Art Critic Jerry Saltz’s Reckoning with Trauma and Anxiety
Play • 36 min

Early on in the pandemic, Pulitzer Prize-winning art critic Jerry Saltz wrote a piece about his unusual eating habits that grabbed the attention of many with anxiety, depression, or just Covid-related sadness. In the essay, Saltz recounts a lifetime of using food to cope with trauma and anxiety – until art helped him find a new path forward. In this conversation, he tells host Morra Aarons-Mele how his pursuit of work and paring life down to basics helped him manage trauma and anxiety and find a life he loves.

Digital HR Leaders with David Green
Digital HR Leaders with David Green
David Green
56. Why Are So Many Companies Building Talent Marketplaces? Interview with Ina Gantcheva
My guest on this week’s episode is Ina Gantcheva, a Principle in Deloitte’s Human Capital Practice and a leading authority on talent marketplace. In Ina’s words, talent marketplace has the potential to change the way organisations think about three fundamentals. One, work, by fractionalising work for increased efficiency. Second, the workforce, by unlocking greater potential and value. And finally third, the workplace, by breaking down silos. In our conversation Ina and I discuss: * The four P’s of iterative dynamic talent marketplace design. That is purpose, plan, program and platform * The role of HR in supporting the transformation and associated change management involved in talent marketplace * Examples of companies who have implemented a successful talent marketplace and the benefits they are enjoying as a result * The opportunities that talent marketplace provides to employees * How the pandemic has helped reshape the approach to talent marketplace * Whether talent marketplace will mean that jobs won't exist anymore. This episode is a must listen for anyone interested or involved in HR transformation, internal mobility, workforce planning, people analytics and HR technology. So that is Business Leaders, Chief HR Officers and anyone in a people analytics, learning or HR business partner role. Support for this podcast is brought to you by gloat. To learn more, visit https://www.gloat.com/.
47 min
The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics
The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics
Melina Palmer
141. Where CX and Behavioral Science Meet, interview with Jennifer Clinehens, author of Choice Hacking
Today I am so excited to introduce you to Jennifer Clinehens. She is currently CX Strategy Director at Havas CX Helia, London, where she uses behavioral science and psychology to improve the customer experience for brands like Lloyds Banking Group and Compare the Market. Jennifer has helped mold experiences with behavioral science for brands like McDonald's, AT&T, O2, and Adidas across the globe. She is also the author of four books including the one we will be discussing today, Choice Hacking: How to use psychology and behavioral science to create an experience that sings, AND she has two different podcasts, Choice Hacking and Everybody Hates Your Brand. Wow, talk about a busy and productive person, amirite? I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Show Notes: * [00:40] Today I am so excited to introduce you to Jennifer Clinehens. She is currently CX Strategy Director at Havas CX Helia, London. * [03:05] Jennifer shares her background and how she got involved in behavioral science. She has been lucky to work for many companies across many countries. * [04:35] A lot of the work she has been doing lately has been about the intersection between behavioral science and psychology. She takes those principles and applies them to experience design. * [06:48] One of the big things Jennifer does is framing touchpoints. * [09:39] Crossing over from one medium to another is a difficult point where we often lose some potential customers. There are a lot of steps that happen in the customer journey process. * [10:28] Generally, when you design a customer journey you use a customer journey map: a visual representation of what the customer journey is. * [10:45] On a map the customer journey is linear, but in real life it is messy. Yes, we have a beautiful picture of what the customer journey should be, but in the back of your mind, you have to be pragmatic. * [11:49] The closer we can get to design touchpoints and customer communications with a scientific approach or foundation to apply it to the real world the better it is. * [13:08] The number one thing brands seem to get wrong (or miss completely) is peak-end and applying it across the customer journey. The emotional journey is the secret sauce. * [14:17] A lot of brands get their ending wrong. They don’t know where the real ending is. * [15:41] Brands, in general, don’t realize that the last mile (the true ending) is so critical in so many ways. * [16:17] Jennifer shares an example of Disney realizing the customer journey didn’t end when you left their park. * [17:19] Making the very end of your experience even better and more exciting means your memory of the time you spent in Disneyland is even better. It is how you are constructing the memory, it is not about every single moment you had. It is that emotional peak and true ending that matter. * [17:57] “A brand is a memory.” Peter Steidl (from one of Melina’s “go-to” brainy books, Neurobranding, linked below) * [20:33] There are a few different ways you can look for that true end in your business. * [21:44] Part of the issue of finding that true ending also has to do with silos. * [23:56] The brands that measure on a journey-level versus a touchpoint level have much more value at the end of the day. * [25:32] Melina shares how an online mattress company handles its customer journey. * [27:16] It is important to think through all the moments in the experience: where there could be problems and frustrations and turning it into a really great shareable moment/story. Then you have different associations with that brand. * [28:30] Going that little bit extra and saying “Is that really the end of the customer experience?” is so important. * [29:14] Jennifer shares some of her favorite concepts. Peak-end is her favorite, but the most overlooked is visual salience. * [31:27] Melina shares her experience when she toured the Human Behavior Lab at Texas A&M. * [33:46] Jennifer encourages brands to have someone who is responsible for making sure effectiveness