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Office Hours With EAB
A new podcast from EAB experts to share ideas, insight, and inspiration with higher ed leaders
May 4, 2021
How to Reverse Enrollment Declines at Community Colleges
Enrollment at for-profit colleges has increased or remained flat, while enrollment at community colleges is down nearly 10 percent since the onset of the pandemic. EAB’s Christina Hubbard and Larisa Hussak share key takeaways from a recent “secret shopping” experience with for-profit institutions and explain their applicability to community colleges. They talk about the dos and don’ts of onboarding, a perennial pain point at two-year schools, and urge community college leaders to assume greater responsibility for guiding students through the application process, registration, and beyond as a way of boosting yield and building student engagement. Christina and Larisa also stress the importance of adapting to meet growing student demand for greater flexibility in everything from course modalities to term lengths.
Apr 27, 2021
How to Combat ‘Digital Sprawl’ on Your Campus
EAB’s Danielle Yardy and Anushka Mehta unpack the meaning of “digital transformation” and its relevance for higher education. They argue that the key drivers of digital transformation should be to streamline operations and improve the student experience. They also offer tips to generate the biggest bang for your IT bucks and spur wider and quicker adoption of new technologies across campus.
Apr 20, 2021
Will Biden’s American Rescue Plan Help Rebuild Higher Education?
EAB’s Kaitlyn Maloney returns to the podcast to moderate a discussion with her colleagues Jackson Nell and Kathy Ruby on what the American Rescue Plan means for higher education. The three talk about what we’ve learned from previous federal stimulus bills that might help schools begin to chart a path forward, even as we wait for much-needed guidance from the Department of Education. They urge university leaders to view this as their last and best opportunity to put their financial houses in order. They also share tips for communicating with students and families about the distribution of financial aid.
Apr 13, 2021
How to Build Effective Community Partnerships
EAB’s Meacie Fairfax returns to the podcast for a conversation with College Possible CEO Craig Robinson. The two discuss the power of community partnerships in giving underserved students greater access to higher education and stronger pathways to successful careers. Mr. Robinson suggests that colleges must be willing to change their mindset in order to serve their students and their communities more effectively. Embracing the challenge of joining with community partners who offer complementary skills and assets is an important step along that journey.
Apr 6, 2021
What the Coursera IPO Means for Higher Ed
EAB’s Carla Hickman and Colin Koproske have been working together and studying the phenomenon of massive open online courses, or MOOCs, since 2012. On today’s episode, the two discuss Coursera’s recent IPO-related financial filings. Carla and Colin also examine the extent to which MOOCs and the companies that provide them represent a threat to higher ed, or whether more colleges should be looking to partner with companies like Coursera to expand their online course offerings.
Mar 30, 2021
Top Recruiting Tips to Reverse Enrollment Declines
College enrollment dipped this past fall as most people expected. However, the decline was not equally distributed across all demographic cohorts or types of institutions. Journalist Jon Marcus joins EAB’s Madeleine Rhyneer to examine the data which show surprising enrollment trends that have not received the media attention they deserve. The two discuss ways that college recruiting has changed forever as a result of the pandemic, and they explain why doing “more of the same” isn’t going to work this time.
Mar 23, 2021
How the Teleworking Trend Will Transform College Campuses
EAB’s Kaitlyn Maloney and Ron Yanosky discuss what we’ve learned over the past year through our collective experiment in mass teleworking. They then dig into some of the unique challenges colleges and universities face as they explore more flexible approaches to space utilization, hiring, and HR policies. While a few best practices emerging from the private sector can easily be replicated across higher education, universities will need to get creative in order to adapt without losing the sense of place that makes campus life special.
Mar 16, 2021
How Penn State Fundraisers Shifted Strategy in 2020
EAB’s Jeff Martin is joined by Penn State University Vice President of Development and Alumni Relations Richard Bundy. The two talk about the state of university fundraising and key takeaways from EAB’s latest survey of college fundraising professionals. Mr. Bundy provides insight into how his team shifted strategy and tactics to adapt to an entirely virtual fundraising environment. Finally, the two share tips for managing fundraising teams and gift proposals both today and in the months ahead as we emerge from the pandemic.
Mar 9, 2021
Lessons Learned from Houston GPS on Closing Equity Gaps
EAB’s Tom Sugar talks to Paula Short from the University of Houston about lessons they learned launching Houston GPS, the nation’s first regional consortium of two- and four-year schools working together to improve transfer pathways and college completion rates. They also talk about how they are applying those lessons to EAB’s new Moon Shot for Equity.
