Disconnects in lawyer/client communication often lead to unhappy clients or even the loss of their business. But the State Bar of Michigan: On Balance Podcast has good news—better relationships with clients can be achieved! Hosts Tish Vincent and JoAnn Hathaway talk to Dr. Noelle Nelson about her book, “Connecting with Your Client: Success Through Improved Client Communication Techniques.” Dr. Nelson offers simple techniques for connecting with clients of all personalities and temperaments and teaches lawyers how to be an ally, even if they disagree with their client. Later, they also discuss communication within law firms and offer strategies for creating supportive, respectful workplaces.
Dr. Noelle Nelson is a respected psychologist, speaker, author, and trial consultant who provides trial/jury strategy, witness preparation and focus groups to attorneys.