Almost every business goes through this: you set a refund policy, and a customer violates it — but they still want their money back. The terms were clear, but the customer isn’t. Or they are, but they want an exception. This is especially common when your refund policy stops after a certain amount of time. […] The post MBA1450 Q&A Wednesday: Should I refund customers past the refund deadline? appeared first on The $100 MBA.