Mar 2, 2021
How to Engage Parents During the Recruiting Process
EAB’s Kathy Dawley and Al Newell discuss the role that parents play in the college recruiting process and share findings from a recent EAB survey about their communication preferences. They talk about how different types of information become more or less important to parents as they get closer to the application deadline. Kathy and Al also urge colleges to focus on communicating how they support and guide students along their educational journey. They also recommend that colleges take a hard look at their websites since the quality of the design and content on your website is viewed by many parents as a proxy for the quality of your institution.
Feb 16, 2021
Nathan Grawe Shares Insights from His New Book, “The Agile College”
Noted author Nathan D. Grawe talks about his new book that explores how college recruitment and retention efforts are evolving to meet demographic and other challenges.
1 hr 7 min
Feb 9, 2021
How to Capture Growth Opportunities in the Graduate Degree Market
EAB’s Megan Adams and Will Lamb discuss growth opportunities and the competitive landscape in the master’s and graduate degree markets.
Feb 2, 2021
New Professional Development Opportunity for Rising Higher Ed Leaders
Two emerging stars of academia--Dr. Lila McDowell Carlsen from Pepperdine University and Dr. Rénard Harris from College of Charleston--share what they’ve learned by participating in EAB’s new Rising Higher Education Leaders Fellowship.
Jan 26, 2021
Dr. Tierney Discusses “Get Real: 49 Challenges Confronting Higher Education”
EAB’s Sally Amoruso is joined by Dr. William Tierney, University Professor Emeritus and Founding Director of the Pullias Center for Higher Education at the University of Southern California. The two discuss a range of topics addressed in Dr. Tierney’s new book, “Get Real: 49 Challenges Confronting Higher Education," including Dr. Tierney’s contention that universities have become too focused on preparing students for careers at the expense of teaching them to be intellectually curious and engaged citizens and how academic tenure and joint governance may change in the months and years ahead.
Jan 19, 2021
How Colleges Can Maximize the Benefits of the New Federal Stimulus Package
EAB’s federal policy experts outline the major components of the latest federal relief package and offer guidance to university leaders still struggling to determine what it means for their institutions and students.
Jan 12, 2021
How to Grow Community College Enrollment, Featuring the League
Dr. Rufus Glasper, president and CEO of the League for Innovation in the Community College, joins Dr. Christine Hubbard, EAB’s leading expert on community colleges. The two talk about the extent to which future enrollment trends will be influenced by external factors, like the COVID-19 vaccine rollout and the economy, versus the need to innovate and deliver a more flexible and engaging educational experience (online or otherwise) that attracts new students.
Jan 5, 2021
What Colleges Can Learn from UofM Partnerships with FedEx and Others
Dr. Richard Irwin from the University of Memphis talks to EAB’s Max Milder about the school’s unique collaborations with FedEx and Methodist Le Bonheur Healthcare. These partnerships offer employees, even those without a high school diploma, a guided pathway to earn a college degree.
Dec 15, 2020
How to Prepare College Graduates to Succeed in a Tough Economy
Rob Sentz, Chief Innovation Officer at labor market data giant, Emsi, shares strategies for preparing college students to find their niche in an unsettled economy.
Dec 8, 2020
Tim Renick Shares GSU’s Playbook for Eliminating Equity Gaps
Student success guru Tim Renick discusses GSU’s journey to eliminating equity gaps and shares scalable, replicable best practices other institutions can follow to do the same.
Dec 1, 2020
Help More Students Graduate with Less Debt
EAB experts explain how to integrate financial aid services into the broader student support network to help more students graduate with less debt.
Nov 24, 2020
How Colleges Can Grow Community Service Despite Coronavirus
Representatives from The Urban Alliance and Streetwise Partners join the podcast to discuss how the pandemic and recent civil unrest have impacted volunteerism. They also share tips for institutions looking to motivate more employees to participate in community services activities—and why volunteers from the ranks of higher education can have an outsized impact on the lives of young adults.
Nov 17, 2020
How Companies Are Approaching College Recruiting During the Pandemic
Michael Koppenheffer joins the podcast to discuss ways employers are virtualizing campus recruiting to overcome social distancing restrictions. He also offers tips to universities on how to partner with employers who may be looking to broaden their campus recruiting footprint.
Nov 10, 2020
COVID-19 Campus Reopening Mistakes and Victories
EAB experts examine the good, the bad, and the ugly from campus repopulation efforts this fall and suggest changes university leaders may need to make before the spring semester.
Nov 3, 2020
How Universities Can Hire and Retain Diverse Faculty
Diverse: Issues in Higher Education Executive Editor David Pluviose joins EAB’s Rachel Tanner to offer concrete steps university leaders can take to recruit and retain diverse faculty. David also shares how to ensure the current hiring freezes are not an impediment to progress.
