Techcess: embracing technology and success in your business
Technology expert Mark Riddell
Subscribe
Techcess is not just a technology podcast. It's a podcast all about achieving success in business, and the part that your technology (IT) has to play in that.
Available episodes
Newest first
Oldest first
1 day ago
Is your business using technology remotely? Here are the HR implications!
How do HR considerations impact on your business when you have staff using technology remotely?
Welcome to another episode of Techcess podcast.
Hi, this is Mark Riddell and in this week's episode, we'll be discussing the implications you're having to face in terms of HR if you're running a business that uses technology remotely!
Getting your head around those hr obligations in this new remote tech world
As businesses increasingly adopt remote working arrangements and rely on technology for seamless operations, it's crucial to understand the HR obligations that come with this shift.
HR consultant Sandy Holmes joins Mark Riddell to shed light on the essential considerations when employing staff who work from home.
With over 140 businesses relying on their expertise, Sandy emphasizes the importance of having an HR expert by your side to guide you through the complexities of employee engagement, contracts, and compliance.
Getting your staff set up
The discussion covers the importance of equipping remote workers with the necessary tools and supplies.
Sandy stresses the need to provide appropriate desks, chairs, monitors, and other office essentials to promote productivity and prevent physical discomfort or injuries.
Employers are reminded of their legal obligation to conduct display screen equipment risk assessments, both in the office and remote working environments, to ensure the correct positioning of monitors and the ergonomic setup of workstations.
And we've added a freebie to this episode to ensure you find that easy. Download Sandie's free risk assessment Document here
Free homeworkers risk assessment What you'll learn from listening to this episode of Techcess
* Importance of having an HR expert
* Tailoring contracts and handbooks to fit the business
* Duty of care towards remote employees
* Conducting a homeworking risk assessment
* Ensuring proper equipment and setup at home
* Communication and engagement with remote employees
* Alternative to conducting a home visit: using a homeworking risk assessment form
* Legal requirements for display screen equipment risk assessment Timestamped Summary:
00:00:49 HR expert advice for employers.
00:03:32 Legal duty to ensure safe home office.
00:06:28 Complete a risk assessment for home office.
00:11:47 Ensure camera is on for morning calls.
00:15:33 Bed in background: not ideal for business.
00:17:41 Staff set up can be important for team engagement and collaboration.
00:22:35 Breaks while working at home.
Book a free chat with Mark! The giveaway guide!
Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.
Check it out here.
Want to get more 'Techcess' in your business?
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com
Techcess is a podcast from m3 Networks
playlist_add
Sep 26, 2023
The Big Switch Off: How It Will Impact Your Business and What You Need to Do
The new 'Y2K' for businesses is coming. Are you prepared for it?
Hi, this is Mark Riddell, host of the Techcess podcast.
In this week's episode, we'll be discussing a significant event that will impact businesses across the UK – the big switch off of the public switch Telephone Network (PSTN).
I'll be breaking down what this switch off means for your business and why it's essential to be prepared for it.
From the migration to VoIP telephony to the potential impact on fax machines, security cameras, and more, we'll explore all the key aspects to ensure a smooth transition to a fully digital future.
So grab your headphones, earbuds and your ears, and get ready to upgrade your tech knowledge with Techcess!
Here are a couple of other related episodes you might find interesting.
VoIP episode
SOGEA episode The big switch off - an impending change for uk businesses
The UK's public switch Telephone Network (PSTN) is set to be switched off in December 2025, signaling a significant change for businesses across the country. I'm sharing the implications and impact of the switch off, urging businesses to be prepared for the transition.
The analog PSTN has served businesses well over the years, but it is unable to keep up with the demands of modern communication.
Therefore, the move towards a fully digital future is underway, where everything will run over the internet.
This shift will not only affect phone systems but also other devices such as fax machines, security cameras, door entry systems, and EPOS machines.
planning the migration from analogue to digital
Businesses need to plan for migrating away from analog lines and embracing more modern and up-to-date technology, such as VoIP Telephony.
I recently changed my home broadband circuit from a traditional analogue line to a digital line using a technology system called SOGEA, which is solely for broadband.
This transition allows for cost savings and simplification. Make a list so nothing gets missed!
To successfully navigate the switch off, businesses are advised to create a list of all the analog-dependent devices within their operations.
Neglecting to identify and transition these systems could lead to disruptions, such as non-functional alarm systems or inaccessible CCTV cameras.
It's often the overlooked components that cause the most problems.
Although the switch off poses challenges, it also presents opportunities for businesses.
Traditional phone lines may be fading, but they will be replaced by better alternatives.
Many businesses are already utilising VoIP phone systems, which offer additional features and improvements over traditional analog systems.
Embracing these new technologies can enhance efficiency and productivity for businesses in the long run.
What you'll learn from listening to this episode of Techcess
* Explanation of the big switch off (PSTN network)
* Definition of PSTN and its upcoming discontinuation
* Impact on businesses in the UK
* Migration to modern technology
* Importance of planning and identifying affected systems
* Benefits of digital lines over traditional analog lines
* Cost savings and simplified service Timestamped Summary:
00:02:39 Plan migration away from analogue lines.
00:04:33 Cost decreased but service unchanged. How?!
00:07:25 Voicemail to email simplifies message forwarding.
00:10:26 Diverting calls outside system costs businesses money.
00:13:41 Traditional telecoms moving away from long-term contracts.
00:17:53 Extra help available from m3networks.co.uk/meetmark.
Book a free chat with Mark! The giveaway guide!
Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.
Check it out here.
Want to get more 'Techcess' in your business?
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com
Techcess is a podcast from m3 Networks
playlist_add
Sep 19, 2023
The UK's top 5 industries targeted by cyber criminals. The first one's a shock!
We're revealing the top 5 industries our 'delightful' cyber criminals love to target!
Hi, this is Mark Riddell, host of the Techcess podcast.
We talk about cyber criminals and cyber security on this podcast a lot. But in this episode we're actually going to list the industries most valuable to attack. If you work in any of them, you'll need to send the episode to your boss to listen to, asap!
As I recently spoke at a Cyber Lunch and Learn event, a question caught my attention: Do cybercriminals target all businesses equally? The answer is no, and in this episode, we'll explore the industries most vulnerable to cybercrime.
However, there's one industry on the list that may not apply to our listeners, yet it's still a shocker given the level of expertise and the value of the data within that industry!
But before we dig into the details, let's start with a quick introduction. Despite warnings, cyber security still a massive threat to UK businesses!
Cybersecurity is a subject we've covered extensively on this podcast, and for good reason - it's the number one threat facing businesses today.
In the midst of a global digital transformation, where technology is advancing and businesses are moving towards the cloud, AI, blockchain, and Web 3.0, the possibilities seem limitless.
However, with these advancements come vulnerabilities, and cybercrime is on the rise year after year.
In fact, the pandemic and the shift to remote work have only accelerated cyberattacks.
In fact, the threat of cyber attacks has increased!
With employees working from home or public spaces, securing an IT estate has become more complex than ever. Unfortunately, cybersecurity remains an underinvested area for many businesses—most don't even have a dedicated cybersecurity budget.
This podcast aims to shed light on this critical issue and encourage businesses to take proactive measures.
Now, it's important to note that cyber criminals don't target only big tech giants and government agencies. Small and medium-sized businesses are equally at risk and often fall victim to cyberattacks.
The consequences are not limited to immediate financial loss but can also entail long-term damage to a company's brand, loss of customer trust, potential legal costs, and the high expenses associated with recovery.
the stats and facts
In this episode I'll be revealing the percentage of cyber attacks that target small businesses, and how many of those businesses that suffer an attack go out of business within six months.
The impact may not be immediate, but the implications on cash flow, sales, and customer loyalty can deal a devastating blow.
You'll definitely want to listen in as we get into the top five industries most affected by cybercrime in the UK.
Whether you're in these industries or not, this episode will provide valuable insights to help you safeguard your business. What you'll learn from listening to this episode of Techcess
* Does cybercrime affect all industries equally?
* The significance of cyber security in all businesses.
* The impact of global digital transformation and technological advancements.
* The double-edged sword of technology, with limitless possibilities and vulnerabilities.
* Why we're not mentioning industries least affected by cybercrime!
* Some statistics around cyberattacks on small businesses. Timestamped Summary:
00:00:00 Top 5 industries affected by cybercrime
00:04:09 Cybersecurity overlooked: Businesses lack budget and awareness.
00:07:38 Cybersecurity: Can you outrun the bear?
00:11:35 Anthem cyberattack: stats and numbers.
00:15:56 Cyberattacks on manufacturing - the impacts.
Book a free chat with Mark! The giveaway guide!
Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.
Check it out here.
Want to get more 'Techcess' in your business?
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com
Techcess is a podcast from m3 Networks
playlist_add
Sep 16, 2023
Microsoft Outlook file size limitation solution coming
You know what it's like. Trying to send an email and then you find out - file too large.
Argghhhhh!
Good news.
Microsoft is about to solve this.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Sep 12, 2023
Why cyber baddies LOVE your small or medium sized business - a Sir Alex Ferguson and Sam Allardyce worthy episode
Small or medium sized business owner? Oh boy do cyber criminals love you!
Hi, this is Mark Riddell, host of the Techcess podcast.
It's always interesting hearing small business owners claiming they don't need cyber security because they're too small to be a target of cyber criminals.
Interestingly, quite the opposite is true. Why cyber criminals love your smaller business
We're going to discuss why cyber criminals are increasingly targeting smaller businesses instead of big corporations and provide you with a comprehensive list of the top ten things you need to be aware of when it comes to fending them off!
From limited cybersecurity resources to underestimating the threat, we explore the vulnerabilities that small and medium sized businesses face and offer valuable insights to help protect your business from cyber attacks.
So grab a cup of coffee, sit back, and get ready to learn why cyber baddies love the little guys in this eye-opening episode of Techcess.
