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TubbTalk - The Podcast for IT Consultants
Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.
Jun 21, 2020
 How to Grow an MSP With Partner to Partner Collaboration
In this episode, Richard talks to Eamon Moore, who has built and sold an MSP business, set up a business intelligence company, won Microsoft’s Partner of the Year award, and serves as an advisory council member for Digital Business Ireland. They talk about how Eamon set up EMIT straight after university, his early experiences in the industry and how being flexible enabled him to partner successfully with Microsoft and Dell. They also discuss the power of partnerships and collaboration, how and why MSPs should approach others in their industry, and how to work with another MSP on cloud-based projects. Eamon also tells Richard about his plan to bring artificial intelligence machine learning to the music industry. You can find out more about EMIT here: www.hikari.ie (http://www.hikari.ie) . To get in touch with Eamon directly, search for him on LinkedIn or on Twitter: @EamonMoore – he’s often on social media.
Jun 14, 2020
 The Opportunity in Load Balancing for MSPs
In this episode, Richard talks to Ray Downes, CEO of Kemp Technologies, the industry leader in advanced application delivery controllers and application-centric load balancing. They give their clients an ‘always on’ application experience, which led them to coin the term ‘AX’. They talk about what load balancing actually is and how it helps both MSPs and end users, Kemp’s predictive analytics tool, and how they ensure they’re up to date with customer needs. They also discuss how COVID19 has increased understanding of load balancing, Ray’s experiences as a CEO, and how Kemp manage employees in several countries and across multiple time zones. Richard and Ray mentioned the following companies during their conversation: Edgepoint: www.edgepointwealth.com (http://www.edgepointwealth.com) Blackboard: www.blackboard.com (http://www.blackboard.com) F5: www.f5.com (http://www.f5.com) Net Promoter Score: www.netpromoter.com (http://www.netpromoter.com) Gartner IT Symposium: www.gartner.com/symposium (http://www.gartner.com/symposium) Kemp’s application experience book (Ben Hodge): https://kemptechnologies.com/ax-book/ (https://kemptechnologies.com/ax-book/) Kevin N Lawrence: Your Oxygen Mask First: https://www.amazon.co.uk/Your-Oxygen-Mask-First-Leadership/dp/1619617838/ref=sr_1_4?dchild=1&keywords=kevin+lawrence&qid=1591865063&s=books&sr=1-4 (https://www.amazon.co.uk/Your-Oxygen-Mask-First-Leadership/dp/1619617838/ref=sr_1_4?dchild=1&keywords=kevin+lawrence&qid=1591865063&s=books&sr=1-4) You can find out more about Kemp Technologies executive team via their profiles on www.kemptechnologies.com (http://www.kemptechnologies.com) and connect with Ray over on LinkedIn.
Jun 7, 2020
 Building the Ultimate All-in-One Solution for MSPs
In this episode, Richard talks to Gil Pekelman, founder and CEO of cloud-based IT management platform Atera, which provides an all-in-one solution for MSPs and IT support personnel. They talk about how Atera started and why they’re different, the company culture and why Network Discovery is so important for MSPs. They also discuss the new Atera mobile app, lessons learned from being a CEO and why Gil is committed to supporting military veterans get back into work. Richard and Gil mentioned the following companies during their conversation: Acronis: www.acronis.com (http://www.acronis.com) Webroot: https://www.webroot.com/gb/en (https://www.webroot.com/gb/en) Bit Defender: www.bitdefender.co.uk/ (http://www.bitdefender.co.uk/) You can find out more about Atera via their website: www.atera.com (http://www.atera.com) , or reach out to Gil directly: Gil@Atera.com
May 31, 2020
 Managing an MSP during COVID-19 and Beyond
Richard chats to James Ratcliff, Managing Director of London-based Ratcliff IT (http://www.ratcliff.it/) , a Managed Service Provider who works with Small and Medium-sized businesses in the London area. They discuss the impacts of Covid-19 on both an MSP business and their clients, the opportunities that have been uncovered within the crisis, and there is a big emphasis on positivity and the importance of human relationships. James also shares the tools and the resources he’s using within his MSP, to really help focus on the business in order to inform and help make those important decisions about the next steps and the future beyond.