Oct 27, 2020
3 Student Success Lessons That Power EAB’s “Moon Shot for Equity”
Milwaukee Area Technical College President Dr. Vicki Martin joins EAB Vice President of Partnerships, Tom Sugar, to talk about three lessons learned from Georgia State University's success in erasing equity gaps--and how MATC is working with EAB to make similar systemic changes.
Oct 20, 2020
What Liberal Arts Colleges Can Do to Stay Relevant
Denison University President Adam Weinberg shares how liberal arts colleges must evolve to survive in an environment where COVID has exacerbated existing trends. Students and their families are more focused on value and outcomes—and traditional colleges face greater competition from alternative, online providers.
Oct 13, 2020
Why Virtual Advising is Here to Stay
Student success leaders discuss why virtual advising, the only option available during campus shutdowns, may become the norm even when campuses fully reopen.
Oct 6, 2020
A Silver Lining? COVID-19 Reforms May Improve Student Support
EAB’s Meacie Fairfax and Dr. Ed Venit discuss ways the pandemic is forcing colleges to change for the better in terms of how they keep students engaged, informed, and on track academically.
Sep 29, 2020
How COVID-19 Has Impacted Universities Worldwide
EAB’s John Workman and Michael Fischer examine similarities and important differences in how the pandemic is impacting U.S. colleges vs. those in Canada, the UK, Australia, and New Zealand.
Sep 22, 2020
From First-Generation Student to College President
Broward College President Gregory Hail talks about his journey from childhood poverty to successful corporate litigator to college president. He also urges university leaders to think beyond the “campus-bound” college model.
Sep 15, 2020
Promise and Perils of COVID-19 Testing on College Campuses
A senior representative from Quest Diagnostics discusses the current state of COVID-19 testing on college campuses, explains why testing protocols vary so widely between states and even between schools within the same state, and offers a glimpse of new and better tests schools could be using soon.
Sep 8, 2020
How COVID-19 Is Changing College Athletics
University of Kentucky officials discuss the return of college athletics and share what the new normal looks like on the UK campus.
Sep 1, 2020
How the Elections Could Impact Higher Ed
Described as one of America’s most effective advocates for higher education, Terry Hartle from ACE talks with EAB about how the upcoming presidential and congressional elections may influence higher education policy.
Aug 25, 2020
WVU President Gordon Gee on the Future of Universities
As a land grant university and economic center of the state, West Virginia University has taken a leading role in helping state agencies combat the pandemic. Listen to WVU's Dr. Gee and Vice President & Executive Dean for Health Sciences (and West Virginia Coronavirus Czar) Dr. Clay Marsh discuss ways that dealing with the opioid crisis informed their efforts to tackle the coronavirus. They also share why they think all institutions should play a central role promoting the welfare of their communities.
Aug 18, 2020
How to Engage Current and Future Donors Amid a Pandemic
Alumni relations and fundraising have been turned upside down by the pandemic. Alumni are looking for career networks and informal and virtual opportunities to connect with old friends, not nostalgic on-campus experiences. Hear innovative strategies to stay relevant to alumni from Longwood University AVP, Alumni & Career Services--and host of the Advancement Legends podcast--Ryan Catherwood.
Aug 11, 2020
Insights From 1,000+ Adults Considering Completing Their Bachelor's
Guests discuss findings from a survey of more than 1,000 potential “degree completers”—adults who completed some college, but didn’t earn a degree or certificate—and share how colleges can help them overcome their fears and return to higher education.
Aug 4, 2020
How the Pandemic is Changing Tuition Pricing and Financial Aid
EAB experts discuss the pitfalls of “pandemic pricing,” the best way for schools to distribute financial relief to families, and the importance of communicating the rationale behind tuition prices.
Jul 28, 2020
WSJ Reporter Melissa Korn Discusses the “Varsity Blues” College Admissions Scandal
Melissa Korn from The Wall Street Journal talks about her new book, “Unacceptable,” an in-depth examination of last year’s “Varsity Blues” bribery and admissions scandal.
Jul 23, 2020
How 100+ University Presidents Worked Together to Prepare for Fall 2020
BONUS CONTENT: Dr. Christine Riordan, president of Adelphi University, shares what she’s learned from a unique collaboration of more than 100 independent colleges and universities across New York State to help each prepare for the fall term.
