The Startup Chat with Steli and Hiten
507: How to Stop Your Customers From Churning During COVID-19?
Apr 24, 2020
Play episode
In today’s episode of The Startup Chat, Steli
 and Hiten talk about how to stop your customers from churning during COVID-19.

During a crisis like the COVID pandemic, it is
 to be expected that a lot of your customers will cancel their service with you.
 However, there are some things you can do to reduce the rate at which your
 customers cancel.

In this episode, Steli and Hiten talk about
 why you should always be working hard to improve your retention, what you
 shouldn’t be doing during this crisis, what to do to stop churn in this crisis
 and much more.

Time Stamped Show Notes:

00:00 About the topic of today’s episode

00:27 Why this topic was chosen.

01:10 Why churn is to be expected.

01:24 Why you should always be working hard to
 improve your retention.

01:34 What you shouldn’t be doing during this
 crisis.

03:00 Why you shouldn’t be lazy about trying
 to stop churn.

03:21 What to do to stop churn in this crisis.

04:10 The importance of talking to your
 custo…
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