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The Agilisys Podcast: Transforming health and care
A podcast discussing the latest innovation, transformation, emerging policy and technology, featuring expert guests from across health, social care and beyond.
Aug 4, 2020
Building a successful modern partnership with NHS Business Services Authority
In this episode, we hear how a modern, responsive partnership between the NHS Business Services Authority and Agilisys has paid dividend – and is helping the organisation deliver essential work through the Covid-19 pandemic. In this latest episode of The Agilisys Podcast we’re going to be talking about how an effective partnership approach is essential if transformation is going to be successfully delivered – and the benefits fully realised. The discussion focuses on the work Agilisys has been doing with the NHS Business Services Authority (NHSBSA) over the last year, most notably migrating nationally critical healthcare systems into the cloud, which provided the foundations for future digitalisation as well as the necessary resilience and agility to ensure service continuity throughout the Covid-19 pandemic. Joining us on this podcast to share the story of how a modern, effective partnership between the NHSBSA and Agilisys developed, and the benefits this has brought NHSBSA, are Nick O’Reilly, Chief Technology Officer at NHSBSA and David Wild, Cloud Partner at Agilisys. Topics covered include: * The need for a modern, partnership approach that offered flexibility and responsiveness as NHSBSA migrated to the cloud * How this way of working has helped to overcome challenges * The importance of cultural change when adopting new ways of working * Why transformation involves the whole organisation, not just IT * How the work that had taken place – and the partnership approach – helped NHSBSA to deal with the Covid-19 crisis, while continuing the cloud migration programme Guests Nick O’Reilly, Chief Technology Officer, NHS Business Services Authority Nick has been a CTO/CIO/CDO for over ten years and has led technology departments through times of austerity in both local government and now at the NHSBSA. Nick drove a cloud adoption programme at Derby City Council in 2015/16 and is now doing the same at the NHSBSA using the opportunity of the end of a traditional IT outsource contract to achieve greater flexibility through cloud platforms. David Wild, Cloud Partner, Agilisys David is an experienced public sector IT Services Director specialising in leading technical teams and successfully increasing performance whilst reducing cost and inefficiencies. David has led numerous high-profile infrastructure projects in his time with Agilisys, most recently focusing on cloud-based transformation.
Jul 15, 2020
How North Lanarkshire Council embraced Helping Hands to deal with the Covid-19 crisis
_In this episode, we discuss how North Lanarkshire Council has successfully utilised Helping Hands, the Vulnerable Persons Contact Management solution developed by Agilisys in response to the Covid-19 crisis. _ Helping Hands, which is built on Microsoft Dynamics 365, enables authorities to track both outreach to the ‘vulnerable persons list’ that the NHS has produced and the specific needs of any citizen within its area – and has been adopted by councils up and down the country. Crucially, it also brings together organisations from healthcare and the third sector, with local authorities. In this podcast we find out: * Why North Lanarkshire Council opted for Helping Hands to help it deal with the Covid-19 crisis * The features of the solution that really stood out * How it has enabled the council to deliver essential services to the most at risk citizens through the period of lockdown and beyond * How Helping Hands has evolved, and the role North Lanarkshire Council has played in this evolution * The value of multiple authorities working together * Why Helping Hands will continue to prove valuable as the authority moves into recovery phase and beyond? Susan Cloke Susan Cloke has worked in local government for 35 years in a range of roles, originally training as a planner before moving into regeneration policy and then corporate and community planning. Susan is currently based within the Chief Executive's Office and leads the business intelligence function within the Business Solutions Team in North Lanarkshire Council, taking responsibility for the corporate intelligence function linked to business planning, improvement and performance. Susan also provides strategic support to the Children's Services Partnership and the Community Justice Partnership and supports the development and delivery of the Council's improvement programme. Outside work Susan is an avid Glasgow Warriors and Scotland rugby supporter, as well as a keen gardener. Linda Johnston As the Business Strategy Manager at North Lanarkshire Council, Linda has extensive experience of change and transformation programmes, redesigning public sector services to meet the varying needs of service users and communities. Linda has chaired national policy groups and has delivered high profile events including the Commonwealth Games 2014 and European Championships 2018. Currently leading the council’s digital change programme, at the start of the Covid-19 outbreak, Linda led the strategic discussions to source a solution to support the needs of the communities across North Lanarkshire and to support other councils in their quest for similar support mechanisms. James Stevenson James Stevenson is Managing Consultant and Head of Business Development for Scotland at Agilisys. An experienced C-level business professional with a track-record of developing and implementing high value, multi-phased, multi-location contracts across the public sector, James has wide ranging experience of software development, systems roll-out, ongoing support and service functions, cradle-to-grave IT outsourcing and the development of new applications and IP rights. Austin Clark Austin Clark is an experienced content writer and journalist specialising in organisational transformation and digital solutions, specifically in local government and healthcare. Austin is former editor of GovTech Leaders (DigitalbyDefault) and has written features, hosted podcasts and presented events for numerous leading public sector titles during a 20-year career.
Jun 30, 2020
Has Covid-19 opened the door for interoperability?
_In the first Agilisys podcast episode, we caught up with Paul Malcolm, Head of Healthcare at Agilisys, to discuss why interoperability holds the key to integrated care systems – and how we can achieve it._ With new models of care constantly emerging, existing models evolving, the rate of digital transformation accelerating and demand for far more integrated healthcare models growing, the topic of interoperability is a hot one. Speaking at the NHS Expo earlier this year, Matt Hancock, Secretary of State for Health and Social Care stated: “Our technology landscape is very heterogeneous and interoperability is poor. This increases costs because we are not taking advantage of economies of scale, increases errors and introduces delays in the transmission of data from one system to another, which in turn has patient safety implications, and delays the digitisation of those parts of the system still very poorly served by technology.” In this podcast, Paul Malcolm, Head of Healthcare at Agilisys shares his thoughts on the importance of interoperability and why information sharing is vital if patient outcomes and quality of care are to be optimised and the future vision of care is to be realised. Topics discussed include: * The impact of Covid-19 on information sharing and integrated systems * What interoperability means in the changing world of healthcare * The need to bring data, people, processes and organisations from across multiple sectors together to achieve interoperability * Why me must focus on patient care and outcomes when * The benefits of rethinking the way an integrated healthcare system is funded * How Paul predicts moves to interoperability will gather pace over the coming months Paul Malcolm Paul Malcolm is head of healthcare at Agilisys, and has nearly two decades of experience in the healthcare technology and transformation sector, specialising in digital transformation and the 'Cloud First' agenda. Paul has worked with numerous healthcare organisations to help them migrate, operate and support their services in the Cloud, while developing strategies to drive workforce productivity, including implementation and optimisation of Office365 across the NHS. Paul also has an increasing focus on AI and Robotic Process Automation and how it can help create more time for both front line and back office staff to deliver meaningful work, rather than repetitive admin tasks. Austin Clark Austin Clark is an experienced content writer and journalist specialising in organisational transformation and digital solutions, specifically in local government and healthcare. Austin is former editor of GovTech Leaders (DigitalbyDefault) and has written features, hosted podcasts and presented events for numerous leading public sector titles during a 20-year career.