May 17, 2020
 How to find MSP Opportunities with a Managed VPN
TubbTalk - The Podcast for I.T. Consultants
May 3, 2020
 How to do awesome live-streams & virtual events
Richard chats to Phylip Morgan, tech entrepreneur and influencer and one of PCR Magazine’s Top 50 UK Executives, and Ben Harding, Director of Fresh Events, the go-to events company for the tech industry, who provide everything you need in one place. Richard, Phylip and Ben discuss what hybrid events are and how the IT industry can embrace them, the tech you need to run an online event and why customer service and engagement is even more important. They also talk about what MSPs can do to support their customers during this tricky period and how to get more comfortable on camera. This episode was live-streamed, so there’s also a Q&A session where Phylip and Ben answered viewer questions during the interview. You can find out more about Ben by searching for him on LinkedIn, or go to: www.freshproductions.co.uk. Likewise, you can find Phylip Morgan on most platforms, so search for him on your preferred tool and he’s happy to answer questions.
1 hr 9 min
Apr 25, 2020
 How to be a Helpdesk Super Hero
Shouldn’t customer service be intuitive? Perhaps, but it often isn’t. Luckily, today Richard is joined by help desk superhero, author, and all-round good guy Mark Copeland to talk about how to learn great customer service skills, one habit at a time.
Apr 18, 2020
 How to run a Profitable MSP
Richard speaks to Mike Michalowicz, an international speaker and author of multiple best selling books including Profit First, The Pumpkin Plan. They discuss his entrepreneurial business journey and the plans for his next book.
Apr 12, 2020
 How Do Criminals Think? CyberSecurity for MSPs
Richard talks to Jaya Baloo, Chief Information Security Officer (CISO) of Avast, who provide antivirus and security software to companies and individuals around the world. They talk about how MSPs can explain cybersecurity to their clients. They also discuss the key metrics MSPs need to focus on, the top cybersecurity threats to SMBs, and how they can stay compliant. You can find out more about Avast here: and follow Jaya on Twitter @JayaBaloo.
Apr 4, 2020
 How to build an effective MSP Toolkit
Richard chats to Josh Weiss, the founder, president and CIO of LA Creative Technologies, a progressive MSP serving businesses in Los Angeles, California. They discuss how Josh chooses his clients, and the scoring tool he uses to assess them. They also talk about the tools LA Creatives use for themselves and their clients, the key to a good vendor relationship, and how Josh uses international virtual assistants to run his business. You can find out more about LA Creative Technologies here: www.lacreativetechnologies.com (http://www.lacreativetechnologies.com) or email him: firstname.lastname@example.org Follow Josh on Instagram: LA Creative Tech, or find his DJ page: DJ Gozar LA.
Mar 28, 2020
 Presentation Genius for IT People
Richard talks to Simon Raybould, a presentations coach (http://www.presentationgenius.info/) , based in the north east of England but delivering training around the country. They talk about the challenges MSPs face when it comes to giving presentations and what makes a presentation bad. They also discuss how to deal with the fear of public speaking, how to make your presentations sharper and some practical tips you can implement straight away to help you feel more confident. Most of Simon’s work is delivered in-house for corporate organisations, with only one or two open-access workshops per year. However, he also offers a 45-minute clinic to go through your slides. You can find out more him about here: www.presentationgenius.info (http://www.presentationgenius.info/) and find all of his blogs, videos and his book ‘Presentation Genius’. Drop him an email on Simon@presentationsgenius.info or get in touch on Twitter: @presentations. Alternatively, if you’d like to…
1 hr 7 min
Mar 21, 2020
 VoIP Solutions for the Modern MSP
Richard talks to George Bardissi of BVOIP, which provides VoIP services which MSPs can supply to customers. They discuss how George evolved BVOIP from Bardissi Enterprises, why MSPs are moving into the vendor space and how to successfully add VoIP to your MSP portfolio. They also talk about how MSPs can integrate BVOIP with their other tools and the importance of being aware of security when implementing and maintaining VoIP systems for clients. You can find out more about BVoIP’s services here: www.bvoip.com/contact and www.bvoip.com/1stream, or find him on Instagram (search for GBardissi) or on Twitter: @bvoipllc. Richard and George mentioned the following companies during their conversation: George’s company, BVOIP: https://www.bvoip.com/ BrightGauge: www.brightgauge.com IT Glue: https://itglue.com/ IT Boost: https://www.itboost.com/ Wise Sync: https://www.wise-sync.com/ ConnectBooster: https://www.connectbooster.com/
Dec 28, 2019
 Mental Health for IT Business Owners
In a candid interview, Richard speaks with New York Times best selling author Chris Brogan about how MSP owners can deal with mental health challenges
1 hr 3 min
Dec 21, 2019
 Effective Outsourcing for MSP Growth
Richard speaks to Mark Matthews, owner and CEO of ATG IT to discuss the benefits of collaboration and outsourcing, and what their partner relationship with Continuum looks like.
