our shared humanity. Takeaways: * Learn what drove Jason to create his company SuperHeroic, and what he took away from the process. * Hear how servant leadership shapes his work and creativity. * Understand how Jason designs his life using tools like creative direction and brand strategy, Bio In his previous role at Nike, Jason oversaw the design and execution of all conceptual products, data-driven innovations, and inline lifestyle and performance product for Jordan Brand, as the Senior Global Design Director. During his 13+ year career at Nike, Mayden led and contributed to the creation of innovative sport performance products for athletes and cultural icons such as Carmelo Anthony, Chris Paul, Russell Westbrook, Derek Jeter, and Michael Jordan. In 2011, Mayden successfully received his Master’s in General Management and Social Innovation from Stanford University’s Graduate School of Business and shortly thereafter he returned to Nike as the Global Director of Innovation for Nike's Digital Sport division where he was responsible for the strategic investigation of new technologies and services, such as the Nike Fuel Band and the Nike+ platform. Currently, Jason is an advisor, d.Fellow and Media Designer at the Hasso Plattner Institute of Design at Stanford University, a frequent lecturer at Stanford University’s prestigious Graduate School of Business, and an advisory board member to his undergraduate alma mater, the College for Creative Studies.
44 min
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