S3 EP13: What to Do When Our Change Management Plan Doesn't Work?
Play • 9 min

What happens if the project becomes a failed implementation, and how do you recover? In this new episode, understand how to use root cause analysis when your plan doesn't work, acknowledge it, and create the next steps to move forward. Key points covered in this episode: ✔️ Testing is a good strategy for recovery if you've had a failure in your system because you may genuinely not know what the problem is. So go back to the drawing board with testing in that area to figure that out much faster. ✔️ The "happy path" in your BC/NAV system happens almost often in the 20 percent, but the critical path is to make sure that you have tested 80 percent of your processes the least, to be realistic about the things that will occur most of the time.  ✔️ Kim Congleton, Chief Operating Officer and Co-Owner of New View Strategies shares that some people don't realize that testing is a skill, and it takes a confident person who likes to break things to be a good tester. "Know that you can also be trained to test. Make sure that you've got a good team that understands what they need to do for testing, understands the different processes to ensure the performance and connections are ready for go-live". ✔️ Doing refresher training after a go-live helps. Teaching the main processes before the actual testing reinforces the training and solidifies that process in their mind.  ✔️ Acknowledge the root cause of what happened. Then, learn from what happened and implement improvements moving forward. Don't let it stall your project, and don't give up. Instead, retrace a little and fix some things and continue moving forward with that progress.  ✔️ Think about the times when this has happened to your company? Think about when you've had some failures, and especially if you've had some things where people gave up or where people just weren't able to move forward? What was the root cause as you reflect on that?  About Kerry Peters & New View Strategies: Kerry Peters is the CEO of New View Strategies, a company known for solving mission-critical business problems and a straight-talking, experiential approach to training and process improvement for Microsoft Dynamics 365 Business Central and Dynamics NAV. Our relationships are long-term, and our clients report that they have boosted efficiency, solved business problems, and had fun in the process!  Let the experts help you tap into the true power of your BC / NAV system.  You're struggling with challenges, and you know your Business Central / NAV ERP solution can help, but you're not sure how. We do. Whatever you're challenged with or searching for, we've been there – as a user and partner. You won't find the level of no-nonsense, front-line experience we offer anywhere else, and we're here to put that experience to work for you.  ✅ Why Choose New View? With our team's average of 15 years of real-world BC / NAV partner and end-user experience, we know where to look and what to ask to discover how to make your BC / NAV investment work better for you. Contact us today: https://getyournewview.com/services/

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