Nov 30, 2019
 Google Adwords and the Opportunities for MSPs
Richard speaks to Google Adwords expert Adam Porteous of Pronto Marketing to see how MSPs can effectively use Google Adwords to find new clients.
Nov 23, 2019
 Advancing Women in IT
Richard speaks to international speaker, IT business owner and diversity champion Tracy Pound on how the MSP industry is helping advance women in IT
Nov 16, 2019
 The Datto Executives Live from DattoCon 19
Richard speaks to Datto executives, Ryan Weeks, Emily Glass, Mark Simon and Christian Nagele, live from DattoCon 19 in Paris.
Nov 9, 2019
 The Datto CEO on his first year
Richard speaks to Tim Weller, CEO of Datto about his first year in the role.
Nov 2, 2019
 How to do awesome MSP sales
Richard speaks to channel sales expert Fiona Challis about how MSPs can go from zero to hero with their sales process.
Oct 26, 2019
 Performance Monitoring for MSPs
Join Richard as he talks to Mark Banfield, Chief Revenue Officer of LogicMonitor, a SaaS platform that provides automated hybrid infrastructure monitoring and analytics. Mark talks about the role of performance monitoring for MSPs who want to grow their business, increase efficiency and improve all-round customer experience.
Oct 19, 2019
 Are you Babysitting your Staff?
Richard speaks with Peter Melby, CEO of Greystone Technology a globally recognised MSP focused on deep client engagement, security, and consulting. Despite being a highly technical organisation, Greystone's growth is catalysed by innovation in people, accountability, and the true definition of a successful culture.
Oct 19, 2019
 Compliance-as-a-Service for MSPs
Richard speaks to Robert Baugh, CEO and founder of Keepabl, a compliance-as-a-service solution for MSPs.
Oct 19, 2019
 The Author of 20+ MSP Books
Richard speaks to Karl Palachuk, the founder and CEO of a managed service business in Sacramento, CA. Karl is also a public speaker, an author of many books and is widely recognised as one of the pioneers of managed services.
1 hr 6 min
Oct 12, 2019
 How to Implement a PSA Tool in Your MSP
Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world. In this episode, Richard talks to Chris Timm. Chris ran a successful managed service provider (MSP) business in London until he was headhunted by one of the major MSP vendors – AutoTask (https://www.datto.com/integrations) – to help them establish what is now a thriving and successful UK office. In 2006 he branched out on his own as Sondela Consulting (https://www.sondelaconsulting.com/) and offers training and consulting services to MSPs to help them to get the best out of their PSA tools.
Oct 12, 2019
 How To Make LinkedIn Work For Your MSP Business
Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world. In this episode, Richard talks to John Espirian, technical copywriter and LinkedIn (https://www.linkedin.com/) expert about how to make the most of your LinkedIn presence. What should you post? How often? Should you accept those random generic connection requests? Let’s find out.
1 hr 10 min
Oct 12, 2019
 How to do MSP Acquisitions Well
Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world. In this episode Richard interviews Managing Director of Fifosys (https://www.fifosys.com/) , the London-based IT services firm, which is renowned for being right on the cutting edge when it comes to the managed services model. Richard talks to Managing Director, Mitesh Patel, about how he’s grown the business over the last 18 years, and where he’s going next.
