Dan Moross of MOO draws on his own experience to discuss the keys to creating a call centre culture that facilitates both learning and enjoyment.
In our discussion, we also talk about optimising recruitment, bringing fun into the workplace and developing key customer service skills amongst the contact center team.
This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.
So, to find out more about Genesys, simply visit: www.genesys.com