The Jordan Harbinger Show
13: Joey Coleman | How to Ensure Lifelong Loyalty
Mar 7, 2018 · 1 hr 18 min
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Joey Coleman (@thejoeycoleman) is a customer experience designer, an award-winning speaker, creator of First 100 Days methodology, and author of the upcoming Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days.

"We're not paying attention to maintaining the relationships that we claim are important to us." -Joey Coleman

What We Discussed with Joey Coleman:

  • Why everyone has customers -- even if we don't own a business.
  • Why the first hundred days of a customer life cycle are the most important -- and if you can get the experience right within this time frame, you've got a customer for life.
  • The eight phases of a customer journey and how they apply to business and personal relationships.
  • The experience mindset -- why it's important and how we can develop it.
  • Why Joey's only gotten three tickets in spite of being pulled over by the police 81 times.
  • And much more...

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Full show notes and resources can be found here.

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