Oct 12, 2019
 Running a Membership for MSPs
Richard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world. In this episode, Richard interviews Nigel Moore, founder of The Tech Tribe (https://go.thetechtribe.com/join-the-tribe/) . Nigel always seems to have a fresh perspective and a knack for making teachings sound like something completely new so he’s made a huge impact on the wider MSP community in recent years. His knowledge and his confidence, however, have been hard won. Around 12-13 years ago he found himself the proud owner of a ‘half-baked’ (his words!) MSP. It was a real baptism by fire and Nigel had to very quickly find his feet in the business world if he wanted his MSP to grow. And like so many of us, he says he made a ‘bajillion’ mistakes along the way.
Sep 7, 2019
Why Should You Listen & Who On Earth Am I?!
Welcome to TubbTalk, a weekly show for IT Consultants, IT Solution Providers and Managed Service Providers (MSPs).
Dec 28, 2018
 Productivity, Healthy Habits and Getting Things Done
Richard speaks to David Allen, author, speaker and coach and creator of 'Getting Things Done', a tool to improve productivity and overcome procrastination, about how he came up with GTD and how to make the most of the system.
Dec 23, 2018
 Why MSPs Need to Offer Cloud-to-Cloud Backup
Richard speaks to Chad Savoy and Daniel Camara of Spanning Backup, a SaaS data protection company.
Dec 16, 2018
 Acquisitions and building an open MSP platform
Richard speaks to Fred Voccola, CEO of Kaseya, an IT management and software solutions platform.
Dec 9, 2018
 The Dark Web and Keeping MSP Clients Safe
Richard speaks to Kevin Lancaster, CEO of ID Agents, based in Maryland, who make Dark Web and identity monitoring systems that protect organisations and employees.
Dec 2, 2018
 From CentraStage to Datto: One Cloud-based RMM's Journey
Richard speaks to Christian Nagele & Ian Van Reenen of Datto, a business continuity and management platform.
Nov 25, 2018
 Live at DattoCon 2018: What's New for You
Richard speaks with Matt Richards, Chief Marketing Officer, Pete Jaworski, Product Manager, and Adam Stewart, Senior Vice President of Engineering at Datto, which provides business continuity and management.
Nov 18, 2018
 The Evolving MSP
Richard hosts a panel session with CompTIA members who own or work with IT businesses about the future of the MSP.
Nov 11, 2018
 How being a Go-Giver can increase your influence and sales
In this episode, Richard talks to Bob Burg, author and keynote speaker, about his books, The Go-Giver philosophy and dealing with difficult situations.
Oct 28, 2018
 Live from Continuum Navigate 2018
Richard speaks to Michael George CEO, Bob Kocis CRO and Fielder Hiss, VP of Product, all at Continuum, who support MSPs with a range of tools to help them grow their businesses.
Oct 21, 2018
 How the MSP staff recruitment industry is changing for the better
In this episode, Richard talks to Daniel Welling, of Welling MSP, based in Marlowe, London.
Oct 14, 2018
 How IT Companies can Significantly Improve Their Customer Service
Richard speaks to Ted Stone, Chief Executive of Customer First UK, based in Doncaster and owner of the 'putting the customer first' standard.
1 hr 2 min
Oct 7, 2018
 Why MSPs need to embrace marketing
Richard talks to Paul Green of MSP Marketing Edge, in Milton Keynes, which supports IT providers and MSPs with their marketing.
Sep 26, 2018
 Why MSPs should be selective with the tools they provide
Richard talks to Leigh Wood, Director of Node IT Solutions, based in Biggleswade.
1 hr 4 min
Sep 25, 2018
 How journaling, mindfulness and trying new things can improve your business and your life
Richard talks to Geoff Nicholson, performance coach specialising in the field of high performance, resilience and stress management, based in Newcastle upon Tyne.
Sep 24, 2018
 How computing has changed over the last two decades
Richard talks to Jon Honeyball, Contributing Editor to PCPro Magazine and owner of Woodleyside IT in Cambridgeshire.
