Oct 22, 2020
It’s All About CEX with Jason Bradshaw
43 min

Jason Bradshaw created his first business at fourteen, selling telecommunications and computer equipment in the Australian city of Toowoomba. With a keen interest in the power of the customer and employee experience, he tested and implemented strategies for improving experiences in a variety of sectors. During his time in the telecommunications industry, he improved the customer experience in a number of verticals by over 100 percent, saved tens of millions of dollars in a matter of months in retail and media, and created tens of millions in revenue improvement through his initiatives.

In this episode, Jason shares his thoughts on the fusion of the customer and employee experience, what metrics you should really be looking at to determine the experience your customers are having, and his single best piece of advice for improving that experience. He will also give his insider perspective on where he sees the automobile industry evolving, including whether the dealership model will become a thing of the past.

You can find show notes and more information by clicking here:

The Digital Supply Chain podcast
The Digital Supply Chain podcast
Tom Raftery
The supply chain challenges of vaccinating 8bn people: Part 2 - a chat with Chris Roediger
This is the second of my two part podcast series on the challenges of vaccinating everyone against Covid-19. If you missed episode one with Alina Gross, you can check it out here. Background - in August a colleague of mine Alina Gross (@gross_alinaa on Twitter) penned an excellent in-depth piece of Forbes titled The Next Supply Chain Challenge: How To Vaccinate The World. I was reminded of that recently when Pfizer and BioNTech announced the successful results of their vaccine trials. A couple of days later I was made aware that SAP announced its Vaccine Collaboration Hub (VCH) to address many of the challenges highlighted in Alina's article. I reached out to Alina, and members of the VCH team to see if they'd come on the podcast to discuss this unique supply chain challenge, and they agreed, so here we are. In this episode Chris Roediger talks about how SAP's Vaccine Collaboration Hub is addressing many of the issues facing the successful rollout of a vaccine to the world's nearly 8 billion people. This was a really interesting episode of the podcast. I thoroughly enjoyed it, I learned loads, and I hope you do too. If you have any comments/suggestions or questions for the podcast - feel free to leave me a voice message over on my SpeakPipe page or just send it to me as a direct message on Twitter/LinkedIn. Audio messages will get played (unless you specifically ask me not to). To learn more about how Industry 4.0 technologies can help your organisation read the 2020 global research study 'The Power of change from Industry 4.0 in manufacturing' ( And if you want to know more about any of SAP's Digital Supply Chain solutions, head on over to and if you liked this show, please don't forget to rate and/or review it. It makes a big difference to help new people discover it. Thanks. And remember, stay healthy, stay safe, stay sane!
29 min
The Tech Talks Daily Podcast
The Tech Talks Daily Podcast
Neil C. Hughes
1417: The Tech Removing Unconscious Bias and Rebuilding Trust
Tori Reichman is the VP of Customer Success of the Vault Platform. I wanted to learn more about the tech behind the groundbreaking workplace misconduct and resolution app that empowers employees and protects employers. Record. Report. Resolve: Vault has a simple mission; to change the world of work by giving companies and their employees a safe place to record, report, and resolve misconduct in the most human, confidential, efficient, and legally sound way possible. Tori benefits from a 15-year career as an HR Generalist, Change Management Consultant, and Start-Up Leader, so she has great insights into the actual application ofVault Platform for HR functions as well as the specific challenges they face. Tori has also built relationships with executive teams at multinational enterprises across industries and is passionate about putting people at the center of everything to help companies build a more ethical and successful culture. She thrives in chaos, loves finding solutions to complex problems, builds great teams, and spends time working out how she can bring more value to her customers. Tori believes that good communication can avoid - or at least solve - most problems, and a bit of negotiation will get you a long way. I learn more about Vault’s ongoing mission to use technology to remove unconscious bias and rebuild trust between employers and employees. We discuss how the Covid discrimination feature is benefitting employees and employers. Tori also shares her thoughts on how the Vault Platform can advance equity and racial equality in the workplace.
20 min
Coaching for Leaders
Coaching for Leaders
Dave Stachowiak
502: The Way to Build Wealth, with Chris Hogan
Chris Hogan: Everyday Millionaires Chris Hogan is a best-selling author, a personal finance expert, and America’s leading voice on retirement, investing, and building wealth. His goal is to help as many people as possible avoid financial traps and set their families up for the future. His book Retire Inspired: It’s Not an Age; It’s a Financial Number* is a number one national best seller, and The Chris Hogan Show has millions of downloads. He is also the author of Everyday Millionaires: How Ordinary People Built Extraordinary Wealth―and How You Can Too*. In this conversation, Chris and I discuss the national study that his organization conducted on everyday millionaires. We address some of the common misconceptions about millionaires. Plus, we detail both the mindset and behaviors that millionaires have that support the creation of wealth. Key Points The top three occupations for millionaires are engineer, accountant, and teacher. Millionaires steer clear of debt. Millionaires have a mentality of abundance vs. scarcity. They embrace change and usually see adversity as an opportunity for growth. Millionaires are frugal, not flashy. They spend less than the general population on groceries, restaurants and clothing. Employer sponsored retirement plans are a key vehicle the vast majority of millionaires use to build wealth. Only 1 in 5 millionaires receive any kind of inheritance. Resources Mentioned Everyday Millionaires: How Ordinary People Built Extraordinary Wealth―and How You Can Too* by Chris Hogan The Chris Hogan Show Related Episodes Improve Your Financial Intelligence, with Joe Knight (episode 244) Four Rules to Get Control of Your Money, with Jesse Mecham (episode 356) Dumb Things Smart People Do With Money, with Jill Schlesinger (episode 396) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