What you'll learn from listening to this episode of Techcess
* Dangers of limited cybersecurity resources
* Danger of assumption that current IT providers have cybersecurity handled
* The issue with underestimating the value of data
* Why the potential for repeated attacks
* Continued lack of investment in cybersecurity after a ransomware attack
Timestamped Summary:
[00:02:24] Big companies are less likely targets now.
[00:03:39] Budget constraints impact SMB cybersecurity vulnerability. Relying on IT may not suffice.
[00:09:23] Outsource cyber support often neglected, prioritize staff training.
[00:12:26] Backup, especially cloud backup, is essential.
[00:15:50] Cybercriminals want undetected attacks; response plans vital.
[00:20:47] All businesses share 80% of same tech. 20% is industry-specific tools.
[00:22:04] Most businesses have similar IT systems. Seek industry-specific advice for your business.
Book a free chat with Mark! The giveaway guide!
Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.
Check it out here.
Want to get more 'Techcess' in your business?
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com
Techcess is a podcast from m3 Networks
playlist_add
Sep 9, 2023
All your business data on your phone? Lost it? Oh dear! Listen to this!
We've all been there.
Reaching for our phone where we expect it to be and... oh no. Where is it?
That sinking feeling starts to take hold as you realise you've got all your sensitive business data and info on it.
Well, the good news is there could be a solution for this around the corner.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Sep 5, 2023
The danger your business faces if you're under investing in tech!
Is your business investing in technology for operations? No? Oh dear. You need to listen!
You know me as Mark Riddell, host of the Techcess podcast.
But my job is being Managing Director of an IT support company named m3 Networks which is offering a range of managed services.
And a large part of that day job is fielding objections from people who think we're just scaremongering them into buying stuff.
But we don't need to use those kinds of underhand tactics.
We're a healthy, thriving business, with a healthy bottom line, and we work with customers that we know appreciate and understand the importance of IT and technology for their smooth operations.
But there are some business owners and IT decision makers we just can't help because they think we're just trying to sell them new stuff.
So this episode is for you if you're one of the staff members of such an organisation, and you're getting increasingly frustrated with your boss's apparent unwillingness to invest in keeping things running well. The frustrations of failing tech
We all know the frustration of waiting for a sluggish computer to load while deadlines loom.
The effects of slow technology are even more pronounced when trying to finish tasks before the weekend or a holiday.
I recently stumbled across an article that made some concerning points about the growing number of employees contemplating quitting their jobs due to frustrations with their inadequate technology that impedes their work.
Workers can easily assess whether their employers prioritise technology by its impact on job performance and overall satisfaction.
And they're now voting with their feet.
What you'll learn from listening to this episode of Techcess
* Workers are quitting jobs due to poor technology
* There's a connection between employee satisfaction and investment in technology
* The trend is businesses are investing in higher-end tech for younger workforce
* Some actual statistics on workers leaving jobs due to inadequate technology
* How to approach the boss for technology upgrades
* Key points to consider when requesting an upgrade
overcoming technology roadblocks
While upgrading technology may seem like a substantial financial investment for a lot of small and medium sized businesses, it actually offers numerous long-term benefits.
Waiting for prices to decrease or ideal circumstances may lead to missed opportunities and potential loss of valuable and even vital staff members.
The point of this episode is to empower the employees who desire more efficient tools for their work so they can approach their employers, highlighting the key advantages an upgrade would bring.
You can listen to the episode to hear them in detail, but these include increased productivity and efficiency, potential cost savings, utilisation of newer and better software, improved morale and overall increased job satisfaction.
Not to mention the positive perceptions from clients!
Timestamped Summary:
00:00:00 Old, slow tech reduces workplace productivity.
00:04:10 Upgrade: Time-saving, efficient, and productivity boosting.
00:07:51 Poor customer service reflects poorly on business.
00:13:00 Upgrade tech to avoid inefficiencies and downtime.
00:15:32 Businesses benefit from investing in technology.
Book a free chat with Mark! The giveaway guide!
Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.
Check it out here.
Want to get more 'Techcess' in your business?
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com
Techcess is a podcast from m3 Networks
playlist_add
Sep 2, 2023
Can you trust an email from Microsoft? Possibly not!
Is it true that the software giant is actually trying to hack you? It's possible!
Sort of.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Aug 29, 2023
Understanding Web 3.0 and blockchain business use cases!
How blockchain and nfts could revolutionise small business technology!
If like me you're a little green around the topic of blockchain and Web3 (web 3.0) then this could be the episode for you!
As the host of this technology podcast "Techcess", I, Mark Riddell, am used to being an expert on the topics we're usually covering, such as cyber security, networking, MFA, and other business technology matters. But when it comes to this Web3 stuff, I'm still very much at the learning stage. So that's why I've invited a real expert on the topic to join us! blockchain's back story
Blockchain has become a real 'buzzword' in recent years, and for good reason.
Major organisations are now harnessing its power to streamline internal processes and revolutionise supply chain management.
From tracking raw materials in the shipping industry to combatting counterfeit products in luxury goods, blockchain provides transparency, verification, and access to a secondary market.
Our guest Sean Delaney from Sens talks us through the importance of focusing on specific use cases rather than getting lost in the technical details of blockchain itself.
He explains how by identifying pain points and exploring industries like real estate, music, and digital identity, we can easily uncover the true value and potential applications of blockchain technology.
Throughout the episode, we discuss the future of blockchain technology, the challenges posed by regulation, and the importance of a strong Web3 community.
So whether you're curious about the impact of blockchain on your industry or simply want to stay ahead of the technological curve, this episode is not to be missed.
What you'll learn from listening to this episode of Techcess
* Blockchain technology in big organizations and supply chain management
* Traceability in industries like shipping
* Authentication in luxury goods industry
* Transparency and verification for buyers and sellers
* Secondary market access
* Researching specific industries for blockchain use cases
* Future prediction of universal blockchain usage
* Marketing opportunities with NFTs
* Risks eliminated by NFTs
* Ethereum and smart contracts
* Public and private blockchains
The power of blockchain in business
One industry in which the advent of blockchain technology has unlocked unprecedented levels of transparency and efficiency in, is supply chain management.
By utilising blockchain, organisations can trace products from raw materials to end consumers, curbing inefficiencies and minimising wastage.
The implementation of blockchain in industries like shipping has proven immensely successful, reducing costs and enhancing trust by ensuring verifiable, tamper-proof records.
Also, the luxury goods industry, plagued by counterfeit products, has found a savior in blockchain technology.
Watch brands, diamond industries, and other luxury goods manufacturers are utilising blockchain for authentication purposes.
By leveraging the transparency and verification offered by blockchain, both buyers and sellers can confidently participate in the secondary market, deterring black market trade and ensuring the authenticity of products. How can your own business harness The potential of blockchain?
That's a great question. And it's one that we can't answer for you!
But like Sean suggests, rather than getting caught up in the technical intricacies of blockchain itself, the episode emphasises the importance of focusing on specific use cases.
Researching how blockchain is being implemented in specific industries and identifying pain points is crucial before considering the integration of this technology.
It enables businesses to tap into the true potential of blockchain and identify areas where it can optimize operations and facilitate seamless transfers or refunds. Timestamped Summary:
00:02:05 Understanding of blockchain & NFTs: tech vs value
00:08:44 How Blockchain has impacted on industries already, particularly in real estate
00:13:14 NFC tokenomics, NFTs, and digital identity benefits
00:15:38 Ethereum and the other blockchain structures
00:18:40 Big organisations exploring and utilising blockchain technology for efficiency
00:25:07 Future of ticketing and medical data storage
00:27:25 Prediction for NFTs
00:30:33 How your company can leverage using this new technology
playlist_add
Aug 27, 2023
An update to Google Calendar - splitting your time is now easier
Have you integrated Google Calendar into your workflow?
Then their latest update might be of interest to you.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Aug 22, 2023
The human/tech multitasking myth: how to improve focus and get things done
Focusing for success by breaking down big tasks!
In this episode of Techcess, we're talking tech hacks for those who struggle with productivity thanks to an unfocused mind.
We're directly addressing a common struggle that many of us face when it comes to maintaining focus.
As the host of Techcess, I, Mark Riddell, share my own personal challenges with focus and how it affects my productivity.
From trying to juggle multiple tasks at once to the allure of multitasking, we explore the science behind our brain's ability to focus on one thing at a time.
Additionally, we'll uncover different strategies, such as breaking tasks into smaller steps and using apps to help with that.
So, whether you're someone who loves tackling one task at a time or thrives on multitasking, this episode is sure to provide valuable insights and practical tips for sharpening your focus in our increasingly digital world. What you'll learn from listening to this episode of Techcess
* The struggle with focus
* Trying to do too many things at once
* Multitasking and its limitations
* Time Division multiplexing
* Different approaches to thinking while exercising
* Frustration with incomplete tasks on to-do lists
* Breaking tasks into smaller steps
* Undiagnosed adult ADHD and the desire for achievement
* The dopamine hit of ticking off tasks
* The use of timers and the Pomodoro technique
* Minimising distractions
the illusion of multitasking
Humans are not built to effectively handle multiple tasks simultaneously.
Drawing a parallel with computer processors, which employ time Division multiplexing to give the illusion of multitasking, I'll be explaining that our brains can only focus on one specific task at a time.
Attempting to do otherwise results in a lack of progress and a perpetually growing to-do list. Tackling those to-do lists... effectively
One of the challenges mentioned is the ineffectiveness of traditional to-do lists.
While they serve as reminders, they often lack a sense of urgency and time constraints.
I'll be explaining how I use methods and tools for breaking down larger tasks into smaller, manageable steps, providing a greater sense of accomplishment with every ticked-off item.
Timestamped Summary:
[00:00:00] Struggle with focus, multitasking hampers productivity.