1 hr 20 min
Sep 23, 2018
 How Small Business Owners can Increase Productivity and Get Stuff Done
Richard speaks to Tiana Wilson-Buys, owner of Talking Business, a coaching and consultancy business in Newcastle upon Tyne, England.
Aug 26, 2018
 How to make MSP billing and project management easier
Richard talks to Steve Duckworth, CEO of Harmony PSA, about how their automation software can help IT businesses and the four different ways that MSPs can use it to sell.
Aug 19, 2018
 How an MSP can thrive in the security niche
Richard speaks to Norb Doeberlein, CEO of Netzbahn, about successfully running an IT company in a niche and the challenges of managing client security requirements.
Aug 13, 2018
 How to Run a Successful MSP in an Area with no Big Businesses
Richard talks to Mostyn Thomas about how he deals with the challenges of providing IT solutions in a small area and the tools he uses to make his Managed Service Provider (MSP), Astrix a success.
Aug 7, 2018
 Why the Fastest-Growing MSPs are Using the Master MSP Model
Richard talks with Paul Dippell of Service Leadership about his recent research into master MSP use and the surprising results he found.
Jul 30, 2018
 Doug Hazelman on how cloud backup software helps MSPs and their Customers
Richard speaks to Doug Hazelman, Vice President of Technical Marketing at CloudBerry Lab in Florida, who provide built-for-cloud backup software.
Jul 29, 2018
 Arlin Sorensen on why discipline and planning are vital to be successful in business and life.
Richard speaks to Arlin Sorensen, Founder of a wildly-successful USA-based MSP as well as Heartland Technology Group, a peer mentoring network.
Jul 29, 2018
 John Jantsch on how MSPs can market themselves better
Richard speaks to John Jantsch, author, speaker and expert in marketing and the founder of the Duct Tape Marketing System.
Jul 28, 2018
 Melissa Saar on being a woman working in a male-dominated industry
Richard speaks with Melissa Saar, Partner Success Manager at IT Glue, a SaaS-based documentation platform.
Jun 20, 2018
 Rob Rae on the Datto and Autotask Merger
Richard speaks to Rob Rae, Vice President of Business Development at Datto, about the merger between Datto and Autotask and what this means for MSPs worldwide.
Jun 17, 2018
 Adam Nash on why cyber security is so important and how Webroot's solution helps MSPs stay protected
Richard speaks to Adam Nash, Sales Manager EMEA of Webroot, a next-generation, cloud-based cyber security company.
May 31, 2018
 Rick Yates on How Zedsphere Gives MSPs a Single Source for IT Solutions
Richard and Rick talk about how Zedsphere came about, how they help MSPs (managed service providers) and how they differ from the more traditional distributor model.
1 hr 3 min
May 31, 2018
 James Kimbley on How Google's Latest Updates can Help SMEs and MSPs
Richard talks to James Kimbley of Kimbley IT about Google's latest developments for its range of online tools.
May 31, 2018
 Craig Fulton on How to Provide Better Customer Services with ConnectWise
Richard talks to Craig Fulton, Chief Product Officer at ConnectWise, about their integrated suite of products and getting your customer services right.
May 30, 2018
 Arnie Bellini on How ConnectWise Helps MSPs Run More Efficient Businesses
Richard speaks to Arnie Bellini, CEO of ConnectWise, a community-driven software company which helps MSPs manage their businesses more effectively.
Mar 12, 2018
 Bob Kocis on How IT companies can sell themselves better
Richard speaks with Bob Kocis, Chief Revenue Officer of Continuum, an outsourced Network Operations Centre (NOC) provider.
Mar 12, 2018
 Michael George on Dealing with Customer Objections to Outsourced Services
Richard speaks with Michael George, the CEO of Continuum, an outsourced Network Operations Centre (NOC) provider for MSPs.
Mar 10, 2018
 Brad Benner on Where MSPs go wrong with Customer Feedback
Richard speaks to Brad Benner, founder of Berlin-based SmileBack on how MSPs can improve their customer feedback.
1 hr 3 min
Mar 5, 2018
 Craig Sharp on How to be a Remarkable MSP
In a special episode, Craig Sharp delivers a presentation on "How to be a Remarkable MSP" at the Continuum Partner Event in London.
