When a customer taps out, it’s generally a sad, defeated moment. But not all is lost. Cancellations and refunds are going to happen, period. But each one is an opportunity to learn something that will improve customer retention going forward. There is great value in every loss, value you can reinvest into your business for […] The post MBA1199 How To Learn From Cancellations and Refunds appeared first on The $100 MBA.