I was speaking to a friend who shared his experience of someone yelling at him. It sounded incredibly unpleasant, not just for him, but also for the person yelling. In the end, no one enjoyed the interaction and no one got what they wanted.
That gave me an opportunity to pause and take a look at why we yell, why it is so ineffective, and what we can do about it.
In this episode, I give 3 powerful tips on what you can do when someone is yelling at you in order to calm down the situation and have a better chance at resolving it.