Mar 3, 2018
 Who are CompTIA and how can they help your IT business?
CompTIA (Computing Technology Industry Association) is a not-for-profit trade association and a peer community. At their EMEA (European, Middle Eastern and Asian) Conference in London, the biggest event outside of the USA, I spoke to four attendees to find out why they think CompTIA membership is a must for IT companies and Managed Service Providers (MSPs) who want to grow their businesses.
Mar 3, 2018
 Phylip Morgan on Managed Service Retailers
In this episode, Richard talks to Phylip Morgan of The Networking Group: www.nbg.co.uk. They discuss how the group supports the members, whether they’re Managed Service Providers (MSPs), retailers or vendors. They also discuss the idea of Managed Service Retailers, giving customers an all-in-one solution for all their technology needs, and how this can work to benefit the businesses too. They mentioned Nest, a home automation provider (find out more here: https://nest.com/uk/), and the Internet of Things (click here for more information: https://en.wikipedia.org/wiki/Internet_of_things)
Jan 22, 2018
 George Bardissi of BVoIP on the opportunities for MSPs in Voice-over-IP
Richard talks to George Bardissi, CEO of Bardissi Enterprises ( https://www.bvoip.com/ (https://www.bardissi.net/) ). They discuss the challenges MSPs face, as well as how George got started in the IT industry.
1 hr 23 min
Nov 15, 2015
 Paul MacNeill on the opportunities in Cloud Accounting
What is upside down accounting and how is Cloud accounting changing the way companies do business? In a special hour-long episode 13 of TubbTalk, I speak with Paul MacNeill, MD of Australian based MSP Virage and co-founder of Wise-Sync. Paul and I discuss:- What is upside down accounting? How is Cloud accounting changing the way companies do business? Why are some accountants resistant to Cloud accounting? How can Cloud accounting reduce both licensing and staffing costs? Paul's experience of partnering with Xero and Xero integration with 3rd party tools The nightmare of managing US sales tax codes The opportunity of Cloud Accounting for IT companies How to reduce the admin burden for IT companies in taking payments from their clients Maximising the value of your IT business prior to exit How peer communities and accountability groups have helped Paul's businesses grow The work involved in migrating to a Cloud accounting package The Wise-Sync brand journey and tra…
1 hr 3 min
Nov 11, 2015
 Andy Pope on delivering profitable IT Managed Services
What can an IT Managed Service Provider learn from McDonald's burgers and UK crime drama, The Sweeney? In episode 12 of TubbTalk, recorded at Old Trafford Stadium, home of Manchester United Football Club, I speak with Andy Pope, a former MSP owner and the Managing Director of The Consort Group. Andy and I discuss:- Why Andy refers to Break/Fix as "Sweeney Support". Who are the Consort Group? What have been the major changes in the MSP market? Tackling the IT Skills Shortage - Hiring vs Outsourcing Understanding Digital Natives and Digital Migrants What should IT employers look for in new hires? How McDonald's demonstrate consistency through processes. How to deliver profitable client support services. The value in standardisation for Managed Services. If Andy were to start an MSP again today, what would he do differently? Why becoming a trusted advisor is more profitable than being a techie. The value in sticking to what you're good at. The power in IT companies collab…
Sep 1, 2015
 Chris Marr on Using Social Media to win local business
Can Social Media really be used by small businesses to find and win customers locally? In episdode 11 of TubbTalk, I talk with Chris Marr, a Social Media and Marketing expert. Chris and I discuss:- Overcoming the common objection "We don't use Social Media because our customers don't use it" Why Social Media is worthwhile for local businesses The perils of not prioritising Social Media (or any type of Marketing) in Small Business Examples of Social Media opportunities for local businesses The mistake of using Social Media to sell to people Who your competition really is on Social Media Joining the dots - How the principles of off line networking successfully work in social networking How a small business can build a following on Social Media The power of Twitter lists Why should businesses seek out Twitter chats Details of The Content Marketing Academy event in Edinburgh,
Jul 4, 2015
 Chris Day of IT Glue on the importance of IT documentation