32 min
Supply Chain Now
Supply Chain Now
Supply Chain Now
Logistics & Beyond: Real is Rare with Michael Neme
Michael Neme aka Midwest Mike is a sales and Supply Chain fanatic. Not a guru that talks at you, but a legit practitioner of the art of sales in Supply Chain. In this episode of Logistics & Beyond powered by Supply Chain Now, Mike shares his mindset with host Jamin Alvidrez and some of the keys to his passion: Supply Chain Consultative Sales. Michael Neme is a Franchise/Agent owner with GlobalTranz and VP of Supply Chain Solutions at Hook Logistics, which allows him to give their customers a one-stop-shop for all and everything supply chain/ops and tech-related. Head down—all gas. No brakes are his motto, whether it is in his personal life or professional life. He has been in the industry for eight years and has worked for some top asset and non-asset-based 3PLs, giving him a deeper understanding on how both asset and brokerage works. In a traditionally transactional sales industry, he has never sold a transactional deal. He has and still always look at his customers' business like the way he looks at my own. “Let's set this up for the long game and make strategic decisions like playing chess, not checkers.” His goal is for his customers to have a person and team they can count on to continue to build out tailored and scalable solutions that enhance efficiencies and increase customer profitability. Upcoming Events & Resources Mentioned in this Episode: Subscribe to Supply Chain Now and ALL Supply Chain Now Programming Here: Leave a review for Supply Chain Now: Connect with Jamin on LinkedIn: Connect with Michael on LinkedIn: Supply Chain Now Ranked #3 Supply Chain YouTube Channel: Watch the Replay of The IoT Connected Supply Chain: Download the Q3 2020 U.S. Bank Freight Payment Index: Check Out News From Our Sponsors: U.S. Bank: Capgemini: Vector Global Logistics: Verusen: This episode was hosted by Jamin Alvidrez. For additional information, please visit our dedicated show page at:
53 min
PwC's accounting podcast
PwC's accounting podcast
2020 SEC comment letter trends
To help you prepare your year-end financial statements, listen to PwC partners Heather Horn, Ryan Spencer, and Kyle Moffatt give their observations from SEC comment letters made public in 2020. In addition to discussing top areas of interest—including COVID-19, revenue recognition, non-GAAP, MD&A, and segment reporting—they also provide a few best practices for responding to SEC comments. Topics include: * *0:46 - Overview. *As former Chief Accountant and Disclosure Program Director in the SEC’s Division of CorpFin, Kyle shares his unique perspective on the SEC’s filing review program and all the parties involved. * *10:27 - Overall trends. *Ryan shares his observations with respect to the overall trends in SEC comment letters in 2020, including: * 13:16 - MD&A * 17:07 - COVID-19 * 18:46  - Non-GAAP * 25:37 - Revenue recognition * 27:29 - Segment reporting * *31:02 - Best practices. *Before wrapping up, Ryan and Kyle provide a handful of best practices on the most effective way to respond to comment letters. Ryan Spencer is a Partner at PwC's National Office specializing in SEC financial reporting. He has over 20 years of experience serving clients and is a frequent contributor to PwC’s publications and communications. Kyle Moffatt is a partner in PwC's National Office where he consults with engagement teams and audit clients on SEC reporting matters. He joined PwC in April 2020 after spending almost 20 years with the SEC, most recently as Chief Accountant and Disclosure Program Director in the Division of Corporation Finance. Heather Horn is PwC’s National office thought leader, responsible for developing our communications strategy and conveying firm positions on accounting and financial reporting matters. She is the engaging host of PwC’s accounting and reporting weekly podcast and quarterly webcast series, as well as periodic webcasts for the power and utilities industry. With over 25 years of experience, Heather’s accounting and auditing expertise includes financial instruments and rate-regulated accounting.
37 min
Leadership and Loyalty™
Leadership and Loyalty™
Dov Baron
Retired Major General and Ambassador Scott Gration Part 2: Warrior-Diplomat
Part 2: Forgiving those who are not sorry Retired Major General and Ambassador: Scott Gration, author of the unique and inspirational memoir, “Flight Path: Son of Africa to Warrior-Diplomat.” . . . . . . . . Our guest on this episode is Ambassador Scott Gration.  Scott Gration has had a unique career as a diplomat and military leader. His diplomatic assignments have included serving as the United States (US) Ambassador to Kenya, as US Special Envoy to Sudan, and as Special Assistant to the President in the White House.  Scott Gration retired as a Major General from the US Air Force after serving for thirty-two years as a fighter pilot and senior military leader. Having spent nearly half his life in Africa and the Middle East, he has a deep and profound understanding of Kenya and East Africa, including the language and culture of each region.  Scott remained in Kenya following his diplomatic assignment and served as a businessman and humanitarian for another five years. He now serves as a US based keynote speaker and business consultant. Find out more about Scott Gration and his unique and inspirational memoir, “Flight Path: Son of Africa to Warrior-Diplomat.”  . . . . . . . . To find out how you can hire Dov Baron The Dragonist as a speaker or strategist for your organization: Come and join in the conversation and catch the videos exclusively in our Patreon Channel here See for privacy and opt-out information.
49 min
More episodes
Clear search
Close search
Google apps
Main menu