The Swypit Show
The Swypit Show
May 4, 2023
The Swypit Show - Episode 23 (Bringing the Fun Into Business!)
Play • 51 min

Welcome back to The Swypit Show!

On today's episode we're joined by Jersey Goldman, Director of Fun at Atchley Chiropractic Centers, for a deep dive into providing a top-tier customer experience. It's so important to inject fun into our lives, and we should absolutely make sure it carries over into our professional world.

Jersey shares his unique experiences as a mascot, as well as how he's bringing that same energy to his current role with Atchley.


0:15 - Welcome back to the show!

1:20 - "We got hacked!"

3:15 - Dealing with Sephora's customer service

6:20 - Am I liable for fraudulent activity on my card?

7:55 - How fraudulent activity takes place in the first place

9:26 - Introducing Jersey Goldman

12:31 - What is the role of the Director of Fun?

15:10 - Bringing high-energy to all performances and conversations

18:11 - Jersey's time being a mascot

21:20 - Reminiscing on wrestling days as kids

22:45 - Working with the Dallas Cowboys

24:00 - Dealing with rival fans and making positive impressions on everyone

27:01 - You never know how you can impact someone

33:00 - "What's your angle here?"

38:05 - You only know about 5% of what is going on in someone's life

41:05 - The Giveback Movement at Atchley and how they're making an impact on patients

48:00 - Dressing as Scuba Steve from Big Daddy

49:10 - Closing remarks

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