[00:04:54] Breaking tasks down into smaller steps helps.
[00:08:02] Physical exercise helps with focus and productivity.
[00:09:48] The two apps that help with focus, starting with Motion.
[00:13:59] Motion's extra special bonus calendar sharing feature.
[00:19:54] The Mac exclusive Windows 'catch up' tool! The giveaway guide!
Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.
Check it out here.
Want to get more 'Techcess' in your business?
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.
Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com
Techcess is a podcast from m3 Networks
playlist_add
Aug 19, 2023
Top secret business hacks using AI tools like ChatGPT and Google Bard
Unless you've been living under the sea for over a year, you'll be aware of AI tools like ChatGPT and Google Bard. But have you been fully leveraging them to grow your business?
We're going to share some ideas for how you can do so.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Aug 15, 2023
The 5 biggest mistakes to avoid when implementing CRM (with a Zoho master!)
Beyond Free Trials: Choosing the Right CRM Software and Planning for the Future!
In this episode of Techcess, I'm joined by Zoho software expert Leigh Partin, from "Work Grow", who will talk us through how we can get our CRM systems nailed for business growth and success.
Psssst! Click this for your free 30 day trial of the Zoho One software, on Leigh!
Leigh's journey began when he left school at 16 without a clear direction.
He attempted college but it didn't work out.
At the age of 17, Leigh found himself working an IT job with the NHS before joining an IT outsource company called Bridge Partners.
Within two years, Leigh was promoted to Managing Director and learned how to grow a £3 million business with 27 employees.
He's now a consultant offering Zoho training to businesses who want to implement a streamlined CRM. What you'll learn from listening to this episode of Techcess
* The common mistakes made during CRM implementation
* The problems with lacking clear object…
playlist_add
Aug 13, 2023
The hidden dangers of free VPNs - are YOU at risk?
Are you aware that the rise in global VPN usage has skyrocketed? The reasons are clear as day: Virtual Private Networks offer increased security, anonymity, and allow access to geo-restricted content online.
But here’s the million-dollar question: Are all VPNs created equal?
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Aug 9, 2023
Email Hijack Pt2: Insights into cybersecurity and business protection following a security breach
Email Hijack Survival Guide: Expert Advice on Safeguarding Your Business from Cyber Threats!
In this episode of Techcess, I'm here to introduce part two of our two-part series on email hijacking and its impact on businesses.
Part one of our story followed a character named David who made a very alarming discovery when a supplier contacted him over an unpaid bill...
Ensure you listen to that part of our gripping tale of cybercrime and its consequences before listening to this part. What you'll learn from listening to this episode of Techcess
*The importance of email security and the reluctance of businesses to admit breaches
*The benefits of preventative security measures and the value of making informed choices
*Balancing security and usability in implementing security measures
*Recommendations for specific security measures and the importance of having an expert's guidance
*Transparency around the potential impact of excessive security measures on staff attitudes
*A summ…
playlist_add
Aug 5, 2023
Is this the ultimate browser for business?
It’ll come as no surprise, but Microsoft has yet more exciting news for us. Sometimes we wonder if they allow their employees to sleep!
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Aug 1, 2023
Creating hope: why m3's joining forces with Alzheimer's Research UK to fund vital research
Transforming Lives through Fundraising with Alzheimer's Research UK
In a world full of uncertainties, one man's life took an unexpected turn, forever changing his purpose. Little did Chris Bane know that his mum’s devastating diagnosis would ignite a flame within him, propelling him towards a mission of hope.
His journey, fuelled by this personal connection to a charity’s mission, has led him to the forefront of Alzheimer's Research UK, where he fights tirelessly for a cure.
But what lies ahead on this path of determination?
Will Chris's unwavering dedication be enough to conquer the grips of this unforgiving disease?
What was the revelation that Chris made to me that sparked major hope of an end to the nation’s fight against it?
You’ll have to listen to learn more.
Chris’s story
For Chris Bane, life took an unexpected turn when his mother was diagnosed with Alzheimer's at the age of 67.
The shock of the diagnosis stirred a passion within him to help find a…
playlist_add
Jul 29, 2023
Scary stat: 87% of businesses hit by this in the last year
You may think that cyber attacks only happen to large corporations. But unfortunately, that’s not the case.
According to a recent report, almost two-thirds of small and medium-sized businesses (SMBs) suffered at least one cyber attack over the past year.
That’s a staggering number, and it should serve as a wake-up call for businesses everywhere.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Jul 25, 2023
How every business like yours is under attack... every day! Pt1: Discovery of the implications of email hijack
Never let the boss break protocol! Your business might depend on it!
In this episode of Techcess, I'm here to introduce our two-part series on email hijacking and its impact on businesses. I'll be emphasizing the importance of storytelling to effectively convey the dangers of email hacking. Part one of the story follows a character named David who makes a very alarming discovery when a supplier contacts him over an unpaid bill... Don't miss out on this gripping tale of cybercrime and its consequences. "Email Hijack" book!
The episode is the first part of a two-part series that delves into the m3 Networks book "Email Hijack," which addresses the alarming issue of hackers infiltrating email accounts to steal from business bank accounts.
I'm Mark Riddell. And as the host of the show, it's my hope that every business, including yours, the Techcess listener's, is aware of the constant threat of attack from hackers that you face.
It's also my aim to raise awareness about this issue…
playlist_add
Jul 22, 2023
This is the latest trend in phishing attacks
Have you heard the saying, “A picture is worth a thousand words”? It seems cyber criminals have too, and they’re using it to their advantage.
In a new twist on phishing campaigns, cyber criminals are luring victims to click on images rather than downloading malicious files or clicking suspicious links.
Let’s dive into the warning signs, so you can keep your business safe from these sneaky attacks.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Jul 18, 2023
Why cyber security awareness training is so important for your business
Don't fall for cyber threats! get your teams properly trained!
In the world of business, where human error is the biggest cybersecurity risk, business owners must take action to protect their company.
Join me, Mark Riddell, as in this episode of Techcess as we uncover the shocking truth behind CEO Fraud and the devastating consequences of simple mistakes.
Will you and your business learn from the suggested vulnerabilities, or will you also fall victim to the ever-evolving tactics of cybercriminals?
Listen in to ensure you're properly armed with knowledge.
This episode features a free guide. You can download that here:
https://m3networks.co.uk/itguides/human-error-your-biggest-cyber-security-risk/
Understanding your cyber security baseline
Once you have established a clear understanding of your cyber security baseline, the next step involves identifying the risks that could threaten your business.
Risk evaluation is a targeted method to reveal vulnerabilities and prio…
playlist_add
Jul 16, 2023
Privacy alert: Change this setting in Edge, now
Don’t be mistaken, we love Microsoft Edge (and think you will too), but lately, something has come to our attention that we wanted to share..
It’s always a good idea to be aware of what your browser is doing behind the scenes. And there’s an Edge setting that you might be interested to learn about. It’s one that sends the images you view online to Microsoft.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Jul 11, 2023
Why SLAs are bullsh*t (but why we still need to talk about service level agreements anyway!)
the Truth Behind SLAs: Why They Matter in Choosing Your IT Partner!
Are service level agreements (SLAs) just a bunch of meaningless jargon or a crucial factor in selecting the right IT provider for your business?
In this episode of Techcess, I'm here to challenge common perceptions and reveal the untold truth about SLAs.
Brace yourself for a lightbulb moment that will shatter your preconceived notions and empower you with the knowledge to make informed decisions.
We’re getting into the world of SLAs and discovering why they hold the key to unlocking a reliable and trustworthy IT partnership.
Demystifying Service Level Agreements (SLAs)
Today, we're going to tackle a topic that often sparks confusion and raises eyebrows: Service Level Agreements, or as we affectionately call them, SLAs.
Now, you might have heard some misconceptions floating around about SLAs being all about the customers and their satisfaction.
Well, I, Mark Riddell, am here as the Director of one of the UK's…
playlist_add
Jul 8, 2023
Browse with confidence: The Microsoft Edge security boost
Browsing the web can be risky. It only takes one click on one bad link to put your business’s data at risk.
With cyber criminals constantly targeting businesses using automated tools, it’s important to stay one step ahead with your online security.
That’s why we’re excited that Microsoft is working on a major security update for its Edge browser, which will bring enhanced security to everyone using it.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Jul 4, 2023
A cyber security masterclass! 15 expert tips for defending your business
Stay Ahead of Cyber Threats:
15 Expert Cybersecurity DefenCe Tips for SMBs
Hi! I'm Mark Riddell and I'm here with the Techcess podcast's 100th episode.
This week - a cyber security masterclass with expert tips. We're here to empower small and medium-sized business owners through an action-packed journey to defend their businesses against cyber threats, uncovering the surprising irony that prevention is cheaper than dealing with the aftermath of an attack.
Email Phishing Prevention
Email phishing! Sounds fishy and indeed is a typical bait-and-switch situation that the netizens often fall prey to. It's a clever cyberhack where the attacker disguises as a reliable entity to scam the recipient into providing confidential information.
Quite unsettling, isn't it?
The straightforward solution here is training the skill of recognising phishing attempts and a substantial part of what we do at m3 Networks.
I'm hoping my episode emphasises on this for you.
Reach out to me, Mark Riddell,…
playlist_add
Jul 1, 2023
Now AI can make your Teams meetings more productive
Are you tired of wasting precious time in meetings, only to leave feeling confused and disorganised?
Do you struggle to keep track of all the action items and follow-up tasks that come out of these meetings?
Microsoft Teams has launched a new feature which could solve your problems and boost productivity.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Jun 27, 2023
Managed IT services vs the 'break/fix' model - which is best for YOUR business?
Break/fix Solutions versus Proactive Managed IT Services
Hi, Mark Riddell, host of Techcess here! Are you tired of constantly dealing with IT issues in your business?