and emotion are being delivered on in the journey level. * [36:20] When you know what you are looking for then you can see if you are on track and put in those nudges. If you don’t know the end game, it is not as effective as it could be. The quality of the work is in the quality of the brief. * [38:06] Making choices easy is so much of what they do. Getting brands to understand where to get people ready to buy is the first step. * [39:15] The first thing they do is think: “Where are the points we need to be nudging to action?” and “Where are the points we need to be inspiring people?” They are usually not the same place. * [39:23] The book Choice Hacking is a good first start for people to think about a framework to apply this at the journey level. * [40:11] Melina’s closing reflections. * [41:46] Grab Melina’s brand new book, What Your Customer Wants (And Can’t Tell You), which is now on presale! Thanks for listening. Don’t forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show. Let’s connect: * Melina@TheBrainyBusiness.com * The Brainy Business® on Facebook * The Brainy Business on Twitter * The Brainy Business on Instagram * The Brainy Business on LinkedIn * Melina on LinkedIn * The Brainy Business on Youtube More from The Brainy Business: * Master Your Mindset Mini-Course * BE Thoughtful Revolution - use code BRAINY to save 10% * Get Your FREE ebook * Melina’s John Mayer Pandora Station! Listen to what she listens to while working. Get the Books Mentioned on this Episode: * Choice Hacking * Free Chapter of Choice Hacking * Neurobranding Connect with Jennifer: * Jennifer on Twitter * More About Jennifer Past Episodes and Other Important Links: * Texas A&M Certificate Program * Inside the Texas A&M Human Behavior Lab * iMotions (The main software the Human Behavior Lab runs on.) * NUDGES & Choice Architecture * Framing * Priming * Interview with Will Leach * Peak-End Rule * Surprise and Delight * The Overwhelmed Brain and Its Impact on Decision Making * Interview with Roger Dooley * Time Discounting * Reciprocity Check out (and preorder!) my upcoming book, What Your Customer Wants (And Can’t Tell You) on Amazon, Bookshop, and Barnes & Noble If you are outside the US, please complete this form to be first to know when the book is available near you AND to help show there is a presence in your country to speed along international agreements and get it to you faster!
44 min
The Modern Manager: Create and Lead Successful Teams
The Modern Manager: Create and Lead Successful Teams
Mamie Kanfer Stewart
142: Ask Better Questions
Questions are one of the most useful tools that managers can use. Questions can unlock new thinking, show support, strengthen relationships, and much more. Learning to ask the right questions can enhance any manager’s leadership capability. In this episode, I walk through different types of questions to ask and how to ask them so you cultivate trust and solicit answers that move work forward productively. The full episode guide includes an overview of different types of questions and my favorite questions to ask. Get it when you join the Modern Manager community or purchase the full guide at www.themodernmanager.com/shop. Get the free mini-guide at www.themodernmanager.com/miniguides. Learn to navigate the different personality types and work styles to make managing your team easier than you ever imagined. Check out the Managing by Personality live course that starts on March 11, 2021. Learn more and register at www.themodernmanager.com/courses/personality Subscribe to my newsletter to get episodes, articles and free mini-guides delivered to your inbox. Read the related blog article: How Questions Can Help Us Be Better Managers Key Takeaways: * Questions are not just for gathering information. They also help us build relationships, increase psychological safety and trust, open up thinking, and uncover hidden thoughts. * Instead of yes-no questions which often create a false binary, ask a rating question e.g. On a scale of 1-5, how confident are you in this plan? * Asking what, why and how will lead to different answers so be thoughtful about what question you’re asking. * Asking what if, how might, and why not will open the door to more creative, alternative thinking. * How you ask and how you respond also impact what type of response you will get now and in the future. * Asking a difficult question in a calm, warm tone shows support. * Responding to an answer you don’t like or didn’t expect with appreciation will encourage people to be honest going forward. Additional Resources: * Episode 40: The Power of Questions with Pete Mockaitis mamie@mamieks.com
14 min
The Edtech Podcast
The Edtech Podcast
Sophie Bailey, @soph_bailey
#223 - What Matters in Edtech: Leadership
Welcome to the latest episode of the GLOBAL edition of our What Matters in Edtech Series, our podcast collaboration with Bett. This podcast series is all about the things that matter in education, and how and when tech might help. Thank you to Bett for supporting this series and to FormAssembly for supporting this episode. What's in this episode? This episode is all about leadership and is a timely reflection on how we can bolster our resolve and communicate a shared vision during radically changing times. In short, it’s all about people and you don’t have to be an automaton, in fact, you’re allowed to be yourself to lead effectively. Tune in to hear what three factors are essential to think about for modern leaders, which 5 soft skills are indicators of premium salaries, and why artificial intelligence crafted classical music makes us feel uneasy. Follow the conversation, share and comment using #edtechpod and #Bett2021. People * Bernardo Crespo, expert in Digital Transformation at IE University and Co-Founder & Inspirer of esc-XL.com (Executive Digital Detox | Twitter: @b_crespo; @IEexponential; @EscXl * Carla Aerts, EdTech and Learning Science versatilist and EdTech thought leader. Also the founder of Refracted! | Twitter: @underthebanyan Show Notes and References You can find links to any references from the episode in our show notes: https://theedtechpodcast.com/edtechpodcast. Tell us your story We'd love to hear your thoughts. Record a quick free voicemail via speakpipe for inclusion in the next episode. Or you can post your thoughts or follow-on links via twitter @podcastedtech or via The Edtech Podcast Facebook page or Instagram.
