Can we profile today, the next legal services or products client? What do we know? What don’t we know? What are the key factors to consider? Do things like geography matter in a tech based, borderless world? How will we communicate and what tools will we use? How far ahead should we go – a year or a decade? What do we know today that MUST influence our clients’ choices tomorrow? What can we learn from other industries?
In this podcast, Melissa Lyon, Executive Director and Experience Designer, Hive Legal and CLI Advisory Board member, facilitated a panel discussion focused on developing a profile of the next legal services/products client:
This podcast was part of the CLI-ALPMA Innovation and Legaltech Week 2021 Live program on 11 February 2021.
If you would prefer to watch rather than listen to this podcast, you’ll find the video in our CLI-Collaborate (CLIC) free resource hub here.