In this episode, I explore the difference between managed IT services and breakfix systems, revealing a shocking truth about the latter that will leave you questioning your current IT support approach.
Listen in now to find out more!
Managed IT Services vs. Breakfix
In the world of business technology support, there are two primary approaches: managed IT services and break/fix systems.
Managed IT services involve a dedicated IT provider taking on the responsibility for a company's technology needs, providing continuous and proactive support.
This all-in-one solution covers a broad range of services, such as endpoint security, data backup, and web content filtering.
On the other hand, break/fix systems rely on contacting an IT professional only when something goes wrong.
While this reactive method may be…
playlist_add
Jun 24, 2023
Stop! And think! Before you act on that email..
How many times a day do you respond to an email without really thinking about its contents?
Maybe it’s a request for some information. Perhaps it’s asking you to pay an invoice. All mundane stuff. But no sooner than you’ve hit send, you’ve fallen victim to a Business Email Compromise (BEC) attack.
Learn more about this on this week's new "Tech Update" bonus episode.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Jun 20, 2023
How to stop phishing hackers from preying on our human psychology!
Don't fall for urgency, greed, or trust scams! Here's how to stay safe online
In this episode of Techcess, we uncover the dark art of phishing and how attackers exploit human psychology to gain access to your sensitive information.
But what happens when one of your senior staff members falls prey to their tactics?
Find out now by pressing play on the episode! Common Types of Phishing Scams
Phishing scams are becoming increasingly sophisticated, using a variety of tactics to deceive their victims. These schemes often involve impersonating legitimate organisations or entities, with the end goal of tricking individuals into disclosing sensitive information.
Some more common types of phishing attacks include email phishing, spear phishing, and smishing, which involve different methods of delivery and level of personalisation.
As technology continues to improve, so too do the methods used by cybercriminals, making it imperative for businesses and individuals to stay educated on the la…
playlist_add
Jun 17, 2023
Are you using a malicious browser extension without realising?
How many browser extensions do you use?
Extensions can be really useful. They can make you more productive and save you time. But some won’t.
Learn more on this week's new Tech Update.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Jun 13, 2023
Mastering Your Business' Future: A Simple Guide to Creating a Technology Roadmap
Creating a Tech Roadmap: A Must-Have Guide for Businesses
If you're feeling overwhelmed and frustrated with constantly changing technology, trying different solutions without success, and struggling to keep up with competitors, then you are not alone!
Many business owners and entrepreneurs experience these painful emotions due to the lack of a proper technology roadmap.
They may be investing in new technologies without a clear strategy, resulting in wasted resources, time, and money. They may also encounter unexpected challenges and disruptions, such as cyber-attacks or system failures, that can harm their business.
By creating a technology roadmap, they can gain clarity, direction, and control over their business's future, leading to improved productivity, efficiency, and resiliency.
Here's what you're going to learn.
Avoiding Costly Mistakes
Investing in the wrong technology can lead to significant financial losses, wasted time, and resources, while also negatively impacting y…
playlist_add
Jun 10, 2023
How cyber criminals try to hack your accounts while you sleep
Have you ever felt frustrated by the flood of notifications from your multi-factor authentication (MFA) app?
Well, cyber criminals have too. And they’re taking advantage of “MFA fatigue” to try to gain access to your sensitive business data.
Learn more about how they're dealing with this (at your expense!) on this week's new Tech Update.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Jun 6, 2023
IT Troubleshooting beyond the 'IT Crowd method' 😁
Master the Art of IT Trouble-shooting:
Simple Solutions for Common Problems
If you're feeling frustrated and helpless when your logical problem-solving isn't resolving the issue, then you are not alone! Despite trying various methods and techniques, you still end up with the same result and might even feel like giving up. The Simple Trick - Turn it off and on again
Sometimes, the easiest solution to an IT problem is to simply restart the device. This basic step can often resolve minor issues quickly and efficiently. It's such a well-known IT industry fix that the comedy programme "The IT Crowd" parodied it almost every episode!
The process of rebooting forces the system to reset and discard any temporary data or background processes that might be causing the issue.
It might seem counterintuitive to resort to such a simple solution, but bear in mind that complexity isn't always the answer to a problem.
In this episode I'm (Mark Riddell, Managing Director of m3 Networks) pointing o…
playlist_add
Jun 3, 2023
The final curtain call for Windows 10: What you need to know
Microsoft has announced that the current version of Windows 10, released in 2022, will be its final release.
If you’re currently using Windows 10, you might wonder what this means for your day-to-day operations.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
May 30, 2023
What is a VCIO and why do you need one for your business?
Transform Your IT Strategy with a Virtual Chief Information Officer
Do you want the benefits of high-level IT expertise for your small business without the cost of hiring a full-time CIO? Look no further!
I'm sharing the solution to gaining access to top-notch IT knowledge without breaking the bank.
Learn how to tap into expert IT resources and improve your business's technology strategy without committing to a full-time hire.
Cybersecurity
As an essential aspect of any IT strategy, cybersecurity helps protect businesses from threats and breaches.
A vCIO can offer suggestions on best practices for maintaining security, such as performing regular updates, installing necessary patches, and conducting risk assessments.
In this episode, I, Mark Riddell, will emphasise the importance of a vCIO's role in providing strategic guidance on topics like cybersecurity, helping organizations implement appropriate measures and safeguard their systems from potential dangers. Disaster recov…
playlist_add
May 27, 2023
DON'T update the Windows 11 optional update! It's better to wait. Here's why...
Microsoft has just announced an option for people to trial new features before their general release in Windows 11
This isn’t about fixes to security flaws – everyone gets those at the same time.
This is an opportunity for businesses to jump the queue to receive new features and updates first.
Sound exciting?
Yes!
Worth the risk?
Not quite.
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
May 23, 2023
Upgrade to VoIP before PSTN switch-off so you don't get left behind!
Do you want a phone system that won't break the bank and is dependable? Time to switch to VoIP. After all... you have to!
Do you feel like you're constantly throwing money at an outdated phone system that still drops calls?
Do you struggle with poor sound quality and inefficient call routing?
It's time to take action before the PSTN switch-off leaves you without a working phone line.
In this episode, we'll help you understand the criticality of transitioning to VoIP, how it provides superior sound quality and cost savings, and give you practical steps to prepare for the switch-off.
Say goodbye to frustration and hello to reliable communication. Switch off of PSTN
The Public Switched Telephone Network (PSTN) has been a cornerstone of the UK's communication infrastructure for over a century.
However, with increasing demands for modern communication capabilities, the outdated system will be switched off in December 2025, as part of a nationwide initiative to transition towar…
playlist_add
May 20, 2023
Can your business go green by switching to the cloud?
Cloud computing has quickly become a popular option for businesses that want to streamline their operations, reduce costs, and become more flexible.
But are you swayed by the idea that cloud services are automatically better for the environment?
Listen to this latest Tech Update to find out more about the benefits to your business of cloud computing!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
May 16, 2023
Healing & Empowerment: A Cancer Survivor's Story (m3's charity partner for Q2, 2023)
Finding Strength & Support During Cancer Treatment: m3's Q2 2023 charity partner - Sutton Cancer Support Centre
Many struggle to find emotional support as an adult affected by cancer.
Some experience being told to just stay positive or think happy thoughts with no relief in sight.
It's time to acknowledge the pain and frustration of ineffective actions and explore real solutions.
Join us as we delve into the crucial role of cancer support centres, specialised therapies, and the emotional and psychological strain of cancer.
Learn some real actionable techniques for regulating emotions and boosting self-assurance during difficult times.
Don't suffer in silence any longer. Listen to this episode of Techcess now. m3 Networks' Q2 2023 charity partner - Sutton Cancer Support Centre
Jackie Price joins me (Mark Riddell) from Sutton Cancer Support Centre, where she learned first-hand the power of complementary therapies, breathing and relaxation techniques, and the importance of supporti…
playlist_add
May 13, 2023
Charging your devices in public places? Watch out for “juice jacking”
Airports, hotels, cafés... they offer public charging points. But should you use them?
They’ve been in the news after the FBI recently tweeted advice to stop using them.
Crooks have figured out how to hijack USB ports to install malware and monitoring software onto devices as they charge.
Listen to this latest Tech Update to find out more about this latest threat to your online security!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
May 9, 2023
Why relying on MFA (multi factor authentication) alone is a risky mistake!
The Hidden Dangers of Relying on MFA for Cybersecurity
Are you a busy business owner feeling frustrated by the lack of results from relying solely on Multi-Factor Authentication for your online security?
Do you feel like you're constantly playing catch-up with the latest cybersecurity threats?
Join us in this episode as we tackle the importance of a multi-layered approach to online security, explore the pitfalls of depending solely on MFA, and provide practical tips for creating strong passwords and maintaining good online hygiene.
Plus, discover the benefits of partnering with a security-centric IT firm for a more comprehensive defence strategy.
Don't let ineffective solutions leave you vulnerable - listen to this latest episode of the Techcess podcast, now!
Seriously! Don't rely solely on MFA!
I'm Mark Riddell, and in this episode of the Techcess podcast, I discussed the risks of relying solely on multi-factor authentication (MFA) for online security.
As a digital security s…
playlist_add
May 6, 2023
LinkedIn takes action to tackle fake accounts
Have you noticed an increase in fake profiles on LinkedIn lately?
It’s no surprise that the more popular a platform becomes, the more likely it is to attract the attention of cybercriminals.
These fake accounts can be tricky to spot, and they’re used for all sorts of scams and tricks, from spamming people to downloading malware and stealing personal data.
Listen to this latest Tech Update to find out more about what LinkedIn are doing about them!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
May 2, 2023
The real world benefits of Power BI for your business
Sheryl Newman Reveals How to Master Power BI for Your Business
Do you want to see your Small and Medium Enterprises (SMEs) skyrocket in profitability?
