How to Inspire Your Team Leaders to Get More From Their Advisors
Play • 38 min

Jacqui Turner, the Founder of Turner Corner Learning Solutions, discusses how we can better support team leaders in the contact centre, in order to improve advisor performance.

In our conversation, we also talk about the dangers of micromanaging, building positive working relationships and preparing leaders to have those difficult conversations with their teams.

This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.

So, to find out more about Genesys, simply visit: www.genesys.com

To help us improve - and potentially win a bottle of champagne or a box of chocolates  - fill in our simple five question survey: https://www.surveymonkey.co.uk/r/CCPodcast  

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