Why is documentation so important to IT businesses and how it can it have a positive impact on the bottom line of any IT Solution Provider or Managed Service Provider (MSP)? Chris Day on the importance of IT documentation In episode 10 of TubbTalk I speak with Chris Day of IT Glue, an IT documentation platform, and the CEO of one of Western Canada’s biggest MSP’s, Fully Managed. In our conversation, Chris and I discuss:- How an MSP can think globally rather than just locally. The biggest challenge in being the CEO of not one, but two businesses. How running a SaaS business is different to running an MSP. Why IT documentation is so important to MSP’s. How to calculate the cost of poor IT documentation to an MSP business. What the benefits of good IT documentation are to an MSP’s clients. The best way to get started with IT documentation. Mitigating the risk associated with bad or lack of documentation. Which RMM tools will integration with IT Glue. The concept of…
Jun 16, 2015
 Marc Gadsdon on Zimbra, WordPress and Managing a Distributed Team
How do you manage a hosting and software development company that has staff in three different countries and two different time zones, all while you’re in a different country yourself? I speak with Marc Gadsdon of In-Tuition, a data and email hosting provider and software development company. InTuition are a business with several purpose designed locations in the UK and staff distributed across the world. In our conversation, Marc and I discuss:- * Zimbra – one of the best kept secrets in solutions for IT Solution Providers and Managed Service Providers (MSP’s). * Zimbra’s powerful integrating abilities, ease of use for file sharing, communicating and keeping your diary up to date. * What Zimbra can offer over Exchange and Office365 and what it can offer in terms of building value for your business. * Why Zimbra is very reliable at protecting and recovering your data. * WordPress Premium Hosting and how the right host can shave time off your website loading…
Mar 27, 2015
 Derek Brown on how to build a great MSP website
In episode 08 of TubbTalk Richard speaks with Derek Brown, the Managing Director of Pronto Marketing, who specialise in providing a flat-fee, all-you-can-eat web site service for MSP's and IT Service Providers. Show Notes Pronto Marketing http://tubb.co/prontoMSP (http://tubb.co/prontoMSP) Derek Brown on LinkedIn - https://th.linkedin.com/in/derekbrn SMB Nation - http://www.smbnation.com/ Google Analytics - http://www.google.com/analytics Google Local Places - https://www.google.com/business/ What are the Benefits of Blogging? http://tubb.co/1Q3d6Wo Pronto Marketing exclusive discount for listeners of TubbTalk Visit http://tubb.co/prontoMSP Transcription Richard: Hi everybody, Richard Tubb here with another interview. And today I'm joined by Derek Brown, the managing director at Pronto Marketing. Now, Pronto Marketing creates and manages all the moving parts of your Internet presence without it costing a fortune. In the prev…
Feb 17, 2015
 Alan Matthews on How To Create a Great Mini Marketing Message
We're all familiar with attending business networking events and being given 30 or 60 seconds to talk about your business -- often referred to as an elevator pitch -- as well as regularly being asked by others "What do you do?". Are you confident with the response you typically give in these situations? Just as importantly, are you sure your response accurately conveys what you do without people switching off? How To Create a Great Mini Marketing Message In episode 7 of TubbTalk I speak with public speaking coach and trainer Alan Matthews (http://www.twitter.com/AlanMatthews11) on how to create a great mini marketing message. In our discussion Alan and I talk about the BIG mistake nearly all business owners make when they talk about their businesses the key elements of a successful marketing message and a 60 second elevator pitch why using labels switches people off how to use questions to grab attention how to differentiate yourself from the competition the importanc…
Nov 23, 2014
 The 3 Best MSP tools from the 2014 CompTIA EMEA Conference
Richard speaks with 3 of the top MSP Vendors at the 2014 CompTIA EMEA Conference in London to understand how their tools can help IT Managed Service Providers (MSP's) help their clients and make more money. *** Transcription Richard Tubb: So I'm here at the CompTIA EMEA Conference with Ben Lange of Rummage. How are you doing Ben? Ben Lange: I'm very well, thanks. How are you doing? Richard: Good! So tell us a little bit about Rummage. Ben: Rummage is a fast search organization tool. We did some research when we had problems ourselves and that was when it comes to at managing, organizing and finding your data it can be very difficult. And more and more of this day and ages, technology creeps into our lives and we're making files, we're sending files, we're sharing them and we're storing in all sorts of different areas. And a lot of the time when it comes to surfacing information,…