Sheryl Newman is here to show you how your business can benefit from tailored technology solutions and maximize its potential.
In this episode of Techcess, I talk to Sheryl about the incredible software, and how it can massively streamline your business processes.
The Power of Power BI
Power BI, a cloud-based business analytics service, is a powerful tool that enables businesses of all sizes to analyse data, identify trends, and make well-informed decisions.
Its accessibility and user-friendly interface make it an ideal choice for small business owners, enabling them to establish real-time dashboards and reports that can ultimately save both time and resources.
By harnessing the insights it provides, businesses can make proactive decisions, inturn enhancing productivity and efficiency.
We talked about Power BI in a previo…
playlist_add
Apr 29, 2023
Microsoft hints at some exciting Windows 12 developments
As technology enthusiasts, we’re always looking ahead to the next big thing...
With Windows 11 still feeling like a shiny new toy, it’s surprising to hear reliable speculation about Windows 12 potentially arriving as soon as next year.
It’s already on our minds, and we can’t help but wonder what it will look like, what improvements we’ll see, and what new features will be included.
While we can’t provide definitive answers just yet, there are whispers of new features that could be game-changers for businesses.
Listen to this latest Tech Update to find out more about them!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Apr 25, 2023
Are your remote workers feeling isolated? Here's how you can use technology to fix that!
Overcoming isolation for remote workers with technology
Remote work has become a staple for many businesses, but it also presents unique challenges for employees and employers alike.
One of the most significant issues faced by remote workers is the feeling of isolation and disconnection from their colleagues, which can lead to decreased motivation, productivity, and job satisfaction.
In this episode, we're exploring some strategies to keep remote workers engaged and feeling like part of the team. The challenges of remote work
Remote work is here to stay, but it presents unique challenges not faced by office workers.
Feeling disconnected from colleagues can lead to isolation, disengagement, and reduced job satisfaction.
Remote workers often miss out on casual conversations and impromptu meetings that happen in an office setting.
To bridge this gap, video conferencing platforms and instant messaging tools can help create a more connected and engaged environment.
Insisting on havi…
playlist_add
Apr 22, 2023
Criminals are exploiting AI to create more convincing scams
As technology continues to evolve, so do the tactics of cyber criminals.
With the rise of artificial intelligence (AI) tools, criminals are finding new ways to exploit this technology for their malicious purposes.
AI chatbots, in particular, have gained popularity among cyber criminals due to their ability to generate text that is indistinguishable from human-written text.
Listen to this latest Tech Update to find out more about them!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Apr 18, 2023
The pros and cons of buying hardware from your IT support company
How do you purchase your new IT hardware?
In this episode of Techcess, I'll be talking you through the various pros and cons of purchasing your IT assets from your IT support company, versus sourcing the equipment yourself!
In today's world, technology is the backbone of most businesses and without it, let's just say things wouldn't go very smoothly.
If you listen to the episode I go in depth on all the various positives and negatives of buying from an IT support company like ours at m3 Networks.
So what are the pros and cons of buying your hardware from your IT support company? The pros
As you'll know if you're a regular listener to the Techcess podcast, we are here to serve you, first and foremost. We're not here to sell anything more than free advice.
That's why I'm able to give you a very honest rundown of the many benefits of buying from an IT support company like us, as well as being upfront about the disadvantages.
Let's start with the pros, shall we? These are:
Convenie…
playlist_add
Apr 15, 2023
3 essential cyber security tools for every business
Let’s talk about your business data...
It’s valuable and keeping it safe should be a top priority.
If you don’t have much security in place, then it’s time to start implementing some basic measures right now.
There are a variety of security solutions available that can help protect your business data.
From preventing criminals from gaining access to recognizing attacks in progress, and minimizing the damage that can be done.
However, there is no one-size-fits-all approach, as every business has different data protection priorities and data types.
But, to get you started, there are three essential measures that we think every business should have in place.
Listen to this latest Tech Update to find out more about them!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want…
playlist_add
Apr 11, 2023
How to hire a hitman on the dark web | Techcess rounds up UK Cyber Week
We should start by admitting that this episode won't help you hire a hitman. Sorry.
In this episode of Techcess, Mark Riddell talks us through his experience attending the UK Cyber Week event, and his summary of the keynote talks.
Among other things, we'll learn why you need to be careful if you're a high profile target that happens to attract the attention of a hot blonde on a dating app, and why you shouldn't share your birthday on social media...
This is an episode you don't want to skip if you want to be kept informed of the latest risks cyber criminals pose to your business! The VIP experience
Thanks to the Techcess podcast, host Mark Riddell was invited to attend the UK Cyber Week as a VIP. Being that Mark also wears another hat as one of the founding members of m3 Networks, he jumped at the chance and booked himself into some juicy talks... Confessions from an actual hacker
If you've listened to Techcess before, you'll know how much Mark really doesn't like hackers. And I m…
playlist_add
Apr 8, 2023
Microsoft’s Latest Update Will Revolutionize Your Online Security Forever
Say goodbye to hackers with Microsoft's game-changing new feature!
Microsoft is planning to enable Multi-Factor Authentication (MFA) directly in its Outlook app for many 365 business users.
Listen to this latest Tech Update to find out more!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Apr 4, 2023
The ransomware Boogeyman: 5 ways you can defeat him!
How can you protect your business against ransomware attacks?
In this episode of Techcess, Mark Riddell explains what aspects of your business the ransomware boogeyman can attack, and how you can ensure you're ready to defend!
He explains how there are five clear steps to keeping the ransomware hackers at bay, and ensuring your business doesn't become just another victim! Busting the ransomware myth
Ransomware attacks are increasing, making it essential that you're armed with the knowledge on how to better protect your business.
A lot of business owners and leaders dismiss this from their task list, saying "oh it will never happen to us" or "hackers don't target companies like ours" but the opposite is true.
Hackers go after the easy pickings, and they'll be able to predict your level of protection based on the size of your company.
All it takes is one person in your business to take the wrong action with a rogue email, and everything can be lost in seconds. One very specific way…
playlist_add
Apr 1, 2023
Stop Wasting Time and Money on Productivity Tools: Here’s How to Get it Right!
Productivity tools should be... productive!
Are you tired of hearing about all the amazing productivity tools out there, only to find that they end up making your life more complicated?
You’re not alone.
It turns out that bringing in new tech can actually backfire if it’s not properly integrated into your business.
Maybe you’ve experienced this before. You get a shiny new tool, you’re excited to try it out, and then… crickets. No one knows how to use it, it’s not integrated with anything else, and it just ends up being a waste of time (and money).
But fear not! There is a solution. And no, it doesn’t involve throwing your computer out the window and going back to pen and paper (although that does have a certain appeal).
Listen to this latest Tech Update to find out more!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them…
playlist_add
Mar 28, 2023
What is Power BI - and how can YOUR business use it?
Want an easy way to take the guess work out of your business operations? Introducing... Power BI!
In this episode of Techcess, Mark Riddell explains just what is Power BI and how can it help your business to grow.
This is one of those episodes of Techcess that we love to publish.
Episodes that we know can be something of a 'game changer' for smaller and medium sized businesses who aren't quite so up to date with new technology.
I mean, that's why we're here, after all.
We'd like to think we're keeping you informed! Ha! What is Power BI and how can small and medium sized businesses use it?
The software is cloud based, and it's absolutely free.
At least to start. You can improve functionality and upgrade it to a paid tier but we think most people listening to this episode of Techcess (86) will find the free version just fine.
Power BI is essentially a business intelligence tool developed by Microsoft.
It's part of the Microsoft 365 services, and it allows you to connect various…
playlist_add
Mar 25, 2023
Beware of Bot Malware: Protect Your Business and Keep Your Profiles Safe
Let’s talk about bots
Not the friendly and helpful ones, such as ChatGPT, that we all love to interact with.
We’re talking about the malicious ones – the bot malware that’s causing quite a stir in the cybersecurity world.
Listen to this latest Tech Update to find out more!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Mar 22, 2023
How IT managers can use co-managed IT services (and finally enjoy a holiday!)
Are you a long-suffering office IT manager who wishes you could go on holiday without a phone call from work?
In this episode of Techcess, Mark Riddell talks us through the benefits of hiring in co-managed IT services support.
If you're an IT manager who dreams of a relaxing holiday without being bombarded with phone calls about IT disasters then you need to listen this week because we've got a solution for you.
As an IT manager, you know how challenging it can be to manage your organisation's IT operations with limited resources. But what if we told you there was a solution that could make your life easier and improve efficiency?
An introduction to co-managed IT services
Introducing co-managed IT services, the topic of this episode.
We'll be exploring what they are, what they look like, and the benefits they can provide for your business.
If you're not familiar with co-managed IT services or unsure about their benefits, this episode is a must-listen. We'll explain how co-manage…
playlist_add
Mar 19, 2023
Don’t forget your phone when you think about cyber security
The amount of sensitive information stored on our phones is staggering
Financial details, personal messages, banking apps, photos, and contact information are just a few examples of the data that can be accessed through the small glass screen.
This is particularly concerning when employees use their phones for work, as they may have access to company systems, including email, contact lists, network access, and file systems.
So let’s help you protect yourself!
Listen to this latest Tech Update to find out more!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Mar 15, 2023
Changing the way you think about email security forever!
How secure is the email in your business?
In this episode of Techcess, Mark Riddell talks about how email is a critical communication tool for your business, but is also one of the most common attack vectors for cyber criminals!
And he warns how relying on your Office 365 keeping you safe and protected is not enough!
Your Email Service is Not Enough
You may think that your email service such as Office 365 has got you covered, but let us tell you, you're absolutely wrong!
It's our hope that you'll listen to this episode and understand that if you are ignoring your email security, you might need to get it back on your to do list as soon as possible! Watch the trailer for the episode
The Consequences of an Email Attack
You could be forgiven for only focusing on the costs of service provision for all the technology tools you're using in your business. But have you given any thought to the costs associated with NOT taking action when it comes to the security of your business.
