How customers experience a company’s product or service is always top of mind for executives. However, wise executives know that employee experience should be equally valued. As businesses become increasingly driven by technology, the quantity of help desk tickets are growing exponentially. Quickly solving these issues results for employees has a direct impact on employee downtime and satisfaction. Automation and artificial intelligence have emerged as a key solution to reducing mean time to response (MTTR) for help desk resolution.
In this episode, I sit with Pat Calhoun, who is Founder and CEO of Espressive. We discuss how he raised money on an idea alone, how automation is revolutionizing help desk resolution, building product for greater user adoption, developing and NLP stack, data labeling, finding your first customers, and much much more.
If your company is looking to scale it’s AI initiatives, head over to Tesoro AI (www.tesoroai.com) – experts in AI strategy, staff augmentation, and AI product development.