On the latest episode of The Swypit Show, we were honored to be joined by Chris Voss, Best-Selling Author and Former FBI Hostage Negotiator, to discuss the art of negotiation in life and business.
Following an extraordinary career working as the lead hostage negotiator for the FBI, Chris Voss is now teaching the art of negotiation to leaders in business nationwide. Additionally, Chris wrote "Never Split the Difference," which is one of the top-selling negotiation books out there.
Tune in for a fantastic discussion detailing specific negotiation strategies that can be leveraged to enhance your personal and professional life!
0:20 - Welcome to the show!
2:30 - Introducing Chris Voss to the show
4:00 - "Never Split the Difference"
5:30 - Where to learn more about Chris and the Black Swan Group
6:40 - Transitioning from a cop to becoming an FBI negotiator
9:01 - Becoming a member of the FBI's hostage negotiation team
10:40 - "Procrastination is the bane of my existence"
14:06 - How you can utilize "labelling" for your business
17:20 - Mirror neurons and how they impact human interaction
21:00 - Diffusing tension with clients
25:00 - How the Black Swan Group works on negotiation skills with people
26:30 - Brandon Voss and his work with the Black Swan Group
29:43 - The various books Chris has been a part of writing
31:43 - The "mirroring" process
32:15 - "Beware yes and master no"
37:30 - Chris negotiating with a waiter at dinner
40:10 - Disagreeing without being disagreeable
47:13 - Tactical Empathy private showing
49:30 - Closing remarks
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