In thi…
playlist_add
Mar 11, 2023
Let’s start talking about AI
The whole world is suddenly talking about Artificial Intelligence.
From Alexa in your kitchen, to Siri on your phone, AI is already all around us, but new names like ChatGPT, Dall-E, Jasper and more feel like they’ve blown up the internet.
These new concepts take things WAY further, helping us to write articles, search the web with natural conversation, generate images, create code, and introduce new ways to make our daily lives even easier.
But emerging technology nearly always launches in a blizzard of geek-speak before it settles into everyday life. Early PC users might remember the ‘DOS prompt’. And when did you ever have to ‘defrag’ your phone?
Experts believe that these new AI tools will become the building blocks of a whole new world of tech, redefining the way we interact with computers and machines.
So let’s help you decode some of the terms you’ll hear this year.
Listen to this latest Tech Update to find out more!
If you want to check out our full episode…
playlist_add
Mar 7, 2023
From breaches to black markets - how your business information ends up on the dark web (and how to stop it!)
Want to ensure your business information isn't in the hands of criminals on the dark web?
Listen now!
In this episode of Techcess, Mark Riddell talks about how easily company information can end up in the hands of criminals on the seedy world of the dark web.
He describes the common causes for the problem, and shares how you can ensure it doesn't happen to you. As well as sharing a scary stat about how much money you could lose if you don't take action now! The 'dark web' - what is it?
As a managed IT service provider, we at m3 Networks understand the importance of protecting your sensitive information, and we believe that all businesses should take steps to achieve this goal.
And as business owners ourselves, we totally get how important it is to make sure you are doing everything you can to protect the things that you've worked hard for and poured your heart and soul into for years and years.
And that's why first off, we're going to explain in this episode what the dark web is.…
playlist_add
Mar 4, 2023
Cyber attacks are getting bigger and smarter. Are you vulnerable?
Ever tried to buy tickets for a huge event and found the site's collapsed under the strain?
The ticket site falls over – usually temporarily – because the server is overloaded with traffic it doesn’t have the capacity for.
Criminal Distributed Denial of Service attacks – DDoS, for short – exploit the same principle.
Listen to this latest Tech Update to find out more!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Feb 28, 2023
How we help enable business growth without your IT holding you back
How to ensure your business doesn't become a victim of its own success when it comes to IT.
In this episode of Techcess, Mark Riddell talks about the growing pains of a business and how to enable business growth without letting IT hold you back.
He discusses the problem of growing the business while still retaining the company's values and customer experience. Keeping the connection
As the business grows, there is a need to step back and bring in more people to the team, but this can lead to losing the connection with customers.
Mark emphasises the importance of ensuring that customers still feel the same connection with the business.
There's discussion about the importance of empathy in understanding the customer's point of view, especially when it comes to technological problems.
Mark also explains his own personal background experiences and how it's helped him to see things from the customer's perspective. Watch the trailer for the episode
Challenges faced by businesses with…
playlist_add
Feb 25, 2023
AI is making phishing scams more dangerous
AI chatbots have taken the world by storm in recent months...
We’ve been having fun asking ChatGPT questions, trying to find out how much of our jobs it can do, and even getting it to tell us jokes.
But while lots of people have been having fun, cyber criminals have been powering ahead and finding ways to use AI for more sinister purposes.
Listen to this latest Tech Update to find out more!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Feb 21, 2023
Radio Tay's Cash For Kids - m3 Networks Q1 charity partner update
Our positive reviews for managed IT services aren't just bragging material. We're turning them into cash for kids!
Mark from m3 Networks talks to Claire Anderson from Radio Tay to get the gossip on this joint fundraising partnership. Radio Tay's Cash for Kids
The podcast episode features an interview with Claire Anderson from Radio Tay, who oversees the radio station's "Cash for Kids" project.
During her chat with Mark, she highlights the transformative impact of the charity on the lives of children and families in need, particularly a teenage girl with autism who could not afford swimming lessons.
She explains how the charity had to adapt during the pandemic, with Claire describing the challenges they faced and how they overcame them. Watch the trailer for the episode
Learn more about Radio Tay's Cash For Kids
If after listening to this you want to find out how you can also get involved and help raise much needed funds for Cash For Kids, we'd love you to do so.
Here's where yo…
playlist_add
Feb 18, 2023
Is your cyber security focusing on the right things?
To protect your home from an intruder you make sure your doors and windows are all locked and secured.
You might go further: build a fence around the perimeter, perhaps even get an angry-looking dog to stand guard.
But there’s no point going to all that effort if someone’s already broken in and set up camp in the basement.
Listen to this latest Tech Update to find out more!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Feb 14, 2023
The secret of why your cyber security sucks balls! (And why it's not your fault)
Your cyber security isn't very good. But don't panic! We can easily fix that.
Mark from m3 Networks explains why you as the decision maker have the power to overcome your ball sucking cyber security! Getting the right information for securing your business through cyber security
As a business owner or the person responsible for IT in the business, it is your responsibility to ensure that the business has the right IT systems in place so that their product or service can be delivered to customers.
This starts with getting the basics right, such as having the correct internet connection, bespoke hardware, fast wi-fi, and up-to-date software and cloud applications.
In order to make an informed business decision, it is important that the correct information is presented in a way that can be understood.
As the business owner, you have the knowledge and expertise to understand the needs of your business and customers, and use this to make decisions.
Just as you would rely on an account…
playlist_add
Feb 11, 2023
Young employees have different attitudes to cyber crime
If you employ anyone aged between 16 and 19, you need to pay special attention to the cyber security training you’re giving your team.
A new study has revealed that a host of worrying online behaviour has become almost normalised among many young people. And much of this activity is illegal.
We’re not talking serious cyber crime such as ransomware attacks or stealing data.
Listen to this latest Tech Update to find out more!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Feb 7, 2023
New IT provider - you've onboarded. What's next?
You've onboarded with a new IT provider. What's next?
Mark from m3 Networks talks us through what the next 30, 60 and 90 days looks like! What happens for your business when the next stage starts?
So we're picking up from the day that you are onboarded with your new IT company and what the 30, 60 and 90 days following should look like.
Last week I talked about the onboarding process and how you want this to be slick, and if you've chosen the right IT company, then it's gonna have hopefully gone well.
This episode should act as an opportunity for you to compare and contrast what a typical m3 Networks transition looks like and what you're experiencing with your new IT provider! Watch the trailer for the episode
The next 90 days!
So we're gonna talk about what should happen after you've come on board with your new IT provider.
We're going to take you through the m3 Networks onboarding guide that we send to customers after we've onboarded them.
We'll also talk about what that look…
playlist_add
Feb 4, 2023
Take action to avoid a devious new phishing scam! - Tech Update
Another day, another scam. And this is a sneaky one.
Cyber criminals are getting smarter.
This recent malware threat is unusually smart.
It impersonates a highly trusted brand name to get a foot in the door.
Targets receive a convincing looking email that appears to come from a widely used e-signature platform.
Listen to this latest Tech Update to find out more!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Jan 31, 2023
The two things that can go wrong when changing IT provider (and how we at m3 avoid them!)
How can the onboarding process go wrong when you change IT providers?
Mark from m3 Networks talks us through the risk you'll be facing when you decide to improve your IT support - and how you can mitigate the risk! What can go wrong when you change IT support provider?
Businesses often stick with their IT company despite dissatisfaction due to fear of switching.
This fear can sometimes be realised by two possible scenarios: the current IT provider making it difficult after being informed of leaving, and the new IT provider not having a smooth process for onboarding.
In this episode of Techcess, Mark talks us through what we should be ready for when it comes to changing IT providers. Watch the trailer for the episode
The possible nightmare scenarios explained!
As Mark explains, there's two very real threats to your stress free change to a new IT support povider!
The first nightmare outcome of switching IT companies is when your current IT provider decides to make life difficult…
playlist_add
Jan 28, 2023
When did you last have a (IT) health check?
How’s the January health kick going?
Lots of us take our health seriously – once a year, anyway – and it’s good to spend time thinking about whether you’ve been looking after yourself (and better still, doing something about it).
Your doctor would probably like to see you once a year for a health check, just to pick up any small problems and stop them getting worse.
It’s exactly the same principle with your technology.
Listen to this latest Tech Update to find out more!
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
playlist_add
Jan 24, 2023
How much does IT support cost for a small business?
How much should you expect to pay for IT support if you're a small business?
Mark from m3 Networks shares expertise as a long standing IT support provider, discussing the various pricing models available and the challenges that businesses face when trying to determine the cost of IT support.
What does IT support cost for your business?
Even if you've got an IT company, you know what it costs from your current provider, but that's based on the location that they're based in.
It's based on the services that they're providing too!
In this episode, Mark shares why businesses in larger cities tend to pay more for IT support, and how you can 'hack' that issue to your advantage! Watch the trailer for the episode
The pricing models explained!
As Mark explains in the episode, IT pricing can be a bit of a 'minefield' and is dependent on various factors, including what kind of business model your would-be IT support company is using.
The traditional "break-fix" model of IT support, where…
playlist_add
Jan 21, 2023
Are your younger employees experiencing ‘tech shame’?
It seems that Gen Z and even some Millennial employees are less tech savvy than many employers might expect. It’s an assumption that’s leading to a sense of ‘tech shame’.
Younger workers may have grown up using Snapchat, TikTok and Minecraft, but they’re not always equipped with the skills they need to adapt to the workplace.
A recent study has found that one in five employees aged 18 to 29 feel judged when they encounter technical issues at work. That’s compared to just one in 25 employees aged 40 or over.
Listen to this latest Tech Update to find out more!
Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, he…
playlist_add
Jan 17, 2023
Cloud data protection - what you can do to ensure your cloud services are safe and secure
Time to think about cloud security!
Mark from m3 Networks explains exactly what kind of business uses cloud services and how they should be protecting them.
(Spoiler - you are!)
How to tell if you're using cloud services
There's a fairly easy way to tell if you're using cloud services in your business.
You're using a computer that does things outside of the limits of your computer itself.
So yes, you're using cloud services.
Now we've established that, best we discuss just how you protect them!
Watch the trailer for the episode
Let's be real - you hadn't even really thought about cloud data protection before now...
As an IT professional with decades of experience, Techcess host Mark Riddell knows that every business today relies on cloud services in some way.
Whether it's for storing data, hosting applications, or delivering content like this podcast episode, the cloud has become an integral part of modern business operations.
But many businesses don't take cloud securit…
playlist_add
Jan 14, 2023
Hybrid working: a little trust can go a long way - Tech Update
Countless employers still don’t trust their people to do their best work unless they’re physically in the office.
But while managers may be struggling to adjust to our new hybrid working world, this perception is a long way from the truth.
Listen to this latest Tech Update to find out more!
Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To…
playlist_add
Jan 10, 2023
Save 60% on telephony: switch to VoIP (you'll have to anyway)
Great excuse to upgrade your telephony and save money - soon you won't have a choice!
Mark from m3 Networks explains what's happening to BT's legacy PSTN network...
Is your office phone system still on the old style copper wire network?
Did you know that your telephone handsets might not be the only thing using the old PSTN system that's been around for longer than most of us have!
In this episode, Mark will be talking you through everything you need to know about the forthcoming switch off, and why you shouldn't wait until the deadline that's coming up in less than three years now.
Watch the trailer for the episode
The switch to VoIP Telephony - why you need to and how it can save you money
In this week's episode, we'll be discussing how you can save up to 60% on your telephony costs by switching to a VoIP telephone system.
The reason for this switch is that soon enough, the PSTN (traditional phone) network will be shut down.
This means that every phone line in the UK will…
playlist_add
Jan 3, 2023
IT services provider change due in 2023? Listen to this first!
If you're thinking of shopping around for a new IT services provider...
Mark from m3 Networks explains how he can help you make sure you choose the right one for your business!
Does your IT services provider suck? Time for a new one. But who?
In this episode, Mark will be talking you through what the "2023 IT Services Buyer's Guide" is.
Hopefully you've carried out the free security audit offered in the previous full episode, and you've ensured your business is protected.
On the off chance you found it isn't, and you're now looking to shop around for a new IT services provider, this episode (and the attached free guide) is here to help you do that. Watch the trailer for the episode
The importance of working with the right IT services provider
As a business owner, you may understand the crucial role IT plays in your success.
But when technology issues arise, it can surface a lot of hidden leaks in your system, and sink your team's productivity.
This is where the partnership wi…
playlist_add
Dec 31, 2022
Most malware attacks are against Windows machines!
Do you have Windows based systems in your office?
This bonus episode explains why you need to be more vigilent!
Windows machines are very common in offices around the world.
But with that comes an increased danger of attack.
Listen to this latest Tech Update to find out more!
Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/
Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more ab…
playlist_add
Dec 27, 2022
Tangled cables? Solving your 'snake's wedding' server room issue!
Is your server room a snake's wedding?
Mark from m3 Networks explains how you can make your server room less of a snake's wedding!
Is your server room an absolute mess?
Are you struggling with cluttered and disorganised server rooms?
You're not alone.
As Mark explains in the episode, the teams at m3 Networks have seen a lot of server rooms that are just as chaotic as yours, if not more so!
What tips will Mark offer in this episode of Techcess?
In the episode, Mark offers his expert advice on how you can quickly and easily declutter, optimise, and properly label your space for improved functionality and efficiency.
From removing redundant equipment to replacing long cables and disposing of old IT equipment, we've got you covered.
Say goodbye to tangled cables that resemble a snake's wedding! And get ready to say hello to a well-organised server room.
Take action on your cluttered server room full of tangled cables - before it's too late!
It is important to get on top of ta…
playlist_add
Dec 20, 2022
Is your IT company risking your Office 365 security?
Your Office 365 security could be in major danger if your IT company's getting this wrong...
Mark from m3 Networks explains how your IT company needs to be on top of one very important security measure with Office 365!
Is your IT company putting your Office 365 security at risk?
Find out in this episode as we discuss the importance of one particular thing they should be checking to ensure you have enabled.
Also, we'll be explaining how you can take up Mark's offer of a free security audit to ensure your business is protected.
Don't assume that just because you have an IT company working with you, that you're covered when it comes to your cybersecurity! Your current IT provider is just that - an IT provider. Not a cybersecurity specialist!
With so many different companies offering IT services, it can often be difficult and confusing to determine which one is right for your business.
And so sometimes the IT provider that you chose at one point in your business's life span may not…
playlist_add
Dec 17, 2022
A world without passwords is coming!
When can you finally forget your password?
This bonus episode brings an update on the continuing campaign to rid us of passwords!
Passkeys are set to take over from traditional password to give us a safer, more secure way of logging into our online accounts.
That will be a major step forward for online security, and it’s gathering pace quickly with more and more big names adopting the technology.
So how long will it be before we finally wave goodbye to the password?
Listen to this latest Tech Update to find out more! Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is…
playlist_add
Dec 13, 2022
The risks of consolidating IT suppliers (and why you still should!)
Do you have many different IT suppliers?
mark from m3 Networks explains what the risks are if you consolidate them (and why you should anyway!)
This episode is a must-listen for anyone who gets their IT services supplied from lots of different vendors!
In today's world where technology is constantly evolving, it's increasingly important to have a reliable source of IT services.
With so many different companies offering IT services, it can often be difficult and confusing to determine which one is right for your business.
So let's help you figure it out!
In this episode, Mark talks about VoIP services, and mentions a previous episode in which he chats with m3 Networks' vendor of choice, NFON.
Here's the link to that episode if you want to have a listen and learn more about the go-to VoIP of choice for m3 Networks customers!:
https://link.chtbl.com/VOIP-leach-71shownotes
Here's where you can find all the other episodes in which we've discussed VoIP on the podcast, too.
https:/…
playlist_add
Dec 10, 2022
Are your people Christmas shopping from work?
Almost half of people with social media accounts have admitted to falling for shopping scams.
This bonus episode brings a festive warning!
If members of your team are doing a little last minute Christmas shopping from work, how can you be sure your business is protected?
New research shows that a massive 47% of people have clicked on links hoping to get a great deal, and instead ended up giving financial and personal details to cyber criminals.
Listen to this latest Tech Update to find out more! Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks productio…
playlist_add
Dec 6, 2022
Cyber Essentials certification soon requires cloud services multi-factor authentication - are you prepared for it?
The grace period is coming to an end - Cyber essentials certification will soon mean Multi-FActor authentication is a must!
mark from m3 Networks explains why you need to think about how prepared you are for the change over!
The grace period for cyber essentials certification is coming to an end! Listen to learn how you can be ready!
You've had your grace period. And the big updates to Cyber Essentials certification requirements are looming fast.
Are you ready?
One of the big requirements of the certification that are coming into effect early next year, is Multi-Factor Authentication on your cloud services.
In this episode, Mark Riddell will be talking us through everything we need to know about why that is, and what we can do about it. Just quickly... Want to get your free copy of the book Mark has recently published?
Here it is.
https://m3networks.co.uk/emailhijack/
And here's an episode of this podcast in which Mark explains more on what the book is about!
https://www.tec…
playlist_add
Dec 4, 2022
Zoom wants to be the new Teams
Is teams about to be unseated as the business suite master?
This bonus episode brings us up to date on this potential update to Zoom!
You think Zoom, you think video calls. For millions around the world, it’s a tool they rely on at work every day.
But for productivity, collaboration and workplace integration (as well as video calls), it’s Microsoft Teams that’s leading the way.
But for how much longer?
Listen to this latest Tech Update to find out! Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this po…
playlist_add
Nov 29, 2022
Learn why now is the BEST time to invest in your IT - UK Government will pay you!
Have you planned your next major IT purchases yet?
mark from m3 Networks explains why now is the perfect time for you to think about kitting out your IT
You've got a bit of time left to take advantage of a major saving through your tax liability - but you've got to be quick!
It's not every day the government pressures you to treat yourself to a new toy. So the fact they're asking you to do so now, and even offering to pay you to do it (kinda!) is a good reason for you to take notice!
Thanks to a tax office initiative, you'll be able to invest in your IT and buy brand new equipment, and you'll actually get paid for it!
But you haven't got much time...
Read on to find out more...
Just quickly... Want to get your free copy of the book Mark has recently published?
Here it is.
https://m3networks.co.uk/emailhijack/
And here's an episode of this podcast in which Mark explains more on what the book is about!
https://www.techcesspodcast.com/a-scary-horror-story-about-email-hijacki…
playlist_add
Nov 26, 2022
Why you will not be fine on this Cloud9! New online scam to watch out for.
The latest dangerous online scam will not leave you feeling like you're on cloud9!
This bonus episode brings us up to date on the latest scam!
We go to a lot of effort working to protect our clients from online security threats. These could come in the form of key loggers that record you as you enter your login information, or DDoS (Distributed Denial of Service) attacks, which overwhelm a service with fake traffic, causing it to crash.
As part of our service, we always advise our clients to install software updates as soon as they become available, and support them through the process where they need help.
But if you visit a website that asks you to install an Adobe Flash update… STOP!
Listen to this latest Tech Update to find out why! Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://…
playlist_add
Nov 22, 2022
The biggest threat to your business.. is on your own payroll! Get control of your cybersecurity...
Do you know where your biggest security leaks are?
mark from m3 Networks explains how your biggest one could be drawing a wage... from you!
Have you addressed the biggest security leaks in your business?
