Maintaining Quality at Scale
Play • 7 min

Luis Scott is the Managing Partner at Bader Scott Injury Lawyers, where he represents people who have been injured or disabled in severe accidents. He is also the Owner of 8 Figure Firm, which provides consulting services and insider knowledge to national law firms. As Bader Scott’s managing attorney, he handles over 150 employees and contractors and has led the firm to be recognized by the Atlanta Business Chronicle as one of the fastest-growing businesses in Georgia. 

Luis has received numerous awards and accolades, including Super Lawyers’ “Rising Star,” The National Trial Lawyers Association’s “Top 40 Lawyers Under 40,” and the American Institute of Legal Counsel’s “10 Best Attorneys in 2017” for workers’ compensation.

In this episode…

It’s a widespread misconception that law firms can’t sustain value and quality at scale. However, without proper training and commitment, this can happen. How can you ensure your law firm operates at the same level as your initial vision?

With a four-step approach to quality assurance and a six-part training program, law firm owner Luis Scott replicates his goals throughout the organization. The key to retaining high industry standards is emphasizing and training attorneys to provide exceptional customer service, understand the legal process, optimize service delivery, and enhance the client journey. Additionally, you must guide lawyers to elevate project efficiency, manage and maximize caseloads, develop their legal skills, and identify and communicate expectations.

Tune in to this episode of The Guts and Glory Show as Luis Scott shares his secrets to preserving quality during law firm growth. Luis also talks about the importance of training attorneys to maintain firm standards and values.

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