EP 58 – Markland Blaiklock – Deputy CEO at Centara Hotels and Resorts – Technology Has Been Heavily Embraced
Play • 32 min

Thailand GameChanger was excited to be joined by Markland Blaiklock, Deputy CEO at Centara Hotels and Resorts.  Markland has a passion for travel and people that has motivated him through more than 30 years of experience in hospitality and provided him with the privilege of working with some of the most prestigious luxury brands in Europe, North America, and Asia-Pacific.

Some of the topics we covered in the conversation included:

  • Some of the most significant changes Markland has seen during his illustrious career
  • The technological tipping point when hospitality businesses realized digital transformation was necessary
  • The build-up of tech teams in hospitality organizations and their move from being support for finance departments to drivers or guests’ experiences
  • Examples of how technology can enhance the customer experience
  • Does the acceleration of digital transformation in hospitality businesses require a mindset change?
  • The Centara Startup Sandbox and working together with True Digital Park
  • Are there regional differences in the problem statements that hospitality businesses are generating?
  • Hotels and resorts with a purpose
  • The role of sustainability across the value chain for the hospitality business

Thailand GameChanger podcast is focused on the driving forces behind the startup ecosystem in Thailand and Southeast Asia, produced by True Digital Park, hosted by Michael Waitze.

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Website: thailandgamechanger.com

EP 58 - Markland Blaiklock - Deputy CEO at Centara Hotels and Resorts - Technology Has Been Heavily Embraced

Thailand GameChanger Podcast

http://thailandgamechanger.com/wp-content/uploads/2021/08/Thailand-GameChanger-Ep.-58-Markland_podcast.mp3
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