Someone working for you right now is also working alongside some of the world's most successful cybercriminals.
Yep, we know.
It's hard to believe that.
Who could it be?
Your team is lovely. None of them could ever want to do any harm to you, your business owners or the company overall, right?
Well, it may sound like the plot to the latest Bond movie, but someone somewhere within your organisation could be about to push the button the very demise of your business.
Your mission, should you choose to accept it (yes we know we've mixed espionage franchises up here) is to find out who, and prevent them from doing so.
And that's what this episode is for.
Just quickly... Want to get your free copy of the book Mark has recently published?
Here it is.
https://m3networks.co.uk/emai…
playlist_add
Nov 19, 2022
Are you losing hours each week setting up video calls?
Are you losing hours each week setting up video calls?
This bonus episode brings us more info on how to get some of our time back!
You could be losing a full-time working week for every member of your team, thanks to the hassle of setting up video calls.
Video conferencing has revolutionised team meetings, and saves a huge amount of travel time. But we’re still not getting the full benefit from the new technology, according to new research.
Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to he…
playlist_add
Nov 15, 2022
Zapier Integrations: How to get your IT systems talking to eachother - the 'holy grail' of tech!
Want your systems to talk to eachother?
mark from m3 Networks explains how you can get your IT software to sing in harmony!
Do you use integrations in your business?
If you're not using automations and integrations in your business, now's the time to start.
There are lots of tools that can do this job for you, but our favourite here at m3 Networks is Zapier.
With Zapier, you can remove around 40% of your repeat tasks without having to worry about them again other than maintaining them.
Automations and integrations can help with everything from email responses to social media posting, and in this episode, Mark Riddell will be explaining how the team behind the Techcess podcast are using them.
Just quickly... Want to get your free copy of the book Mark has recently published?
Here it is.
https://m3networks.co.uk/emailhijack/
And here's an episode of this podcast in which Mark explains more on what the book is about!
https://www.techcesspodcast.com/a-scary-horror-story-about-e…
playlist_add
Nov 12, 2022
Don’t walk the plank with pirated software
Are you risking everything in your business by using dodgy software?
This bonus episode brings us a stark warning about using 'warez' in your business
A huge number of small and medium-sized businesses would consider using pirated software to try and save money. A new study has revealed a surprising number of businesses willing to break the law to save costs. Our advice? Think twice before you walk the plank.
Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand…
playlist_add
Nov 9, 2022
How To Get Faster Wi-Fi In Your Office And For Remote Workers
Need to get faster wifi in your office?
mark from m3 Networks explains everything you need to know about juicing up your internet signals
Do you rely on Wi-Fi signals for your business operations?
Let's be honest about it, without good Wi-Fi, we don't have the first hope of things running smoothly in our businesses.
And that's why it's super important to ensure your Wi-Fi connections are super solid whether your workers are in the office or working remotely.
Thankfully, there are some specific IT and Wi-Fi tips and tricks our Techcess team can share with you in this week's episode!
For example, did you know that the size and layout of your building can make a massive difference to how quick your Wi-Fi connection is? Just quickly... Want to get your free copy of the book Mark mentions at the beginning of the episode?
Here it is.
https://m3networks.co.uk/emailhijack/
And here's the episode that Mark mentions that will give you more of an idea of what the book is about!
https:/…
playlist_add
Nov 6, 2022
Could avatars make your Microsoft Teams meetings more fun?
Are you using avatars on your Microsoft Teams calls?
This bonus episode brings us some ideas for 'shaking up' video calls
Do you inwardly (or outwardly) groan at the thought of yet another video call?
They’re now a normal part of our working lives, but it doesn’t make them any more exciting.
Good news: Microsoft is introducing Metaverse-style avatars, called Mesh avatars, to Teams....
Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can…
playlist_add
Nov 2, 2022
Everything you need to know about password managers in your business
How are you managing your passwords within your business?
mark from m3 Networks explains everything you need to know about passwords
Are you using a password manager? If not, time to listen to this episode...
One of the most important issues when it comes to managing passwords in a business is creating and enforcing a password policy.
This policy should require employees to create strong passwords that are difficult to guess, and to change their passwords on a regular basis.
Additionally, the policy should prohibit employees from sharing their passwords with others.
But this is an incredibly difficult policy to project manage and keep check on.
Here's the link to the guide Mark mentions in the episode:
https://m3networks.co.uk/itguides/everything-you-need-to-know-about-password-managers-for-your-business/
Excerpt from episode (download transcript)
"Passwords are a necessary evil hated by everyone. And yes, that even includes us IT professionals. Now, everyone knows deep do…
playlist_add
Oct 30, 2022
Windows 12 is coming… here’s what we know so far
Are you ready for windows 12?
This bonus episode brings us an exciting update on the next big OS from Microsoft
While Windows 11 is only just celebrating its first birthday, we’re already hearing our first rumours about what Windows 12 will have in store.
There’s no rush for the time being – we won’t see this new operating system until the back end of 2024 – but we love to be ready for what’s coming next, so here’s what we know so far…
And Techcess Annie is here to tell you what that is!
Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Network…
playlist_add
Oct 25, 2022
Office 365: Are you overpaying? Do you even need your licenses?
When did you last check your office 365 licenses?
mark from m3 Networks explains that you might be overpaying for licenses that you don't even need!
If you're unsure, Mark is here to enlighten you on all things Office 365 licensing...
In case you didn't already know... (where have you been living?!)
Office 365 is a subscription-based office software suite from Microsoft.
It includes the applications Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access.
Obviously Word and Excel are very commonly known, as most people who use a computer have either worked in those applications at some point.
The suite is available for both personal and business use.
In addition to the standard office applications, Office 365 also includes features such as cloud storage and Skype for Business.
And the thing is, it’s not just large faceless corporate head offices that are making use of it.
Office 365 can be used by businesses of any, and all sizes.
And a lot of them have made one pa…
playlist_add
Oct 22, 2022
Are you using Microsoft Teams to share sensitive data?
Be careful when using Microsoft Teams to share sensitive data
This bonus episode brings you a helpful caution around using Microsoft Teams
Microsoft Teams has fast become one of THE most useful business tools for the way we work today.
No matter where your people work from, they can communicate and collaborate quickly and reliably.
But this remote way of working can also open the door to some MAJOR security issues.
And Techcess Annie is here to explain them all to you!
Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team ha…
playlist_add
Oct 18, 2022
SPL legend and his Saints in the Community spreading sports education
Ever wonder what happened to Saints star danny griffin?
mark from m3 Networks chats to him and francis smith (Chief executive) from saints in the community
Building stronger communities through sport education wellbeing outreach
The m3 Networks Chosen Charity intiative
If you've been listening to Techcess for a while, you'll know we have our chosen charity partners throughout the year.
Every three months we team up with a new partner, and directly connect our customer feedback (which is always excellent) to our charity giving.
We do this so that we can make a serious impact on our local area at m3 Networks HQ. Saints in the Community and how our "Techcess" team is involved
This quarter, we're delighted to be working with Saints in the Community, based at McDiarmid Park - yes that McDiarmid Park, in Perth.
The St Johnstone FC Community Department was established in 1992 with the initial emphasis being on developing a network of football coaching courses for children and young pe…
playlist_add
Oct 15, 2022
Are you really downloading Zoom… or is it malware?
Is that really Zoom you're downloading?
This bonus episode brings you a helpful caution around downloading Zoom
When you think about tools for remote working and chatting online, one of the first names in your mind is Zoom.
But its popularity has opened the door for cyber criminals.
They’re using its name to steal sensitive data.
Listen to learn about six sites that are lying to you to steal your details. Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand h…
playlist_add
Oct 11, 2022
It's time to defend and invest!
Are you doing enough to defend and invest?
mark from m3 Networks explains how you might be the dream business for cyber criminals to target!
These cyber hackers are not kiddies playing around on computers anymore...
When it comes to running a business, it can be stressful enough just keeping things ticking over.
Throw in the constant threat of a cyber attack toppling things into the mix, and you've got a serious case of hair-greying operations.
Thankfully, this episode of Techcess is all about bringing the subject of defending your business from cyber crime back on the important to do list.
And not only that, but that you're investing the correct amounts of budget into the correct things.
Because when it comes to the risk of cost to your business from suffering a cyber attack, investment in prevention is always going to be cheaper.
**Download the free PDF guide Mark mentions using THIS link!
(You don't have to give any details and the download isn't hidden behind any email sub…
playlist_add
Oct 8, 2022
Some bosses think their people do less when working from home
Bosses think people do less when working from home
This bonus episode brings you some interesting results from a survey conducted by Microsoft
Microsoft has become the leader of productivity over many decades. Can you imagine doing your day to day work without their software?
So it’s no surprise the tech giant recently conducted a major new survey into productivity in the workplace – and some of the results might surprise you. Full episodes of "Techcess"
If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/ Want to get more 'Techcess' in your business?
Book a free chat with Mark!
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and thei…
playlist_add
Oct 4, 2022
The business owner's complete guide to phishing
Do you run a business? Well, we'd best run you through this guide to phishing then
mark from m3 Networks explains everything you need to be aware of with phishing
This week we're diving more deeply into phishing!
In a recent episode, we talked you through the various types of phishing attacks you need to be aware of.
Here's a link to listen if you haven't yet.
https://www.techcesspodcast.com/do-you-know-your-phishing-from-your-vishing-or-smishing/
This week, we're going one further and giving you a complete walk through guide on phishing
**Download the free PDF guide Mark mentions using THIS link! https://m3networks.co.uk/free-guides/the-business-owners-complete-guide-to-phishing
(You don't have to give any details and the download isn't hidden behind any email subscribe button!)**
Excerpt from episode (download transcript)
"Here are some scary stats for you. Now, last year, 83% of organisations reported experienced phishing attacks and
that was up 28% from 2020. And it…
playlist_add