The Startup Chat with Steli and Hiten
226: How & When to Use NPS Surveys in Your Startup
Jul 25, 2017
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In this episode, Steli and Hiten talk about using an NPS (net promoter score) survey tool for startups. Steli didn’t know that a NPS survey could be used for anything other than testing your own core product. In today’s episode, you’ll hear the different ways Hiten is using this tool to build his business. You’ll also find out why the NPS survey tool is not just a score—the real value is found in knowing WHY you received the number you did in the first place. Tune-in to find out how to maximize the use of the NPS survey tool and how it can help you turn your “detractors” into “promoters” for your business.
 Time Stamped Show Notes:

 00:05 – Today’s episode is about how and when to use an NPS survey for your startup
 00:34 – Steli and his team at Close.io were inspired by Hiten’s email regarding the NPS (net promoter score) of his online webinar workshop

 00:55 – Steli says he has not thought about getting an NPS score for anything else other than their cor…
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