Embark: Travel, Tech and Trust
Accenture
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It’s a new dawn for the travel industry. Trust is at the forefront– from booking to return, creating new mandates for travel companies. Cloud holds promise, but business returns depend on deep understanding of its potential and specific application. Travel experts break down cloud beyond technology: How to reinvigorate traveler confidence, build resilience and drive innovation.
Available episodes
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Aug 31, 2023
Tap Into the Latest Technology Trends in Travel
This episode dives deep into the world of technology and how it’s revolutionizing the travel industry. Our guests, Michael Robinson and Harish Ranganath, discuss with Emily Weiss what the latest Accenture Technology Vision Trends mean for travel executives. They unveil how generative AI, data transparency, digital identity, and science technology are transforming the travel industry.
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Mar 23, 2023
Combating Human Trafficking in Travel
What are some of the actions travel companies can take to help fight human trafficking in travel? Listen to our guest speakers Eliza McCoy from AHLA Foundation, Abbe Horswill from Marriott International, and Emily Weiss from Accenture, who share how executives can create awareness and identify suspicious behavior, combine technology and human ingenuity to disrupt the human trafficking chain, and provide support for survivors’ restoration and healing.
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Jul 12, 2022
Data is hidden treasure
All travel companies collect a lot of data, but most don’t put it to good use. Who owns the data? And what can travelers get back in return? Listen to data experts from Lufthansa Group and Accenture as they discuss how to mine data to improve operations, revenues, and the customer experience. Learn how to address data governance challenges, get some quick wins and achieve long-term goals.
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Feb 9, 2022
En route: Sustainability, transparency and trust
In this episode, we explore the role of technology in helping travel companies become more sustainable. Hear from our guest speakers Arielle Quick at Marriott, Virginia Messina at World Travel and Tourism Council, and Jesko Neuenburg at Accenture on the challenges, benefits, progress, and best practices of sustainability programs for travel companies.
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Dec 17, 2021
Soul searching: A creative and pragmatic approach for the travel industry
How should travel companies structure themselves to bring the most value to customers and generate maximum revenue per traveler? One way is to operationalize digital instead of focus on digital as a channel. Join Johnathan Sullivan and Padraig Connolly in a dynamic discussion of how travel companies can cross the digital-physical divide and become creative pragmatists.
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Nov 8, 2021
Buying business travel? What corporates want
Southwest has always done business travel differently. Hear from David Harvey, VP Southwest Business, how they’re adapting to recent changes. For one, Southwest is investing in digital to help corporate clients do omni-channel bookings that are linked to the company’s own backend. “Companies don’t want it to be a headache for expense reporting and mid and back office,” Harvey said.
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Aug 9, 2021
The connected stay: The front office
A new traveler profile is emerging: the post-pandemic “bleisure” traveler. Hear from industry experts on how connected experiences will help these travelers get more of what they want: combining work and leisure, appropriate work spaces on the road, and service on-demand. Meet Gonzalo Carpintero, VP of Operations EMEA and Head of Business Transformations at Radisson. Learn how hospitality companies can embrace change in business travel.
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Jun 30, 2021
The connected journey begins: boarding has started
Today’s new traveler expects a connected journey from start to finish. From real-time bag tracking to the 60 steps it takes to turn an aircraft, we’re talking with leaders from Melbourne airport and WestJet to explore the airport of the future, what it means for employees and operations, and what can be done to move faster.
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May 21, 2021
Booking the dream: travel planning trends with Tripadvisor's Christine Maguire
Travel planning is ramping up, and we’ve got an inside look at how “the new travel dream” is taking shape. TripAdvisor’s Christine Maguire, VP of Global Media Business shares 3 standout trends from our joint research, and what jet-setting millennials and Gen Z are looking for. We’ll also talk about what today’s travelers expect from the planning and booking process and how the return to travel affects business functions from sales to revenue management.
Take a look at our joint research "The future of Travel” and find out 6 ways travel companies can activate a new strategy based on leisure travel.
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Apr 14, 2021
Meet today's new traveler
In our first Embark episode, we’ll cover the state of the industry, from the new traveler and heightened traveler expectations, and why the race to cloud is crucial to survival. Then, join us for a tour of how execs across the boardroom—including CMOs, CHROs, COOs and CCOs—are using cloud-based technology to adapt to change and reposition for the road ahead.
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