53 min
Behavioral Grooves Podcast
Behavioral Grooves Podcast
Kurt Nelson, PhD and Tim Houlihan
Jonathan Mann: Is it Possible to Design an Experience?
Can you design an experience for someone else? Jonathan Mann, the Vice President of User Experience at Renaissance Learning says, “Umm, not really.” Prior to joining Renaissance, Jonathan led user experience teams at Target Corporation and PayPal. And as a practitioner, he’s always valued good research to help him, and his teams, deliver better work. Our discussion centered around the question, “is it possible to design an experience?” Jonathan’s research discovered that “an experience” is more than just what we think of as the element that happens in the moment we consider it an experience. Jonathan reminded us that the totality of “an experience” combines three key elements: the anticipation of the experience, the experience itself, and the memory of the experience. A vacation is a great example of this: we plan and anticipate lots of experiences before we arrive at our destination. Then we are flooded with experiences in the moment, and afterward, we have photos to remind us and memories to interpret our experience after the fact. We know that the remembered self is one of the most important reasons we do anything: how we’ll remember it. So why shouldn’t we consider it identifying the experience in its broadest sense? We talked about Jonathan’s meeting with Bob Cialdini and how Jonathan’s work with Bob’s crew brought incredible results to the initiatives they were working on at PayPal. We are always happy to see how nicely behavioral science and business results dovetail. And maybe most importantly, this episode features a live fingerstyle guitar micro-concert by Jonathan. We asked him about playing and he instantly turned around, grabbed his guitar, and started playing for us. His fingerstyle abilities are very fine, and that part of the recording was nothing short of delightful – in every aspect of the word. Enjoy it! We hope you enjoy our episode with Jonathan Mann and discover new ways that you can integrate his clever thinking on designing an experience into your own work. © 2021 Behavioral Grooves Links Jonathan Mann LinkedIn: https://www.linkedin.com/in/jdmann/ Jonathan Mann Album: http://jonathanmanndesign.com/music (with links to Spotify, Pandora, iTunes, etc) Jonathan Mann YouTube: https://www.youtube.com/channel/UCVtiHkr4xdBzVZ6Oc3ybsUw Jonathan Mann Woodworking: https://www.behance.net/fynedesign Dan Gilbert, “Stumbling on Happiness”: https://www.goodreads.com/book/show/56627.Stumbling_on_Happiness Robert Cialdini - Towel study: https://www.psychologicalscience.org/observer/dont-throw-in-the-towel-use-social-influence-research Common Biases and Heuristics: https://docs.google.com/document/d/1XHpBr0VFcaT8wIUpr-9zMIb79dFMgOVFRxIZRybiftI/edit?usp=sharing The Dakota: https://www.dakotacooks.com/ Fingerstyle Guitar: https://en.wikipedia.org/wiki/Fingerstyle_guitar Musical Links Green Day “Boulevard of Broken Dreams”: https://www.youtube.com/watch?v=Soa3gO7tL-c Stone Temple Pilots “Interstate Love Song”: https://www.youtube.com/watch?v=10MQY33cYCg Leo Kottke “Last Steam Train”: https://www.youtube.com/watch?v=-E_s4vQJx-k Tommy Emmanuel “Classical Gas”: https://www.youtube.com/watch?v=S33tWZqXhnk The Jimi Hendrix Experience “Voodoo Child”: https://www.youtube.com/watch?v=qFfnlYbFEiE
1 hr 4 min
Choiceology with Katy Milkman
Choiceology with Katy Milkman
Charles Schwab
If Only …: With Guests Stirling Hart & Colin Camerer
In a past episode titled “Spoiled for Choice,” we looked at how decision-making can be hampered by our desire to avoid the painful emotion of regret. In fact, regret aversion can cause people to abandon certain decisions entirely. In this episode of _Choiceology with __Katy Milkman_, we look more closely at regret itself. Stirling Hart is a professional lumberjack. He’s also a world-class lumberjack sports athlete. He has travelled the world competing against the best of the best in events such as the underhand chop, the spring board, the single buck, and the standing block chop. These grueling and dangerous tasks require explosive strength, accuracy, and nerves of steel. In 2016, Stirling Hart represented Canada at the Stihl