Jul 21, 2020
One of Higher Ed’s Top Medical Leaders on the Science Behind the Virus and What That Means for Fall
EAB’s Sally Amoruso is joined by the University of Nebraska Omaha’s Chancellor Dr. Jeffrey Gold, who is a leading expert on containing the spread of viruses and other dangerous pathogens. The two discuss how university leaders can access and interpret data on the community spread of the coronavirus to help shape their plans to welcome students, faculty, and staff back to campus.
Jul 14, 2020
The Future of Higher Ed—According to 100+ University Presidents
EAB’s Sally Amoruso and Hersh Steinberg share takeaways from their recent discussions with more than 100 senior university leaders. Hear, for example, how progressive presidents are making deep cuts but also investing in a few key areas that will position their institutions to emerge from the current crisis stronger than ever.
Jul 7, 2020
Can Campuses Safely Reopen This Fall?
EAB’s Kaitlyn Maloney and Ann Forman Lippens talk about campus plans to “de-densify” classrooms, dorms, and dining halls so students can social distance this fall, as well as how COVID-19 will impact recent progress on sustainability.
Jun 30, 2020
5 Biggest COVID-19 Strategy Mistakes
EAB’s Melanie Ho and Carla Hickman identify the five biggest mistakes higher ed leaders must avoid with their COVID-19 strategies.
Jun 23, 2020
Mitigate the Pandemic’s Impact on Equity Gaps this Fall and Beyond
EAB’s Meacie Fairfax and Ed Venit discuss equity gaps in higher education and ways the pandemic and recent social unrest threaten to widen those gaps unless universities take swift action.
Jun 16, 2020
Race, Education, and Protest: A Conversation with Hamline University’s President
Dr. Fayneese Miller, president of Hamline University in St. Paul, Minnesota, joins EAB’s Sally Amoruso to discuss how her experience growing up as an African American woman in a segregated city informed her response to recent protests in her community.
Jun 9, 2020
AASCU President Addresses Equity Gaps in Higher Ed
AASCU President Dr. Mildred García talks to EAB’s Dr. David Attis about how to address the equity gaps made worse by the pandemic and about her own experiences as a first-generation college student.
Jun 2, 2020
Inside Higher Ed’s News Editor on the COVID-19 Stories You Should Know
Paul Fain, news editor at Inside Higher Ed, joins EAB’s Carla Hickman to share the COVID-19 stories that have gotten the most attention, what that says about college and university leaders’ greatest concerns, and the stories we should expect to see soon.
May 26, 2020
Leadership Voices: Mount Saint Mary’s University President Ann McElaney-Johnson
Dr. Ann McElaney-Johnson, president of Mount Saint Mary’s University in Los Angeles, talks about how a recent crisis prepared her team to handle the current coronavirus pandemic and shares tips to change your mindset and meet students' needs.
May 19, 2020
Yield Your Class During a Time of Uncertainty
Madeleine Rhyneer joins Carla Hickman to discuss challenges colleges face in meeting fall enrollment targets and offer strategies to yield your class during a time of uncertainty.
May 12, 2020
Back to School: Colleges Consider What Fall 2020 Will Look Like
Carla Hickman and David Attis discuss why schools are communicating their intent to welcome students back to campus this fall and about the scenario planning work they’re doing to prepare for any eventuality.
May 5, 2020
COVID-19 Threats to Campus Cybersecurity
EAB’s Chief Information Security Officer Brian Markham covers everything from technical challenges posed by campus closures to “Zoombombing” to the latest phishing scams.
Apr 28, 2020
The Best (and Worst) COVID-19 Crisis Communications
EAB’s Kaitlyn Maloney and Michael Fischer discuss how colleges and universities have handled crisis communications during the early days of the pandemic.
Apr 21, 2020
How Colleges Can Plan for and Adapt to Campus Crises
EAB experts Melanie Ho and Michael Fischer continue their discussion on the unique leadership challenges posed by the coronavirus pandemic.
Apr 14, 2020
4 Unique Leadership Challenges Posed by the Pandemic
In part one of this two-part discussion, EAB experts share four reasons why the coronavirus pandemic is a different type of crisis than any faced by higher ed before—and discuss effective leadership in an extended crisis.
Apr 7, 2020
Will the CARES Act Save Higher Ed?
EAB’s Kaitlyn Maloney and Michael Fischer talk about why the CARES Act really isn’t a stimulus package for higher ed at all, but a stop-gap measure that may not keep at-risk colleges and universities afloat long enough to survive the current crisis.
Apr 1, 2020
The Early Impacts of COVID-19 on Higher Ed
Carla Hickman and Dr. David Attis discuss the immediate effects of COVID-19 on higher ed, as well as long-term impacts on enrollment and multi-modal learning.