Oct 31, 2014
 Gemma Telford on Effective MSP Marketing
Why do so many Managed Service Providers (MSP's) understand the importance of Marketing to help them acquire new clients and grow their business, yet don't make the time to consistently do effective marketing? Effective MSP Marketing In episode 5 of TubbTalk, Richard speaks with to discuss the biggest mistakes MSP's make when it comes to marketing, understanding why MSP marketing needs to be consistent, and looking at options to ensure effective marketing for MSP's. Transcription Richard: Gemma, thanks for joining me! How are you? Gemma Telford: I am good. Thank you. Richard: Cool. Thank you for joining me today. Now, you have been in the IT arena for quite some time. Tell us a little bit about your background and where you come from before you set up the IT Marketing Agency. Gemma: Okay I have been in the IT channel for a number of years now. I guess my first kind of big role was of a Head o…
Sep 15, 2014
 DK on going beyond Social Media Marketing
Most businesses think of Social Media as a marketing medium. Jeff Hammerbacher (https://twitter.com/hackingdata) , formerly of Facebook, once said “The best minds of my generation are thinking about how to make people click ads and that sucks." Beyond Social Media Marketing But Social Media can be so much more than a marketing tool. In episode 4 of TubbTalk, Richard speaks with DK - a Social Media speaker and advisor who has consulted with some of the worlds top businesses on how to effectively use Social Media. DK is also the organiser of the TEDx Wellington event and a man who raises some interesting questions on what Social Media is and how it can be used. For instance, have you ever considered how Einstein may have used Social Media if he were alive today?
Jul 17, 2014
 Phylip Morgan of the Network Group discusses the evolution of IT buying groups
With close links to some of the worlds most prestigeous IT vendors, the Network Group has been able to leverage its buying power to benefit its members - IT businesses - and their clients. In this interview Richard talks with Phylip Morgan, Managing Director of the Network Group and discusses its origins, its membership and its goals for the future. Details of the Network Group can be found at http://www.nbg.co.uk
Jul 11, 2014
 The 3 Best MSP tools from Autotask Community Live 2014
Richard gives his thoughts on all the news from Autotask Community Live 2014 in Miami and interviews 3 of the top MSP tool Vendors at #ACL2014 *** Transcription Interview with Phill Claxton of Desk Director Richard Tubb: I’m here with Phill Claxton, the co-founder of Desk Director. How are you doing Phil? Phill Claxton: Very good thank you very good. It’s nice to be talking with you. Richard: You’re welcome. What does Desk Director do and how do they help the IT businesses? Phill: It serves as a client experience platform. Really what that is, is a client portal. A portal for your clients to use to be able to view and access tickets. Really it’s been designed as a way to help you differentiate yourself in the marketplace by making it very easy to communicate with clients and deliver services that they value. Make it very easy to work with you. Also we have a staff heads up displa…
Jun 19, 2014
 Tim Brewer on being a successful IT entrepreneur
Tim Brewer of Evolve Leadership is successful entrepreneur and an acknowledged leader within the IT and Managed Service world. Richard talks with Tim about his experiences and some of the key lessons he's learned along the way. Transcript Richard: Hello everyone. I’m joined today by Tim Brewer from Evolve Leadership. How are you doing Tim? Tim: I’m doing very well. Thank you. Richard: Well, it’s a real pleasure to sit down with you. I heard your name mentioned in very respectful and revered for a number of years in the MSP industry. For anybody who’s not aware of you, perhaps you could tell us a little bit about who you are and what Evolve does. Tim: I’ll get to Evolve and a little bit about my background. I hail from Perth, Australia which is the west coast of Australia. So I grew up in a place of a very laid back city, very much like San Diego in the USA, I guess if you’re from the USA. If you’re from England, a lot of people emigrate from England…