Timbersports® World Championship in Stuttgart, Germany. He was dominating the events until he came to the hot saw (an event involving a chainsaw built from a modified motorcycle engine). That’s when one split-second decision changed the course of the competition. You’ll hear how that one moment affected Stirling for months afterward. Stirling Hart lives and works in Squamish, British Columbia, Canada. Next, Katy speaks with Colin Camerer about the neuroscience of regret. Colin explains how regret arises and how it can affect our behavior, for better and for worse. You’ll hear about a fascinating study by Tom Gilovich identifying regret in Olympic medalists, and you’ll learn about the ways that regret can influence investment decisions. You’ll also gain valuable insight on how to minimize some of the negative effects of regret. Colin Camerer is a Robert Kirby Professor of Behavioral Finance and Economics at the California Institute of Technology, where he teaches cognitive psychology and economics. You can read more about regret in his paper “Neural Evidence of Regret and Its Implications for Investor Behavior.” Choiceology is an original podcast from Charles Schwab. For more on the series, visit schwab.com/podcast. If you enjoy the show, please leave a ⭐⭐⭐⭐⭐ rating or review on Apple Podcasts. Important Disclosures: All expressions of opinion are subject to change without notice in reaction to shifting market conditions. The comments, views, and opinions expressed in the presentation are those of the speakers and do not necessarily represent the views of Charles Schwab. Data contained herein from third-party providers is obtained from what are considered reliable sources. However, its accuracy, completeness or reliability cannot be guaranteed. Investing involves risk, including loss of principal. (1020-081T)
31 min
How I Work
How I Work
Amantha Imber
Cosmetics queen Kate Morris on why you need to manage energy, not time
With just $12,000 borrowed from her boyfriend’s father, Adore Beauty founder Kate Morris started Australia’s first beauty e-commerce site in 1999. Adore Beauty has expanded its offer to more than 200 brands and 13,000 products, earning Kate the Business Innovation Award for Victoria at the Telstra Business Women’s Awards in 2014, and an induction into the Australian Businesswomen’s Network Hall of Fame in 2015. Adore Beauty floated on the Australian Stock Exchange in 2020 for a reputed $600 million price tag. But how has Morrish achieved such growth? How does she structure her time, her business operations, and even her daily beauty routine for maximum effectiveness? Visit amanthaimber.com/podcast for full show notes from all episodes.   Get in touch at amantha@inventium.com.au   If you’re looking for more tips to improve the way you work, I write a short monthly newsletter that contains three cool things that I have discovered that help me work better, which range from interesting research findings through to gadgets I am loving. You can sign up at http://howiwork.co  Kate’s beauty products:  SkinCeuticals C E Ferulic Serum https://www.adorebeauty.com.au/skinceuticals/skinceuticals-c-e-ferulic-serum.html Ultra Violette Supreme Screen https://www.adorebeauty.com.au/ultra-violette/ultra-violette-supreme-screen-spf-50-50ml.html?queryID=973585 asap gentle cleansing gel https://www.adorebeauty.com.au/asap/asap-gentle-cleansing-gel-200ml.html Dermalist Ultra Hydrating Lactic Cleanser https://www.adorebeauty.com.au/dermalist/dermalist-ultra-hydrating-lactic-cleanser-200ml.html?queryID=1050597 Sodashi Clay Cleanser With Lavender https://www.adorebeauty.com.au/sodashi/sodashi-clay-cleanser-with-lavender.html?queryID=439143 SkinCeuticals Hyaluronic Acid Intensifier https://www.adorebeauty.com.au/skinceuticals/skinceuticals-hyaluronic-acid-intensifier.html?queryID=957961 PCA Skin Hyaluronic Acid Boosting Serum https://www.adorebeauty.com.au/pca-skin/pca-skin-hyaluronic-acid-boosting-serum-28g.html?queryID=909143 Clarins Instant Light Brush-On Perfector https://www.adorebeauty.com.au/clarins/clarins-instant-light-brush-on-perfector-new.html MAKE UP FOR EVER ULTRA HD CONCEALER See acast.com/privacy for privacy and opt-out information.
42 min
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