The Startup Chat with Steli and Hiten
313: How to Deal with Abusive Customers
May 29, 2018
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In today’s episode of The Startup Chat, Steli and Hiten talk about how to handle working with customers who are dissatisfied and escalate dissatisfaction into abuse. They give you advice as to what you should do and the best attitude to have when facing such a difficult and challenging situation.

Angry customers can erupt with abusive behaviour and become acutely confrontational. ‘The customer is always right’ doesn't mean that you have to take everything they send your way nor do you have to give them everything they ask for.

‘The customer is always right’ is something that we have all heard and try to abide by in an attempt to give fantastic customer service. But setting boundaries and learning to respect each other in the transaction of daily life and business is a much healthier approach.

Tune into this week’s episode of The Startup Chat to learn how to set your boundaries and communicate them precisely so that those valuable customers that you would like to retain d…
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